Katepeterlondon Reviews 

Items not arrived, a full week after the promised 14 days. Total waste of time and money

Terrible company .Do not order from this company. Order took over a month to be delivered and when it finally arrived it was similar but not the product i ordered . Told them i want to return and was informed i meed to return it to china at my cost . Also no information on the shoe as to what its made of. And they are a terrible fit .

Fraudulous company! DO NOT BUY ANYTHING!
Kate and Peter ‘London’ but actually not a London based store as their website would lead you to believe!
Items are poor quality and come direct from China.

Want to return the rubbish they’ve misold you? You have to ship back to China at your own great expense! Items not as described, the luxury product you think you’re purchasing does not exist. You would get better quality from SHEIN or Temu at a fraction of the price!

The website leads you to believe they are a small business that cares about their costumers and products but this is all a facade. It’s all fake, I doubt Kate and Peter exist or the people behind this scam have even been to London!

Want to raise a concern with the company? They couldn’t care less - they’ve taken my money and it’s clear a refund is only going to happen at my expense. Disgusting.

Trading standards need to have a good look at the way this company is claiming to be something it’s not,selling items that aren’t as described!

I WISH I’d read these reviews before I purchased two pairs of shoes from them. One of the shoes literally fell apart in my hand when I tried them on for the first time.

They arrived smelling - and looking like cheap plastic. And the returns policy is complete bullsh*t.

On their website they say they’re a slow fashion brand - slow, because they ship from China.

Do not buy anything from them it’s clearly a scam.

Would put -5 if I could. Awful company lead you to believe they are in london but clearly from the 8 week delivery, received incorrect item and they want me to pay to return to china - another con artist excuse of a business - do not use ever!!!

Do Not buy from this website!
Complete scam!

I purchased a pair of shoes and a coat. They took 4 weeks to arrive and when they did, they resembled nothing like the images. They were very poor quality, the sizing was a lot smaller than UK sizing and they smelt of really harsh chemicals. The coat was supposed to be a full length beige trench coat, instead I got a hip length jacket, in a greyish off white colour. I ordered a large and the sleeves were 3/4 length and I couldn’t do it up, I am a UK 12!
The shoes were a completely different print to the images, they had a higher heel and elastic straps! I ordered a size 7 they were more like a 5.5!

This company poses as a London based boutique, but it’s cheap imports from China that are worse quality than Shein and Temu with a much higher price tag.

When I wrote to complain they told me I had to pay to return the goods in order to get a refund!! I complained again and they offered a 20% refund without returning the items. Absolute joke!!!

I am reporting them to trading standards!

I gave 1 star because there is no option for zero! Chinese scam - I received the products but they were terrible quality. Plastic trainer (they stink), polyester, poor fit. And if you return anything it has to be sent to China at your own expense. Stay well clear. Should have known better.

Do NOT ORDER FROM THIS COMPANY
Firstly this is not a London company, it's a very cheap Chinese export company that took over two weeks to deliver the most disgusting shoes I have ever seen, looks nothing like the advert , dreadful quality, misshapen, incorrect fitting, could go on forever, total waste of money

Nearly 4 weeks for shoes to actually arrive!
£80 for cheap plastic shoes.
Complete scam - mis-sold, return is to CHINA at return costs to me including customs! Clearly not made clear at the point of purchase and no one will do this due to the cost!
An absolute RIP OFF
Please please avoid at all costs.

Do not trust this company - Kate Peter London was shipped from a London address but when I wanted to return the shoes (cheap quality) the only option was to return to a China address at my own expense (& pay customs!). I’ve since seen so many poor reviews across a number of sites and feel incredibly foolish. A lesson learned not to trust companies advertised via social media platforms.

order I placed, would be an understatement. I waited 2 and half weeks for two pairs of shoes. They have arrived. I am bitterly disappointed. They are definitely not a size 9. More like an 8. The fabric is cheap and sweaty and the way they are made is disgraceful, lacking in any notion of the shape of the foot, no support

DO NOT ORDER FROM THIS COMPANY. China based, products terrible quality would not pay £2 for the shoes i have received which cost &40. Raised a claim via my bank and got full refund this company is misleading be warned!

Feel totally stupid for ordering from this company! Read their story, trusted their website reviews and received very cheap, glue infused shoes which are not true to size and not an ounce of quality. This is not in London. These are imported from China. Took over 3 weeks to arrive and now at my cost I have to return at high expense to China. Very annoyed. Do not order from this website!

Arrived today after waiting weeks & weeks for delivery. Cheap plastic shoes, completely missold, cannot return as states all returns are at cost to me, including customs! Wouldn’t be worth it. What a waste of around £80, hugely disappointed. Please please avoid at all costs. If you want cheap plastic shoes from china go to one of the more reputable mainstream websites

Placed orded 17th March - Recieved them today - 7th April - Poor quality. Want to return them...this is there return policy ---Return to China at own cost....WOW

see below their full return policy!
Return Policy
At Kate & Peter London, we do everything we can to keep our customers satisfied. However, it may happen that you want to return a product. In this document, we clearly explain our return policy.

Conditions for Returns
You may only request a return after physically receiving the item.

Return shipping costs are fully the responsibility of the customer, including international shipping fees.

Items must be unused, unworn, undamaged and in original condition, with all labels and tags attached.

Trying on items is allowed, but wearing them is not permitted.

Returning products that are intentionally ordered in multiple sizes with the purpose of returning (part of) the order is not allowed.

Return Process
Register your return via email within 14 days of receiving the item.

You will receive the return address of our supplier (located in China).

You must return the item entirely at your own expense, including any customs fees or shipping costs.

We always recommend using a shipping method with track & trace.

Refunds
After the item is received at the return address and approved in acceptable condition, the purchase amount will be refunded within 14 days via the original payment method.

Liability
We are not responsible for lost packages if the tracking shows that the item has been delivered to the address provided by the customer.

If an incorrect address was provided, this is the responsibility of the customer.

Errors in the address must be reported within 24 hours after placing the order.

Wish I had read these reviews before ordering. As other customers took 4 weeks to arrive far too small and now they’ve asked me to return to CHINA. Likely going to cost me £20 postage for a £40 pair of shoes. I feel so gullible and will in future ensure I ask online stores which country returns are to be be sent if postage costs are my own. I may as well but £20 on the lottery!!

SCAMMING SITE Be very careful those that do receive items are very very poor one time wear if your fortunate.

Hugely disappointed
Mislead
Poor packaging
Poor quality
Poor sizing
Poor service
Just terrible - do not use them

This company is in china - I’ve asked about returning the size 5 shoes I purchased that don’t fit my size 3 friend and stink of cheap plastic! Been told all costs are mine including customs!!! All to be returned to china!
PLEASE STAY AWAY FROM THIS ABSOLUTE SCAM OF A BUSINESS - would hate others to lose out like myself

Wouldn’t give any stars if I could
Disgusting
Total fraud - do not purchase still haven’t received items
Over 24 days they’ve had my money, absolutely shocking !!!!
Customer service isn’t great and they don’t acknowledge or accept responsibility
I’ve lodged a fraudulent claim with the bank and I’m escalating this further , I feel companies like this should be held accountable!! Stay away from this brand