I got customized backpack for my niece n doll , she is delighted to have those. Love the customization options they offer. In past I also got accessories ,very unique n cute products. Just that they... Toon meer
Bedrijf heeft geantwoord
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My little great granddaughter Maisy, who will be 1 year old on Saturday, absolutely loves her cute little Leyadoll we gave her for Christmas. She is an adorable little personalised Pudding baby girl... Toon meer
Bedrijf heeft geantwoord
Avoid!!! Very poor service and never actually received the item but when questioning them I was just getting ignored and told completely different story. I wouldn't believe how dismissive they wer... Toon meer
Bedrijf heeft geantwoord
I am quite disappointed in my doll. But I will give the positives first. My granddaughters name was spelt correctly on both sides of her jacket. The size and her colours are lovely and I would have be... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We Offer the Best Personalized Doll for Babies & Toddlers.
Contactgegevens
RM 2209, 22/F, 655 NATHAN ROAD, Moonkok, Hong Kong
- +852 6098 4328
- help@leyadoll.com
- leyadoll.com
4,0
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great!
Great! Doll is really nice, fast shipping to UK.
Really good experience, thank you!
12 mei 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there! Thank you so much for your wonderful review! 🌟
We are thrilled to hear that you love the doll and that your experience with our shipping to the UK was so smooth and fast. It's always our goal to bring joy to our customers as quickly as possible!
Knowing that you had a "really good experience" means the world to us. We can't wait to welcome you back to the Leyadoll family again soon! 💗
Do not order unless have a huge discount code
I am quite disappointed in my doll. But I will give the positives first. My granddaughters name was spelt correctly on both sides of her jacket. The size and her colours are lovely and I would have been happy to pay £10/£15 for that. HOWEVER the big disappointment is the songs it’s meant to play. One arm doesn’t work and when looked the wires have come out of the sound box. The songs on the one arm that does work is tinny and hard to hear. Furthermore it’s very easy to get to the battery pack that I wouldnt feel comfortable leaving the doll unattended with my young grandchild. So because of these points I would definitely not recommend unless have a huge discount. The product is 100% NOT worth the money. I would suggest going to somewhere like build a bear instead. I would ask for a refund but k am not willing to pay the returns post and packaging. And I can’t see how a replacement would be any better
22 april 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you for sharing your honest feedback. We are truly sorry that the sound box did not meet your expectations and for the disappointment this caused you and your granddaughter. This is certainly not the quality standard we strive for.
We would love to investigate this immediately and provide a solution that you'll be happy with. Could you please provide your order number or contact our support team directly via email (help@leyadoll.com) or our social media channels? Once we have your details, we will prioritize your case to ensure a fair resolution.
Regarding your concern about the battery pack, we would like to reassure you that safety is our top priority. Our battery compartments are designed to be secured with a safety screw and require a screwdriver to open. This is a deliberate safety feature to prevent young children from accessing the batteries easily. We will carefully inspect the doll you received to ensure the screw mechanism is functioning correctly.
Again, we sincerely apologize for the inconvenience. We hope to hear from you soon so we can turn this experience around! 🙏
The doll simply hasn’t met basic expectations
My daughter received a Leya doll last December for her birthday, and unfortunately the overall quality has been very disappointing. She only played with it for a short period of time before the stitching around the skirt began to come apart. For a doll at this price point, we expected much better craftsmanship and durability.
The personalized name was another major issue. The font they used is overly decorative, with so many curls and overlapping strokes that the letters are barely recognizable. Even as an adult, I had trouble figuring out what it was supposed to say. The personalization was one of the main reasons we chose this doll, so it was frustrating to see it executed so poorly. Use a legible font so kids can read the name.
After reading a review on Trustpilot about the doll had a odder I went an I also noticed a faint odor coming from the doll. It wasn’t extremely strong, but it was noticeable enough to raise concerns. I’m not sure if it arrived that way or if the material absorbed a smell afterward, but either scenario is not ideal for a children’s toy.
Between the weak stitching, the unreadable personalization, and the odd smell, the doll simply hasn’t met basic expectations. At this point, we’re considering throwing it out entirely. I’ve already shared my experience with friends and relatives so they’re aware and don't purchase one.
Additional comments: Thank you for the reply Leya Doll.
Unfortunately, as this was a gift, the family that gave it to my dughater no longer has the order number. Because of the poor stitching and the concerning odor, we didn't feel comfortable keeping the doll around our daughter and have already thrown it away.
