KitKing.co.uk Reviews 

We ordered the wrong size t shirt, and kitking made the process of exchanging it very straightforward . It was nice to receive personal emails from an actual human being as each part of the operation was concluded swiftly.

Matthew was an absolute star.
I had a issue with my orders actually it was a human error of me ordering the wrong sizes and nothing was to much trouble for Matthew to amend and sort this. he was quick and patient and the whole experience was fantastic super happy with the help and service from kitking and Matthew who helped and nailed it so thank you so much. 😊

Matthew was a great help. Excellent communication and went out of his way to get Christmas present sent ahead of schedule!

Great priced quality brands, with many personalised options.
*Make sure you read and are aware of lead times in peak seasons so you order in good time*

Lisa, Zunad and Matthew have been extremely helpful throughout the order with updates and communication with personalisation requirements information etc, and always reply quickly.

I didn't think I would receive my order in time for Christmas due to cutting it fine with expected longer lead times this time of year, but the team has worked extremely hard to ensure my son's personalised gifts makes it on to Santa's sleigh in time for Christmas eve.
Looking forward to receiving the products I ordered, my son is going to be delighted.

Customer service was flawless- an issue relating to delivery was responded to within minutes and resolved with a solution suggested - KitKing are reliable and address an issue when it manifests itself- i would recommend any time !

I ordered a Christmas present from Kit King and was very quickly contacted when there was an issue with my order. I received prompt emails from Matthew that helped me to find a suitable resolution. Matthew was an absolute delight to speak with and I was able to effectively change my order quickly. Matthew was very friendly and took the time to ensure my order was fulfilled. Thank you for a great experience and customer service.

Order took over 3 months to arrive due to needing personalisation (initials on chest), this is for college kit.
It finally arrived after needing to email a number of times to chase.
The sizes come up small/slim fit. My daughter a UK size 8 ordered Medium hoodie but it's slim fit and no extra room. I did use measurement guide on site but be mindful of sizing and no refund-exchange due to personalisation... and significant wait times for delivery.

No order confirmation for 6 weeks and no estimated delivery time. Gentle reminder and standard reply lead time as per website. Despatched yesterday since I placed order on 4th October. Do not recommend. Our club is changing supplier next year, obviously.

Customer service was fantastic after slight issue with item. Quickly resolved.

I ordered my sons college sports kit, was told it would take 4-6 weeks it was more like 10 weeks on total. Every time I contacted customer services I felt like I was given a stock answer and being fobbed off. On contacting them at 7 weeks I was still told it takes 4-6 weeks!. My son has had the kit a few weeks now and I noticed this morning that there is a hole coming through on the knee of his tracksuit bottoms, so really not impressed! I would order another pair but can’t rely on receiving them when I want them.

The order take so long to arrive from ordering (7 weeks) I understand it has to be embroidered but there should be stock ready to go. Also it’s a really silly idea that you HAVE to get it personalised other wise you can not order the items which now I’m stuck with a pair of shorts that are too small as I can not return for an exchange as they are personalised such a silly thing knowing kids grow in a blink of an eye

My hoodie had a fault on the badge. I had to return it.

The ordering process was complicated, it wasn't obvious how to personalise and the order took weeks!
Then, once the coats finally arrived, the printing was peeling within a week!

No email communication to let you know the process and a timeline of the delivery!
Sizing is too small!!

You take far too long - 5 weeks for 2 Nike items is poor.

I would not order anything again unless I had to with these lead times.

You will say that’s the expected time, but that’s just too long nowadays when any other provider is no more than a week

Other current market providers have clearly indicated expected dispatch / delivery dates automatically sent out. There was no such information, having to email customer services repeatedly (who did not have this info either) just makes it more frustrating.

I understand some logo / shirt numbering specialisation may take time, but this would be better managed upfront by letting the customer know in advance.

We've now used KitKing twice, once in July and more recently. No issues with the first order. However, this second order has been a nightmare from the ridiculous lead times to the incorrect embroidering the garments. We were aware of the long lead times, however, after email correspondence with KitKing they were adding a further 4-5 weeks on top of the 8-ish weeks we had already been waiting. After requesting the garments as they were and that we would have someone local print and embroider them instead, they managed to have them delivered within a few days!
Then there was the embroidery issue. We've ordered the exact tops, providing the exact same logo for embroidery months prior. There was a spelling error on the embroidered logo. I'm not sure why this has happened despite the fact they've had our logo from before. This error was unnoticed when I signed the design document. How would I have known to check the logo - the logo that was used before and had no errors when sent to KitKing?! I was advised that because I signed the document, that was that and no refund or replacements would be ordered. I get it - but when asked if it could be explained as to why the spelling error was made in the logo in the first place, no explanation was given, no accountability was taken. My request for an explanation was skimmed over and just "I'm sorry but we have to go by the technical document that was signed as being correct".
There is nothing more off-putting than a company who does not take accountability for their errors.

Would highly recommend! Lisa has gone above and beyond to resolve an issue I had. Would have no hesitation in using kitking again. Great products and service to match 😁👍

Placed an order 863246kk in October still not received over a month later.

Phone line goes to voicemail
Not happy

Easy order system, great communication on queries through Lisa fast delivery and great product! Thanks