I ordered two semi flush ceiling lights from Ledsone They said two to three days for delivery they arrived by Royal Mail in two and a half so good service I opened them and they exceeded my expec... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I ordered 3 bulbs from them, 1 arrived broken. First contact they asked for a photo to see if the leds were working, yes but the glass was broken. They offered a 45% discount for me to keep a broken b... Toon meer
What ever I purchase from Ledsone i always get a quick response & kept up to date on tracking. The goods I receive are always good quality & as described by Ledsone. Will alway keep using Ledsone
Ordered 3 chrome pendant lights from this company and all arrived in good time. However, they weren't assembled and I had to put them together myself which was a bit tricky as there were no instructio... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.
Contactgegevens
Ledsone LTD,Unit 18, Lythal Lane Industrial Estate,Lythal Lane, Coventry., CV6 6FL, Coventry, Verenigd Koninkrijk
- 02477220687
- admin@ledsone.co.uk
- ledsone.co.uk
4,1
Goed
270 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Customer service went above and beyond…
Customer service went above and beyond normal levels of support. The only reason LEDsone don't have a 5 star rating on TrustPilot is some barmpot left a 1 star review because the courier failed. Well, leave the courier a bad review then, not the supplier of the product 🤦♂️
23 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thanks a lot for taking the time to leave such a thoughtful review it genuinely means a lot to us.
We’re really glad to hear you had a positive experience with our customer service. We always try to go the extra mile where we can, so it’s great to know that came through on your end.
Also appreciate you highlighting the courier situation too we do our best to get everything out smoothly, but once it leaves us, it can sometimes get a bit messy in transit. Still, we always step in where possible to support.
Thanks again for backing us 👍
We can't praise too highly
These lights have surpassed our expectations. They are substantial and well made. The company were prompt in dispatching our order they have very good communication, letting us know how and where our order was. Our lights were packed particularly well. We would be happy to recommend them and they will be our first call for future purchases.
22 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thank you so much for taking the time to share this wonderful feedback.
We’re genuinely pleased to hear the lights exceeded your expectations and that you were happy with the build quality, packaging, and communication throughout your order journey. That’s exactly the standard we aim to deliver every time.
Your recommendation means a lot to the team — it’s the kind of trust that keeps us pushing forward and improving what we do. We truly appreciate your support and look forward to being your first choice again in the future.
Really lovely pendant lights
Really lovely pendant lights.
Great customer service and when I reordered bigger shades they were dispatched within an hour and delivered the next day!
Definitely recommend. Looking forward to putting up the lights when kitchen finished.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
15 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thank you so much for taking the time to leave such a thoughtful review.
We’re really glad to hear you’re happy with the pendant lights and that the reorder went smoothly and arrived quickly. That’s exactly the experience we aim to deliver.
Also, thank you for your patience regarding the bulb issue the part refund for the original order has now been processed from our side.
We truly appreciate your recommendation and kind words. Wishing you all the best with the kitchen installation it sounds like it’s going to look fantastic once everything is up and running.
Great lights that are different than…
Great lights that are different than the normal, reasonably priced and excellent service. Highly recommended.
7 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
We are delighted by your positive review, thank you for sharing.
Perfect light for my kitchen
Perfect light for my kitchen, fast delivery & great quality & value
19 februari 2026
Review zonder uitnodiging
Antwoord van Ledsone
We’re happy you had a great experience, thanks for letting us know
Great product at a very reasonable…
Great product at a very reasonable price. Also delivered on time with no hassle.
13 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
We’re delighted to hear you had a positive experience. Thank you for sharing.
Very bright
2nd order. All very bright with new batteries. Recommend.
1 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thank you for your kind feedback. We truly appreciate your support.
Excellent in every way
10 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Many thanks for your review, it means a lot to our team.
Antwoord van Ledsone
We appreciate your support and are glad you’re happy with your purchase.
ParcelForce let down
Order processing quick and communication good. Goods not received. Let down by ParcelForce.
1 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Hi David,
Thank you for your feedback.
We’re really pleased to hear that you were happy with our order processing and communication. However, we’re sorry to hear that your delivery has not arrived as expected.
Unfortunately, this appears to be an issue with the courier service (ParcelForce), which is outside of our direct control. That said, we take full responsibility for ensuring you receive your order and we’re here to help resolve this for you.
Please contact us directly with your order details so we can investigate this with ParcelForce and arrange a suitable solution as quickly as possible.
Apologies again for the inconvenience caused, and we appreciate your patience.
Kind regards,
Customer Service Team
Antwoord van Ledsone
Thank you for choosing us and for your valuable feedback.
Excellent quality
Excellent quality, good price and fast delivery
1 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Your feedback is greatly appreciated, thank you for taking the time.