I don't think there is much that can be done to 'put a smile back on her face' at this point.
Clement
1 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Dear Clement, thank you for sharing your feedback with us. We are truly sorry to hear that the doll hasn't lived up to the magical birthday experience we envisioned for your daughter. 💔
At Leyadoll, we aim for our creations to be lifelong friends, so hearing about the stitching issues after these months of play is something we want to address. Regarding the font, we appreciate your honest take on the legibility—we are constantly refining our designs based on parent feedback to ensure they are perfect for little ones.
Most importantly, regarding the scent: please be assured that all our materials are strictly safety-certified. However, your peace of mind is everything to us. Since your daughter’s happiness is our top priority, we would love to make this right, even though some time has passed.
Please contact us at help@leyadoll.com with your order details. Our team is ready to provide a solution that puts a smile back on your daughter's face. 🧸✨"
Outstanding customer service
Outstanding customer service! It came in a timely manner and the doll is adorable!! Thank you 😊
10 april 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for your kind words 💗
We’re absolutely delighted to hear that everything arrived on time and that you love the doll—it truly means a lot to us! 😊
Your support and encouragement really make our day. We hope your little one enjoys many sweet moments with their new friend 🌷
Doll didn’t come personalized
Doll ordered was fine, but didn’t come personalized, which was the whole point of ordering the doll
20 februari 2026
Antwoord van Leyadoll
Hi Monica, thank you for your feedback 💗
We’re so glad to hear that you liked the doll itself, and we’re truly sorry it didn’t arrive personalized as you expected—we completely understand how important that detail is, especially for a gift.
Our customer service team has already reached out to you to help find a suitable solution. Thank you so much for your understanding and support 🌷
The doll was a gift
The doll was a gift. It took longer to receive than I expected. It is a good quantity cute little doll for my new niece.
20 februari 2026
Antwoord van Leyadoll
Hi there, thank you so much for your thoughtful feedback 💗
We’re really happy to hear the doll made a sweet gift for your new niece—how special! It means a lot to know she found a loving home.
We’re sorry that the delivery took longer than you expected, and we truly appreciate your patience. We’ll keep working on improving our shipping experience so it arrives right on time for moments like this.
Wishing your niece lots of cozy, happy moments with her new little friend 🌷
I paid for a complete, usable product, and I still don’t have one
I ordered a personalized doll, and the experience has been nothing but frustrating. The first doll arrived with the name printed in a font so illegible that you couldn’t even read it. I requested a replacement, which they sent—but that one arrived with a strong odor. I tried airing it out, but the smell never went away, and my granddaughter refused to play with it.
They sent yet another replacement, but this time it was missing the small attachment that is supposed to come with the doll. When I asked them to fix the issue, they told me they had “done enough” and refused to replace the item or refund my money.
At this point, none of the problems have been resolved. If they keep making mistakes, that should not be my responsibility to absorb. I paid for a complete, usable product, and I still don’t have one. Very disappointed with both the quality control and the customer service.
I will never buy or recommend anyone to buy a Doll from Leya Doll.
In response to Leya Response.
I’m going to be very direct because this has gone on long enough.
Yes, you have sent multiple replacements — but none of them have been correct, complete, or acceptable. Sending several flawed or incomplete dolls does not equal providing “three high‑quality, personalized dolls,” and it certainly does not resolve the original issue.
I did not ask for multiple different dolls. I asked for one doll, correctly made, with all accessories, and without defects. That still has not happened.
Your message suggests that the number of replacements somehow demonstrates exceptional service. It doesn’t. It simply shows that the problem has never been fixed.
At this point, I am not interested in more replacements. Just refund my money.
6 april 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Thank you for sharing your feedback. We are genuinely saddened by this review, as our team has worked closely with you to provide three separate, custom-made dolls to ensure your satisfaction.
To provide a clear context for other members of our community, we would like to share the facts of our resolution process:
Focused Solutions: When an issue was reported regarding the doll's scent, we immediately prioritized sending a replacement for the doll itself. Since the original accessory was in perfect condition, it was not included in the new shipment to avoid unnecessary waste.
One-Time Exceptions: While our policy typically covers direct replacements, we made a one-time exception by allowing you to change the personalization to an entirely different name for each replacement. This resulted in your family receiving three unique, customized dolls for the price of one—a gesture of goodwill that far exceeds standard industry service.
