KCOM Reviews 

Quick and easy. Ordered in minutes.

The sales team were great to deal with. Very polite, understanding of customer needs and experience with their product packages available.

Had Ellis and Blake come to install our cable connection and router. Both very friendly and professional. Laid cable under the lawn and paving stone, couldn't tell they had been afterwards. Fitted the router in the house and explained how it all worked. Very happy with the service. Highly recommended.

The online order system was easy to follow and clear amd I was. Contacted by a team member within an hour I was very happy with the service

Super quick set up, simple, friendly staff, and good pricing too!

KCOM fitters Ellis and Blake were very efficient, professional and courteous throughout.

The man I spoke to Ricky was brilliant couldn't of been more helpful

⭐⭐⭐⭐⭐

Really happy with the service from Ellis and Blake. They were both friendly, polite and professional, and got my Wi-Fi connected quickly with no hassle. They explained everything and made sure it was all working before they left. Would definitely recommend them! 😊

Expected 12-4pm and turned up 9:15am having had cancellation (did call first to see if ok)
No issues with connection and no issues since (week passed since set up)

Very satisfied with the service. The advice and help was excellent.

Katie and her co representative did it all for me they were top notch l am nearly 80 and slightly hard of hearing so it was all quick and well explained

ellis and Blake where really help and polite from start to finish there where clean and tidy and where a pleasure! to have them install everything if these engineers are like all your workforce then i sure that everyone will leave positive feedback. satisfied customer Mr. R flamson

Excellent service all round highly recommended and happy with the easy access it was to place my order

Very helpful nothing too much trouble was set up very quickly

Human interaction is the main reason behind the 5 star my experience with an outstanding gentleman and not the horrible AI life very easy and simple and easy to agree and understand the deals and packages

absolutely fantastic customer service from a local call centre that knew my area ,Very polite and understanding of what I needed in my broadband service.

I like Kcom because they are understanding when we have issues customer service is usually good and staff have rung me back when they say they will that dosnt happen often we other companies. Very understanding services in light of me having a brain injury. Thank you Kcom

I am elderly & nervous around modern technology & am always asking for help & advice from my son & family. This resulted in him suggesting I could benefit in updating our package with KCOM. He helped to arrange a phone consultation with a young lady called Helen. She was lovely & so patient while explaining everything in words I could understand. So a new beneficial package has been sorted in that phone call, many thanks Helen 👍

Asked on May 19th 2026, to stop my paper bills. They charge £2:50 per bill. I was assured it would be done.
It is now September and they are still sending paper bills at £2:50 each. Tried to use online chat, but as usual they want to know my password, I don’t know it, I don’t use it. Another company using non UK customer service. I still have the email reply from customer services saying they had arranged for paperless billing.

From the sales representative coming to the door to the engineers installing the broadband everything was so professional and seamless. Kcom even contacted our previous provider and did everything in terms of closing down that account making sure we got our money back if we were owed any and we couldn’t fault Kcom in any way at all..
would highly recommend as a fat broadband speed too!