KCOM Reviews 

Blake & Ellis came on time. They were very professional & polite. Made sure everything was up & running before they left. They even took their boots off to walk on the carpet which was appreciated. A job very well done. Thank you. I would definitely recommend them.

Company is in breach of OFCOM and GDPR guidelines and absolutely incompetent in doing the basics! Absolute joke! Go with anyone else!

I have had many Internet service providers over the years and was reluctant to move over to KCOM when it was the only provider for a house i was moving to, the service and Internet, including speeds and connection have been the best I have ever recieved, perfect if like me you have a big family with many users, I can not recommend KCOM enough, and the app is so easy to navigate!

Easily explained and will be saving £10 pounds per month with KCOM

💩CON IS THE BIGGEST RIP OFF MERCHANT PHONE COMPANY IN THE UK AS LIKE FAGIN YOU PAY TOO MUCH FOR FOR THE SERVICE AND WHAT YOU GET IS A LOAD OF RUBBISH SERVICE IF IT EVEN BLOODY WORKS WHICH MOSTLY ITS DEAD! SO WHAT DO I DO ABOUT IT YOU 🤔 ASK WELL ITS QUITE SIMPLE YOU PLACE A LOVELY LITTLE CEASE ORDER WITH BT BY 📞 0800800150 AND BT GETS YOUR NUMBER OFF 💩 CON AND CEASED THEIR LINE AS OPENREACH HAS INSTALLED A BRAN NEW PHONE LINE YOU GET 1GB FULL FIBRE BROADBAND SAVING A FORTUNE ON EVERYTHING ELSE AND THE MOST WONDERFUL THING IS YOU NEVER EVER USE 💩 CON AGAIN AND YOU DONT CONTACT THEM TO SAY YOU ARE LEAVING SO DO IT NOW AND RID YOURSELF OF GARBAGE 💩CON ARE THE FARAGE OF THE TELECOMS INDUSTRY THEY ARE USELESS AND EXPENSIVE AND A LOAD OF RUBBISH SERVICE SO TELL 💩CON TO GET STUFFED 😉 NOW!!!! 😀😃😄😁😆😅🤣😂💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾✌🏾

Very nice guy on the phone however their early repayment charge would be £230 on my account - £230!!!!!
Told them I’m moving to a new house in November which is in the same area and would be using Kcom. I may as well keep paying my current bill on my address till I can move into my new one, what’s the point, absurd.

No complaints excellent service

The advisory Liza was very pleasant and helpful and managed to give me everything I wanted. She explained I was a loyal customer and was able to clench the deal. Well done Liza and KCOM.
I highly recommend this company and its services to anyone. Simply the best.

Kcom are reliable, friendly and answer the phone straight away if you need to contact them for any reason. You are not left in an annoying queue.
I recently had to contact them and the problem was fixed in a very timely manner with no hassle

Very reliable, professional and a great service provider. Great value for the money,

Very helpfull & professional advice given

Matt and Jake had a tough job digging up a 15 foot long trench in the garden and then linking the fibre. They worked flat out for about 3 hours and remained polite and conversational throughout. Explanation of the router was excellent and if I needed WiFi again I would request them as the installers.

The assistant Mac was friendly and efficient. He talked me through some things that I could do to solve the problem and was patient when I struggled.

Quick, easy, friendly. Very happy so far

i will get calls as well as the fibre, were i am only getting fibre for the same price with who i am with

Very simple, basic quick online transfer of broadband. Best price compared to others

Professional, did what was expected plus more!

​Utterly devastated by this company's greed. Please avoid them.
​I am left feeling completely helpless and defeated by KCOM. Our experience started poorly when they left us without any internet for two weeks when we first moved, ignoring our constant calls for help.
​Now, we’ve achieved a huge milestone and bought our own home, but KCOM is completely ruining what should be a happy time for our family. Because they lack the infrastructure to supply broadband to our new address, they are forcing me to pay a £450 cancellation fee. It feels incredibly unfair to be penalized and financially drained just because they cannot provide a service to my area.
​UPDATE: I tried everything to fix this. I called them to plead my case, but they refused to help. I even pinned my last hopes on raising an Ombudsman case, but nothing changed. In the end, I’ve been forced to hand over £511.81 that I simply cannot afford to lose right now. I feel completely taken advantage of. Please, spare yourself the stress and heartache and stay far away from them.