I got customized backpack for my niece n doll , she is delighted to have those. Love the customization options they offer. In past I also got accessories ,very unique n cute products. Just that they... Toon meer
Bedrijf heeft geantwoord
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My little great granddaughter Maisy, who will be 1 year old on Saturday, absolutely loves her cute little Leyadoll we gave her for Christmas. She is an adorable little personalised Pudding baby girl... Toon meer
Bedrijf heeft geantwoord
Avoid!!! Very poor service and never actually received the item but when questioning them I was just getting ignored and told completely different story. I wouldn't believe how dismissive they wer... Toon meer
Bedrijf heeft geantwoord
I am quite disappointed in my doll. But I will give the positives first. My granddaughters name was spelt correctly on both sides of her jacket. The size and her colours are lovely and I would have be... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We Offer the Best Personalized Doll for Babies & Toddlers.
Contactgegevens
RM 2209, 22/F, 655 NATHAN ROAD, Moonkok, Hong Kong
- +852 6098 4328
- help@leyadoll.com
- leyadoll.com
4,0
Goed
1K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Ordered the doll for my granddaughter…
Ordered the doll for my granddaughter Isla Rose and when it arrived it looks nothing like Rose it looks wrong, very disappointing, all I got back from them was saying that their R was not like a typical R, the special gift that didn’t look that special when it arrived
18 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you for taking the time to share your experience with us. We’re truly sorry to hear that the personalization did not meet your expectations, especially as this doll was meant to be a special gift for your granddaughter 💛
We completely understand how disappointing it can feel when something so meaningful doesn’t look the way you imagined. As we explained previously, all of our dolls are personalized using a single, consistent font, which has its own unique style. In some cases, certain letters — including “R” — may look different from more traditional or printed fonts, and we understand this can come as a surprise if you were expecting a different appearance.
That said, your feedback is very important to us. Our intention is always to create a thoughtful, heartfelt keepsake, and we’re truly sorry that this experience didn’t feel as special as you had hoped.
If you would be open to it, we would really appreciate the opportunity to continue the conversation and see if there’s anything more we can do to help. Please feel free to reach out to us directly — we’re always here and happy to assist.
Absolute perfection
What an amazing company, they donate part of the sale to children with cleft palettes. I love the range as it is nothing you see in stores. The quality and detail on the doll is perfection. I just can’t wait for my granddaughter to arrive so she can love it.
25 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for your incredibly kind words 💕
We’re truly touched by your support, especially your recognition of our mission to give back and help children with cleft conditions. Knowing that this part of our work resonates with you means the world to us.
We’re also so happy to hear that you love the quality, detail, and uniqueness of the doll. Creating something you wouldn’t normally find in stores — something meaningful, thoughtful, and made with love — is exactly what we strive for.
It’s so special to know this doll is waiting for your granddaughter’s arrival. We hope it becomes a cherished companion as she grows, filled with love from the very beginning 🥰
Very soft and child friendly
It was easy to order and customize with a name. I was able to order the doll with matching book. The doll was soft and very child friendly. The book was soft and very interactive with daily activities. I will order again
25 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Linda, thank you so much for your lovely feedback 💕
We’re truly happy to hear that you enjoyed both the personalized doll and the matching book. Knowing that the doll feels soft and child friendly, and that the book brought fun and interaction into daily activities, really means a lot to us.
Your kind words encourage our team every day, and we’d be so honored to create something special for you again in the future. Thank you for choosing Leyadoll and for sharing your experience with us 😊
This is the sweetest little doll for my grandbaby!
This is the sweetest little doll. The material is so soft and the personalization is the cherry on top! Came with a cute little gift bag for gift giving. I got mine for my granddaughter. She’s 5 months old and seeing her holding her first babydoll just melts my heart. So glad I found this company’s
25 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Erin, thank you so much for sharing such a heartwarming review 💛
Your message truly means a lot to us.
Choosing a first baby doll for your granddaughter is such a loving and meaningful gift. When you mentioned how it felt to see her with her very first doll, we could really feel that warmth and joy. We’re also so happy to hear that you loved the soft material, the personalization, and the little gift bag included for gifting.
Thank you for choosing Leyadoll and for trusting us with something so special for your family. We’re so glad you found us, and we hope to be part of many more sweet moments as your granddaughter grows.
The Pudding doll is adorable
The Pudding doll is adorable! Very soft and small… perfect for my infant grandbaby!
7 januari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for your lovely review 💛
We’re thrilled to hear that you find the Pudding doll adorable, soft, and just the right size for your infant grandbaby 🧸
It truly means a lot to us to know our dolls are bringing comfort and joy to little ones and their families. Thank you for choosing Leyadoll and for sharing your experience — it really brightens our day!
My granddaughter’s Hannah doll
My granddaughter Hannah loved her doll. Hannah was 4 months old and the doll was perfect size for her to hold and gaze at. The doll kept her occupied and happy! Thank you for the wonderful doll, I’m sure there will be more purchases made in the future.