The Final Request: We sincerely apologize for the disappointment regarding the accessory not being in the second replacement box. To fix this, we offered a refund for the accessory. However, we felt it was necessary to draw a line when asked to send a FOURTH free doll—of a completely different style and name—or a full refund as the only acceptable solutions.
Our Commitment: While we take every quality concern seriously, we must maintain a fair balance. We believe that providing three high-quality, personalized dolls and offering an accessory refund reflects our deep commitment to our customers.
We truly regret that we couldn't reach a different outcome, but we wish you and your family all the best.
Milly doll with puppy…
Bought the Milly doll with puppy for my granddaughters 1st birthday ,Absolutely gorgeous doll and shipping to australia took 15 days would highly recommend this company
27 maart 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Leanne! 💖
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with your doll and your experience with us. Your kind words mean a lot and really brighten our day! 🌸
We can’t wait to delight you again with more magical dolls in the future!
Fantastic service
Fantastic service, prompt answer to my query. Doll is gorgeous, very well made and very good quality, would certainly recommend purchasing from this company
23 maart 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for your wonderful review! 🧸💖 We’re thrilled to hear that you love your doll and that our service met your expectations. Your recommendation means the world to us, and we can’t wait to delight you again in the future!
Comme d'autres que moi.
Comme d'autres que moi.. Ils disent avoir livré la poupée, ce qui est faux.
C'est du chinois, je ne le savais pas.
Commandée le 22 janvier, reçue le 17 mars, après nombreux mails pour exprimer mon mécontentement.
La poupée est bien. Ouf!
17 maart 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Sylvie, thank you so much for your feedback, and we’re truly sorry for the frustration caused during the delivery process.
We completely understand your concerns regarding the shipping updates and delay. As we do not have more details about your order from the review, we’re unfortunately unable to check the exact situation in this case. International shipments may sometimes be affected by customs inspections or other factors beyond our control, which can lead to delays.
We’re really glad to hear that you’re satisfied with the doll in the end, and we sincerely appreciate your patience.
If you’re willing, please feel free to contact us with your order details—we would be more than happy to look into it further for you.
I got customized backpack for my niece…
I got customized backpack for my niece n doll , she is delighted to have those. Love the customization options they offer. In past I also got accessories ,very unique n cute products.
Just that they need to work on faster delivery but their team is very responsive.
24 februari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for your wonderful review! 💖 We’re thrilled to hear that your niece loves her customized backpack and doll, and that you enjoy our unique accessories and personalization options.
We truly appreciate your feedback about delivery times and will continue working to improve them. It’s so great to know our team’s responsiveness made a positive difference for you. Your support and kind words mean the world to us!
She is absolutely adorable 🥰 Soft and…
She is absolutely adorable 🥰 Soft and snuggly! My granddaughter loves it!
23 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Mema💗
Reading this truly made us smile 🥰 Thank you so much for your kind words!
We’re overjoyed to hear that she’s soft, snuggly, and that your granddaughter loves her — that’s exactly the feeling we hope every Leyadoll brings ❤️
Thank you for trusting us to be part of such sweet moments. It means more to us than you know 🌸
I had a question about shipping and the…
I had a question about shipping and the girl was very helpful and she stayed on the phone until we got it straightened out.
11 februari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for your kind review! We’re really happy to hear that our team member was helpful and stayed with you until everything was sorted out. Your satisfaction means a lot to us, and we truly appreciate your support!
Very high quality dollies/we love them!
Very high quality dollies. They’re actually even nicer than in the pictures! My daughter already has 2 (she loves them) and we’ll be buying more for gifts. The personalization is like a soft 3D script and it’s really beautiful! I love that she can chew on them too and I don’t have to worry.
7 februari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there💕
Thank you so much for this absolutely lovely review! 🥰✨
We’re truly happy to hear that the dolls were even nicer than you expected, and it means the world to us that your daughter already has two and loves them so much 🧸💖
We’re also so glad you enjoyed the soft 3D personalization — we put so much care into making each doll feel extra special.
Thank you again for your trust and support, and we can’t wait to create more gifts for your family in the future 🌸
Beautiful Book
Hello,
We love the leyadoll with our grandbaby's name on it.
The book is beautiful, soft and has all the sensory awakening needed for a baby.
Thank you for creating this special book.
Warm regards
Mahnaz Dadi
4 februari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Mahnaz😊💛
Thank you so much for your beautiful review and kind words!
