KitKing.co.uk Reviews 

Very quick response time & action time on orders, always plans ahead when issues arise.

Great service. Our account manager, Arran is always willing to help and offers a high level of support.
Kit supplied is great quality

Easy to interact with, quick editing, purchasing and delivery

I placed an order for 2 adidas T-shirts on 13th of January and still have not received by Feb 25th! Had I known they didn’t have the items in stock and they had to order from adidas themselves then I would have cut out the middle man and ordered direct from adidas myself. Week after week I receive false promises of the items getting sent to me. I will never use this company again; here’s hoping I can get a refund!

Ordered a jacket for my 10 year old, its so small it fits my 6 year old. Refusing a return or replacement.

My order was lost by Royal Mail. But the customer service by The Hot Water Bottle Company was excellent. Very helpful and quickly responded to my enquiries. I am now waiting for a replacement to arrive.

Good customer service via email. Good website and good notifications about the delivery. Well done Lisa

Fantastic service as always from Alex and the team at KitKing, we had a super last minute request and they were able to ensure we had everything on time and fully present and correct first time. Can always be relied upon to get the job done quickly and to budget.

Would not use again ,they have not got what they are selling , you order then they out source the goods , this is not made plainly clear for the publlc to make an informed decision leading to very bad experiences .
Do your self a favour order else where if you want your goods this season.

I was successful in a competition and was lucky to win £500 which I purchased my football team a 1/4 zip top each. The communication and support was amazing and delivery was quick and precise. Appreciate the items and will be looking for further purchases in future.

Have tried ordering some jackets from a number of websites and nothing but issues found KitKing and and spoke to Matthew and can’t thank him enough for his guidance and help , have now placed another order with Matthew for some tops . Highly recommend

Responsive sales team and excellent customer service

After being let down by several companies over different orders, it was refreshing to work with KitKing. Being able to speak to someone on the phone in today’s world is rare but very much required. Matthew’s customer service was nothing but excellent and he went out of his way to not only provide recommendations but to keep me updated. Thank you, this kind of service goes a long way and as a result I will be using them going forward for all orders.

Very professional and very quick replies to questions.

Fantastic pricing and exceptional delivery!
Even received a courtesy call to ensure everything was to satisfaction.
What more could you ask for!

Matthew was very helpful and answered all my question and prioritised my order for quicker printing for a competition coming up soon.

Ordered a football shirt with a printed number on the back on the 12th November 2025 and as of 11th December 2025,I’ve not received the shirt.
I’ve emailed Kitking and used the messaging service and logged 4 complaints/queries,yet no shirt and no reply.

A total joke company

Very Happy! Excellent seller and delivered exact order in perfect condition. 5 Stars all round. Thank you

Lisa was prompt with all email replies and went over and above what was expected of her. Lisa was always on hand to offer advice on all products.

I bought a jacket that took three weeks to ship - missing my expected deadline. i wasn't provided any information after order to suggest it would be 3 weeks as the jacket said it was in stock at the time. I'm now trying to return and being told I have to pay a re-stock fee of £8 odd - the only reason I am returning the jacket is due to their sub-standard delivery service and I'm expected to pay extra for that. I would avoid this company like the plague. The item is not personalised so no reason why it wouldn't be resold. Clearly have a policy designed to increase their profit margin.