Fast delivery and exactly as described
1 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
We’re pleased to know you had a great experience. Thank you.
Classy lamp
Excellent delivery time
Beautiful pendant lamp for my hallway
Looks a lot more expensive than what I paid
Thank you
1 april 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thank you for your support, we look forward to serving you again.
Very competitive pricing
Very competitive pricing and easy to find the item I was after. It was despatched and delivered very quickly. Thank you. 😁
18 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
We truly value your feedback and your trust in our service.
Fantastic company
Fantastic company,
Have a grate range of light produce , quality and well made. Very fast processing the order but also Fantastic customer service, I have felt like a valued customer and the response its rapid.
Thank you very much Ledsone I will definitely be back for more .
30 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thanks for your review, we’re glad everything met your expectations.
I before give this company 1 star as I…
I before give this company 1 star as I did not receive my goods , It wasn’t fare to be honest because it wasn’t their fault and out of their control as it was the postage company that failed. Since then I have ordered a few more items and they have been very good to order from.
Their prices are very good and the products are of good quality. So I can review my scoring to 5 star .
28 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Thank you for your kind words, it’s great to know we met your expectations.
Shocking service Missing Parts
Shocking service Missing the 2nd light purchased on the light shades were sent the wires forming the light were missing thats 3 cables making up the 3 spider light.
Purchased 2 spider lights a significant amount of parts were missing
Emailed to request them but no response. Appalling service and the company are not interested.
I would not purchase again and will be returning the incomplete light and having to purchase elsewhere.
Save time and effort and purchase from another supplier
24 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Dear Amy,
Thank you for your feedback. We’re very sorry to hear that parts were missing from your order and that you’ve had difficulty reaching us. This is certainly not the experience we want for our customers.
Please rest assured we take this seriously and want to resolve it for you. Could you contact us directly with your order details so we can send the missing parts as quickly as possible or arrange a suitable solution?
We appreciate your patience and the chance to make this right.
Kind regards,
Customer Service Team
Terrible customer service.
Terrible customer service.
I ordered lights and bulbs back in December 25 which arrived promptly, unfortunately two of the bulbs were smashed due to poor packaging / handling.
I contacted Ledsone who have said all the right things, apologies, we will replace them etc. Despite various emails back and forth I am still waiting for the replacement bulbs, they have provided one tracking number which photographic evidence proved had been delivered to a warehouse somewhere rather than my home where the original order was delivered to.
Unless you want unnecessary stress in your life I would avoid purchasing from this company.
22 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Dear Stuart Redford,
Thank you for taking the time to share your experience. We sincerely apologies for the frustration and inconvenience caused, this is not the level of service we aim to provide.
We completely understand your concerns regarding the damaged bulbs and the delay in resolving the replacement. You are absolutely right to expect a smooth and reliable process, especially after reporting an issue promptly.
Regarding the tracking details provided, we acknowledge that this has caused confusion and concern, and we take full responsibility for this miscommunication. This is not acceptable, and we are currently reviewing this internally to ensure it does not happen again.
We would like to resolve this matter for you without any further delay. Please contact us directly with your order details, and we will priorities either a replacement or a full resolution immediately.
Once again, please accept our sincere apologies. We truly value your feedback, as it helps us improve both our service and processes.
Kind regards,
Customer Support Team
LEDSone
Following my previous feedback
Following my previous feedback, I would like to raise a further complaint regarding my order.
I have still not received the missing bulb. Today, 17 March 2026, I was informed that the item is now out of stock, which is why it was never sent. I was also told that it cannot be dispatched anymore.
I find this unacceptable, especially as I was not informed earlier and had to follow up myself.
Additionally, I was asked to choose a different item and delete my feedback, with the implication that otherwise no replacement would be provided. This is not an appropriate or fair resolution.
17 maart 2026
Review zonder uitnodiging
Antwoord van Ledsone
Dear Lotfee,
Thank you for your follow-up, and we sincerely apologies for the situation you’ve experienced.
We fully understand your frustration the delay, lack of clear communication, and the out-of-stock update at such a late stage are not acceptable. You should have been informed proactively, and we take full responsibility for this failure.
We are also very concerned to hear about your experience regarding being asked to change your feedback in exchange for a resolution. This is not our policy or standard of service, and we sincerely apologies if this was communicated in any way. We are addressing this internally as a priority.
Please be assured that your resolution will not be dependent on any feedback changes. That is your right as a customer, and we fully respect it.
Please contact us directly with your preference, and we will action this without any further delay.
Once again, we sincerely apologies for the inconvenience and the experience you’ve had. We appreciate your patience and the opportunity to put this right.
Kind regards,
Customer Support Team
LEDSone
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.