We’re truly delighted to hear that you love the personalized Leyadoll and that the book feels soft, beautiful, and full of sensory discovery for your grandbaby ✨
It means the world to us to know our book has become a special part of your family’s moments. Thank you for taking the time to share this with us 💛
My experience was great from beginning…
My experience was great from beginning to end, receiving tracking information throughout. My doll is so adorable and it arrived beautifully packaged. I can’t wait to add more to my granddaughter’s collection.
2 februari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Tammy😊💛
Thank you so much for your wonderful review!
We’re truly delighted to hear that your experience was great from beginning to end and that the tracking updates and packaging met your expectations ✨
It means the world to us that you find the doll so adorable, and we’re honored to be part of your granddaughter’s growing collection.
We can’t wait to welcome you back again soon 💛
Oh my goodness! 🥰🥰🥰
Oh my goodness!! The doll I picked is absolutely 💯 adorable 🥰!! I’m so happy I purchased it for my new granddaughter. She’s going to have a best friend for life!! It’s so soft and so friendly looking! Super fast shipping! Ordered on Jan 19 and it arrived on Jan 30!! No lying!! All the way from China!I received free shipping and 30% off! Highly recommend this company!!
1 februari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there 😊💛
Oh my goodness — thank you so much for this absolutely heartwarming review! 🥰
We’re truly thrilled to hear how much you love the doll you chose for your new granddaughter. What a beautiful gift — a little best friend she can grow up with for years to come ✨
It also means so much to us that you noticed the softness and sweet design, and we’re so happy your order arrived quickly!
Thank you again for your kind recommendation and support. Your words truly made our day 💛
A berry special day
Just received the new cloth book I ordered for my granddaughter and she LOVES it! It’s a prettiest book for baby! 🩷
30 januari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Laura😊💛
Thank you so much for your lovely review! 🩷
We’re absolutely delighted to hear that your granddaughter loves her new A Berry Special Day cloth book. What a sweet and meaningful gift for her early learning moments ✨
It truly makes us so happy to know you found it to be such a beautiful book for baby.
Thank you again for your kind support — we’re honored to be part of her little world 💛
Presentes Leyadoll
Adoro todos os produtos da Leyadoll. Para além de estarmos a contribuir para uma boa causa, os produtos são de excelente qualidade. O facto de os podermos personalizar faz com que sejam o presente perfeito para qualquer criança.
25 januari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Muito obrigada pelas suas palavras tão carinhosas 💛
Ficamos imensamente felizes em saber que adora os produtos da Leyadoll e que valoriza tanto a qualidade quanto a possibilidade de personalização. Saber que os nossos produtos são escolhidos como presentes especiais para crianças significa muito para toda a nossa equipa.
Agradecemos também por reconhecer a causa que apoiamos — é uma parte muito importante da nossa missão. Obrigada por confiar na Leyadoll e por fazer parte da nossa comunidade 🤍
Doll is adorable but I don't recommend the personalization for drooling babies
I was eyeing a doll that was out of stock for some time for my daughter for Christmas, it came back in stock around Black Friday deal and I checked out immediately so she can have the doll that looked most similar to her (Posy Mae). My daughter played with it for a total of 1 week when I noticed the personalization just completely was peeling off and had to take the doll from her which made her HYSTERICAL. I contacted customer support 2 times and there is no response. They ignored all my emails. This doll is advertised for babies but it is NOT SAFE for babies. The letters come off and are a CHOKING HAZARD. Beware parents!
Update: I initially left a bad review however, I was finally contacted by Leya Doll, and they took ownership of the defective personalization. Thankfully they will send me another one without the personalization (as I requested). For other customers: the email for "help" was not working and only filling in a form on their website is how they were able to reach back. I am therefore changing the rating back up to 4 stars. Thank you.
29 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you for sharing your experience with us. We’re truly sorry for the distress this situation caused you and your daughter. We completely understand how upsetting safety concerns can be, especially when it involves a child.
We take your feedback regarding the personalization peeling and the potential safety risk very seriously. Children’s safety is always our top priority, and this is not the experience we want families to have with Leyadoll.
Regarding communication, our records show this order was placed in October, and the only message we received from this email address was sent earlier today. Our team responded as soon as it was reviewed. We also understand that emails can sometimes be affected by spam filters or technical issues, and we’re happy to assist further.
We genuinely hope to have the opportunity to look into this properly and make things right. Please feel free to contact us via our official customer service email so we can prioritize your case.
Thank you again for your feedback — we truly value it and remain committed to improving and keeping children’s safety first.
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