Quickline Broadband UK Reviews 5.008

From the first point of contact when Paul knocked on the door! to the guys installing the lines outside, which required a bit of brick set removal which they did a great job of!
to the wifi being connected which is so much better than we’ve had before!
Great service and would recommend!

Extremely prompt, friendly and efficient ordering. Current sky broadband promptly cancelled

Stan . S -who installed, was great thankyou 👍😊
Not sure I have got the date right.

Mark Wood was our installer today, timely, very polite and insisted on taking his footwear off in our cottage.
An extremely tidy install inside and out, a thorough explanation of the equipment, faultless.

Special thank you to the quickline team, especially the installation team liam freear and Kyle twell, most helpful and went over and above to provide a excellent service thanks lads

Brilliant install from Carl Conway

Thomas Turnbull came today and I was delighted with the service and is an excellent communicator.
Regards Mike Newton.

Dave B installed today the equipment to the house and was sympathetic to the install location. Excellent job to get the cable as hidden as possible. Friendly and efficient, couldn’t ask for any more

Highly recommend. Our rep Paul was efficient,professional, polite and courteous all through our initial meeting. He explained things fully. I was impressed with the broadband package offer and I registered that day. The installation team was very efficient and prompt. The broadband service is fabulous. 10/10

Thank you to Paul Sanderson who has gone over and above to provide us with our external installation at a time and date to accommodate our current circumstances. Looking forward to the internal installation on 5 June 2026.

Excellent, Alvin B was very polite, efficient and knowledgeable, very helpful and made sure everything was connected and worked as it should.

Liam M, will our installer, did a fantastic job, cleaned up, very neat, very quick and very pleased. Mr D

Was very efficient and had fantastic customer service skills the engineer (Thomas turnbull) explained everything single aspect and answered any questions I had

Our installer Sam S was prompt, helpful and efficient.

We had been having problems for a few days but when we contacted Quickline they were very efficient and we were extremely satisfied. Mark Wood our engineer was really thorough and fitted us a new router and 2 boosters. He didn’t leave until he was certain everything was working well. Thank you.

Turned up on time, very friendly and efficient installer. The product seems to be doing exactly what it said it would.
Fast broadband at last has come to our home!!

Good communication. Mark was really helpful and nothing was too much trouble.

My excitement about finally getting decent broadband has been dampened somewhat. Engineer came to install to the property on 8 May. Cabling all in place, wall box & router sorted…connection from the network dead. Engineer investigated and confirmed there was a fault “somewhere further up” and raised a fault ticket. After a few days and no contact I rang. Spent 45 mins being passed from Sales to Tech Support to Operations to Onboarding. Onboarding finally managed to help & fault resolution date set for 19 May. 19 May - no contact so rang Onboarding again. Told it may be 19 or 20 May. 20 May - no contact so rang Onboarding. Another 20 mins being passed around. Operations told me the fault had been fixed on the network, my issue was now back with my property install so needs and engineer. Nothing so far, assuming I’ll hear nothing and I’ll have to ring again.
Such a poor customer experience and I’m not even connected yet so still have some broadband with current supplier. Heaven help me once connected and there’s an issue - less than ideal for a home worker!

Dan D carried out a great install he took time to explain how it works and help set up our TV . He cleared up after himself
Great experience
Thanks Dan