Quickline Broadband UK Reviews 5.064

Alvin B called to sort out an intermittent fault on our Broadband today.
We are both in our Seventies, but Silver Surfers nevertheless. So, it was such a relief to have Alvin in our home & speaking to us in a completely unpatronising way, ensuring that he had fulfilled all our needs & that we understood everything.
He's an exceptional Engineer , which we'd expect from a first class company like Quickline, but most importantly to us Alvin must surely be one of your company's Stars. He's professional , engaging, interesting & exceptionally tidy. He's done so much here to bring us back to the highest level of access, and totally eradicated the many small faults which had added up to a non functioning & sporadic service from Quickline. What's more...we both understand lots more than we have ever before & we are totally grateful, thank you Alvin.

The problem had resolved itself but instead of walking away, job done, he did a deep dive and found that there is a problem with a line and needs renewing because it is intermittently losing the optical quality needed. 5 stars even though the problem is now worse than when he arrived.

Air 30 Wireless for caravans anywhere !!! Not true.

I am on a static caravan site that has a mast that has been taken over by Quickline. Every caravan on the site can use this mast for wifi except ours.

Nor can we have the Air 30. Yet we can piggyback from nearby sites no problem.

The reason : the plot I am on is not listed on their database. So sorry you cannot have it.

Further info request from Quickline - no reference no given.

Don’t know what more info you want.
I have requested by phone and chat to be connected to Wireless Air 30, because my plot no is not shown on your database of addresses I get a flat no - it’s not possible , yet the caravan at the side of me is using boundless.
Postcode area is YO15. A competitor would connect me but because you have a mast on site they cannot do it.

Tom and Fin R from Quickline were BRILLIANT, we couldn’t have asked for a better installation or easier switch over. They were very tidy and considerate with the installation itself and really helpful in switching to the new provider. Look after them Quickline, you’ve got two GUDDENS there!👍

Excellent service from sign up to installation and get the system up and running would highly recommend.

James Boulton installed my quickline service and he was very friendly, approachable and respectful of my property.
He had no issues running in the cable through my loft and cleaned up after himself and was helping me put things back in place. My internet speed was immediately at the full 500mb and I am really pleased with everything so far.

Prompt and efficient service by a very pleasant and friendly engineer.

Lewis H came today to do our installation. He was super helpful, left everything clean and tidy and explained everything very well.

Ben Very easy to communicate, got on effectively and efficiently, extremely friendly.

Louise B was absolutely lovely from start to finish. She was friendly, professional, and very helpful throughout the installation process. Before starting, she clearly explained what would be happening, and allowed me to choose the position for the router. Once the broadband was installed, she also took the time to talk me through what to do if there’s ever an error with the WiFi box. She left the area clean and tidy afterwards as well. Excellent service. Thank you Louise :)

Mark Wood is outstanding.

So after my first lot of issues with quickline regarding the installation at my property I finally get it all sorted then receive a bill from my old broadband supplier Vodafone and when I chase this up with them they advised my contract had not been cancelled. I got in touch with quickline as when I signed up I was told specifically we did NOT have to do anything, my old contract would be cancelled by quickline and my early termination fees would be paid for by them. This is why we signed up. After speaking to quickline it appears this was not the case. They informed me I had to cancel the contract myself and on top of that I would have to wait for the bill with the termination fees on, send it across to them and then wait for a prepaid mastercard to be sent to me with the same amount on however this could take up to 30 days and the bill from my old provider could arrive before that meaning I'd be out of pocket (or as quickline suggested I could pay myself and use the prepaid mastercard for other things like shopping). Extremely unhappy and we were never told this was the case. I also don't really have time to be messing around going back and forth between broadband providers and sorting bills and payments separately. As an ex vodafone employee i also find it strange as during the days of phones4u and carphone warehouse they would regularly ring up to buy customer's contracts out for them on the spot so they could get them on one of their contracts. So advised quickline as it was a mis sell I'd like to cancel the quickline contract and wouldn't be paying any termination fees because of this. I received a phone call stating I could but they would like to keep me and offered resolutions to help me stay. At this point I agreed as they stated they would cancel the Vodafone contract for me, credit me for the Vodafone bill I'd received and the prepaid mastercard would take a maximum of 30 days to arrive but was normally sooner. So when I received my early termination fees bill and sent it to quickline I was then told my broadband service had to be in place for at least 30 days and then I'd have to wait up to an additional 60 days for the prepaid mastercard. Leaving me with a £280 bill to pay in between. At no point did I agree to or was aware of these terms. Quickline keep stating they value customer service and try and resolve and learn from mistakes but it's just constantly problem after problem. No resolution is being offered for me paying this £280 bill. Just being told that it's in their reward terms and conditions. Which, whilst I'll be the first to admit I never read them, as most people don't, I was missold the contract originally and then again when I was going to cancel the contract free of charge. A company and their sales staff should take responsibility for their information provided/ mis-selling and not blame the customer, offering no resolution. These things are and should be so easy to get right.

Had intermittent internet for a few days. Quickline sent out an engineer, Nathan M. He was very friendly and polite and did a great job of fixing the issue whilst keeping me updated on its progress.

Liam Freear and Kyle Twell installed my new broadband today from Quickline.
Top guys, very friendly and very helpful.
Thanks lads.

Alvin B was fantastic - punctual, friendly and really knowledgeable. Installed and set up with no issues and my internet speed is now about 50X faster than before! Thank you.

5 star ++++++++ Installer Kegan E is an absolute credit to Quickline.
Texts prior to arrival, which is always so helpful when working from home.
Extremely considerate of our home, polite, tidy, quiet and quick installation.
Clear explanation thereafter.
Worked instantly, as promised
Thank you so very much

Good overall experience, Lewis H the engineer was a great lad, polite, chatty, explained every thing he did, very professional for a young lad, went through all of the equipment and made sure every thing worked before he left.
Ducting , cable works , internet on within two days, how good is that, top service, hope it continues

The engineer stan s fix the job fast told me what was wrong grate serviseen

QuickLine has provided an exceptional service throughout. Special thanks to Harrison S for his kindness, expertise and patience. I would highly recommend QuickLine and Harrison to everyone, many thanks.

We upgraded to fttp and got booked in for 2 weeks time. The pre install happened the day after purchasing and our quickline Fibre engineer Bob was with us 2 days later.
Bob was brilliant. He wasn't about getting it done as quick as possible and more about how we wanted the cable routed and where we wanted our new router installed. He couldn't have been more accommodating or helpful.
In terms of engineers, couldn't have asked for better.
The install went smoothly and we were receiving our advertised speed straight away.
The actual service is brand new so can't comment on reliability, but customer service has been good with quickline recently.