KCOM Reviews 

The worst company I have ever had to deal with.
They failed to set up my direct debit correctly and also used an incorrect email address to set up my account so I could not log into their online services to pay my bills that due to their error could not be paid by direct debit.
Their billing team only work 9-5 and customer service refuse to deal with any billing issues, so I had to take an afternoon off work just to speak to their billing team, who didn't even resolve the issue!!!
Customer service agents also have no idea what they are doing and constantly gave conflicting information.
Avoid at all costs.

Absolutely brilliant, couldn't fault KCOM

NOT HAVING TO CONTACT THE PREVIOUS BROADBAND SUPPLIER THE PERSON I SPOKE TO WAS VERY HELPFUL AND POLITE.I WAS AMAZED HOW EASY IT WAS AND QUICK TO CHANGE SUPPLIERS

Im really happy with everything.

Change over went without a hitch

Ellis and Blake made the whole installation a breeze with a brilliant and positive attitude.They took the time to explain everything and any questions we had and reassuring us,10/10

Went to kcom in hull , lady was very polite and helpful, went over all the deals and all prices and then decided to accept the very cheap fibre broadband that’s on offer at moment , looking forward to having installation and get up and running

Very easy to setup. Service has been brilliant. I wish more companies could be this efficient.

Spot on good friendly advice and looked after kindly

Very informative easy to understand and straightforward

Not worth 1 Star!!
My phone not worked for 2 days rang so called customer service on both days 30 and 20 min on hold respectively still
Awaiting call back What customer service ? And they then have audacity to send text asking how did we do?
I cannot express the words

Blake and Ellis arrived exactly when they said they would. Talked me through the options for my installation. Carried the work out very efficiently. When they had finished I couldn’t even see where they had dug a tench across my front lawn. Cleaned up after themselves (even asked to use my hose pipe for the dust on the footpath) and as I am an “older person” took the time to talk me through setting up the App on my phone. Absolute 5 star service. Highly recommend these guys

First class service from installation to up and running.

The chap I spoke to was brilliant. Explained everything. Even rang the next day to make sure I was connected

Friendly, helpful, tidy and efficient fitters. Turned up on time. Took their boots off at the door. Helped make sure connection was ok with devices/TVs etc. Helped set up the app. Can't fault the installation and no problems with service since. Only slight downside is that the internal box that is fixed to the wall is huge and ugly.

Customer service is a absolute joke cant even get into my own account ...and there the most expensive in the whole of europe

Blake and Ellis came to install my WiFi this morning. Absolutely lovely lads who made it such a relaxed and comfortable experience. They cracked straight on and made sure everything was up and working properly before they left.

very professional when dealing with issues , thanks

I have been with kcom/Karoo since 1999 that's 27 years loyal customer. Earlier in the year my contract was due to expire and I needed to extend it as we cannot recieve ms3 yet. A month later out of the blue we decided to move away. Kcom have said that we were breaking out of contract and pay the remainder of £670,I think this is absolutely disgusting way to treat a loyal customer, especially when the service wasn't that great anyway, and there was no way around it either, so they'll be getting the money back in the slowest possible way.