KCOM Reviews 

We spoke with Mac who was extremely helpful and patient. He was determined to find a solution to our problem and is even calling us back in 2 days to check that everything is ok….. thank you Mac

Maybe not the cheapest, but the most reliable service

Every issue I've had they have always been very kind and very helpful, never judged and have always been there to listen too! Never been with such a good internet provider!! Recommend

We have been experiencing problems with our router and I spoke to a KC representative who was in my area. She requested a phone call so firstly I received great customer service from HER. Then received a call next day from Mac. He talked me through resetting my router and other alterations, speed tests etc. he was very patient and kind while I did the walkthrough. He offered to call back another time to see if it has now improved. Great customer service. Highly recommend.

To be honest, the broadband services is very good and have been with them for a number of years.

My main issue is in changing the admin password of the Zyxel XMG3927 router......basically you cant - the web documentation suggests username option under the Maintenance tab but this doesnt exist!! Absolutely ridiculous. Changing the password every so often is a standard security requirement - .

It all was perfect. The engineer told me every thing he was doing

Mac quickly resolved my connectivity issues

Extremely helpful and went above and beyond to assist with my technical enquiry, Mac was extremely knowledgeable and happy to help throughout the duration of the call. Navigated through my queries extensively well.

Ordering so easy online and a few minutes after order a lovely lady called to confirm all etc. so far good experience

This company fixed a cable to my private house to supply another house without proper consultation or discussion,they defaced a grade 2 property by actually fixing the cable across the centre of the wall in full view.Connected the cable to another house owners box outside their property.All you get is customer services and someone will get back to you.You don’t use someone’s else’s property to fix cables to because you can’t be bothered to install internet directly in the correct manner.3 days I have been trying to speak to someone to remove the cable and pay to repair my brickwork.Despite someone coming out you are still refusing to accept responsibility and remove the cable.It appears getting a contract is more important than defacing someone’s house

Everything happened as planned.
Polite and tidy installers. They explained everything and we discussed where the line would go throug my garden. They removed a few block paving tiles, they were replaced correctly.

Staff excellent very helpful and friendly.

I swiched to the latest price
It was easy

The young man we spoke to was very polite and helpful and explained everything to us and took his time to make surecwe understood everything

phone call answered promptly all charges explained clearly cancellation of previous supplier taken out of my hands nothing else for me to do except wait for new connection

Matt and Blake were brilliant...helpful and very professional....set me up.on the mobile app, thrilled to be connected thanks to both these great guys!

Matt and Blake were
very professional but friendly too. They worked quickly as a team and had our caravan holiday home all installed with no fuss they even set the mobile app up for us .
Brilliant customer service

Excellent service. Sorted issue out and advised accordingly to our needs. And also saved us money by changing tariffs. Well sone

Recent connection. Had issues. Phoned up only a short wait. Mac sorted it and Internet restored. So grateful. Was so helpful and polite. Mega impressed.
Thanks. It's a lifeline to me.