Excellent service so far from KCOM. Only had it installed a couple of weeks and we woke up this morning with no internet, which is a major issue for us as my wife works from home. Called as soon as th... Toon meer
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Lees wat reviewers zeggen
Worst company ever, monopolised hull, and hold lines ransom for new broadband for weeks on end, sick of being on hold to this ridiculous excuse of a company. Use others if you can, they're much cheap... Toon meer
Bedrijf heeft geantwoord
From my initial ordering at telephone house the experience has been positive. The young lady at the reception was very good and sorted my query quickly. I was given a date of installation by the eng... Toon meer
Bedrijf heeft geantwoord
I like everyone else was pulled into changing providers because it was cheaper... what a mistake that was. I have now returned to Kcom and couldnt be happier. The way the staff handled my enquiries an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contactgegevens
37 Carr Lane, HU1 3RE, Hull, Verenigd Koninkrijk
- 01482 602555
- question@kcom.com
- kcom.com/home
4,3
Uitstekend
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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I find that Kcom is very experienced in…
I find that Kcom is very experienced in what they do
26 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Tracy.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Helpful sorting out my contract
Helpful sorting out my contract
24 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Linda.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
DO NOT GO WITH THIS SCAM OF A COMPANY
DO NOT GO WITH THIS SCAM OF A COMPANY
We moved to Market Weighton over 2 years ago. The issues started the second we went with KCOM. First off we did not have broadband for 2 weeks and when we called over and over again they could not do anything.
Now we have bought our own home, KCOM CANNOT supply broadband to it so they are charging ME £450 because THEY cannot supply broadband.
COMPLETE INSANITY.
AVOID AT ALL COSTS
EDIT - After calling KCOM as requested I have been told they cannot do anything. I raised an Ombudsman case against them and that didnt seem to change anything so I am having to £511.81 after all of this. Take this as you will!
1 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Mykerl.
We value your comments and would like the chance to put things right. We’ve requested your contact details so we can follow up. Please feel free to reach out.
Kind regards, Ella.
Regretted leaving.
Recently left to connexion in Hull. Had nothing but issues since leaving in January. Had to contact ombudsman to leave them after regretting leaving kcom. Not worth the very small savings for the difference in service and customer service.
2 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Billy.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Mac was very helpful
Mac was very helpful, patient and polite. Saved me some money too with his knowledge of my usage.
2 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Aitken.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
The lady who helped explained…
The lady who helped explained everything,she was very polite too, I'm very happy with the service I received
2 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good morning Chris.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Antwoord van KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Mac was very efficient
Mac was very pleasant , dealt with my billing query efficiently and quickly and told me exactly what would happen . I am hopeful that my query would be sorted out , without the need to ring again.
1 juli 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Amazing deals
Sam Middleton has been excellent, not at all pushy, just really helpful. KCOM has some amazing deals for my area.
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Fast flexible service
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Fantastic service from Mac
Fantastic service from Mac - he explained all the various options very clearly - so helpful trying to get me the best deal for my mum. Very polite & friendly.
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Helpful and polite on phone
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was very easy to find what i wanted
26 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your positive comments mean a lot to us - thank you.
Many thanks,
Adrian
Very polite
Very polite, a lot of ppl skills I’m happy with his sales skills
30 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
A local company provides a great…High speed internet service dir a very reasonable price!
A local company provides a great service for years. All local people should be supportive.
The process of renewing our contract was so simple, effortless. Customer service is very good & staff are very friendly to deal with!
23 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Kcom are a good company
Kcom are a good company, there broadband are very good fast, + talk to human people not robots
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Excellent service from Mac
Excellent service from Mac. Helpful , friendly , patient and professional. A really great helpline experience. Thank you.
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Great customer service very satisfied…
Great customer service very satisfied with the outcome and great communication
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
They made is easy and simple to switch…
They made is easy and simple to switch to a new contract
29 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
It was so easy to have that…
It was so easy to have that conversation with Sam. I’ve now improved what was already great, my new contract.
22 juni 2026
Review zonder uitnodiging
Antwoord van KCOM
Good Morning,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
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