20 november 2025
Antwoord van Leyadoll
Hi there 💛 Thank you so much for sharing such a lovely review! We’re absolutely delighted to hear that little Hannah loved her doll and that it was the perfect size for her to hold and enjoy at just 4 months old 🥰
It truly means the world to us to know the doll brought her comfort and happiness. Thank you for trusting Leyadoll, and we look forward to being part of many more special moments in the future 💕
Antwoord van Leyadoll
Hi lovely, thank you so much for your kind feedback! 💛
We’re glad you liked the packaging and truly appreciate you taking the time to share your experience with us.
Awful customer service, delivery failure
They delivered to the wrong address and customer service was extremely unhelpful. Do not trust and do not buy.
5 januari 2026
Review zonder uitnodiging
Antwoord van Leyadoll
Hi David, we’re sorry to hear that this experience has been frustrating for you. We understand how concerning delivery issues can be and appreciate you sharing your feedback.
After reviewing your order, the tracking provided by Royal Mail shows that the parcel was marked as delivered on January 5. When you reached out to us, we shared the available delivery details and contact information so we could assist you in checking what may have happened.
We genuinely aim to support our customers and are sorry that this situation has left you feeling dissatisfied. We remain open to continuing the conversation by email if there’s any additional information that may help clarify the delivery.
Mistake with order
I ordered 2 dolls and was very clear, 1 needed a name embroidered. The other one had NO name. I recieved 2 dolls both had the same name.
20 november 2025
Antwoord van Leyadoll
Hi there, we’re sorry to hear about your experience. This is not what we intended for your order.
We’ve already reached out to you directly regarding this matter. Please kindly check your email (including your spam folder), and our team will assist you further to resolve this as soon as possible.
Thank you for bringing this to our attention.
Never received the doll
20 november 2025
Antwoord van Leyadoll
Hi there, we’re sorry to hear this. We’ve already reached out to you directly to look into the situation and assist further. Please kindly check your email (including your spam folder) so we can help resolve this as soon as possible.
The dolls are beautifully made
The dolls are beautifully made, my 3 grandbabies love them!
20 november 2025
Antwoord van Leyadoll
Hi there, thank you so much for taking the time to share this with us. We’re truly happy to hear that the dolls are beautifully made and that all three of your grandbabies love them 💛
Knowing our dolls are being enjoyed by little ones and their families means the world to us. Thank you again for your support and trust — it really encourages our team.
Wrong Item Sent
In my original order, wrong doll was received. They quickly responded and sent the correct doll with no charge, with no need to return the first doll. Great quality, beautiful colors, and custom embroidery. She is beautiful and perfect for my grand daughter. Great customer service and quality.
29 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for sharing your experience with us. We’re truly grateful for your understanding and kind words.
We’re glad we were able to quickly correct the issue and make things right for you. Hearing that you love the quality, colors, and customization — and that the doll is perfect for your granddaughter — truly means a lot to our team.
Providing caring and reliable service is always our priority, and your feedback really encourages us. Thank you again for your trust and support 💛
I received my personalised Milly Girl…
**UPDATED RESPONSE - As requested order number for below : #515311. I have just sent ONE image of the faulty lettering as requested but again it has been rejected **
I received my personalised Milly Girl with pet dog but unfortunately the lettering had not been put on properly and was lifting away. I emailed with the fault and a photo which was quickly acknowledged but asking for a more detailed photo/s, which I agree was needed. I sent 4 more photos but basically just get an "undelivered due to recipients email rejecting due to it containing spam" - i have tried both the help and support emails but get the same email back each time, i have also tried using the 'reply' and 'reply all' and asked for an email address that will actually accept the photos but ti no avail! The doll is very pretty but for the money paid i would expect it to be in perfect condition - i am hoping my granddaughter does not pick at the faulty lettering! The lettering does look cheap compared to the rest of the doll. The customer service or lack of it is frustrating and I would therefore not recommend to friends or family to order from Leyadoll, which is a shame because as I say the doll is pretty, delivery was good but if you receive your doll with a fault as I have then you seem to be ignored and frustrated from non delivered emails!
8 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, we’re very sorry to hear about your experience and truly appreciate you taking the time to explain the situation in detail.
Please rest assured that we would never intentionally block or ignore any customer emails. From what you described, it’s possible that the messages containing multiple photo attachments were automatically rejected by the email system, which can unfortunately happen in some cases. We understand how frustrating this must have been, especially when you were trying to resolve a genuine issue.
We absolutely want to help and make this right for you. Could you please provide your order number here or reach out to us again with the order number included? Our team will then be able to locate your order immediately and continue assisting you with a proper solution.
We’re sincerely sorry for the inconvenience this has caused and appreciate your patience. Your feedback is important to us, and we do want to actively resolve this matter for you.
Bought a doll for my grand daughters…
Bought a doll for my grand daughters first Christmas it was beautiful well made and delivered with ease thank you
20 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for your lovely review. We’re truly happy to hear that the doll was beautiful, well made, and arrived smoothly for your granddaughter’s first Christmas 🎄💛
It means a great deal to us to be part of such a special milestone. Thank you again for your trust and support.
My experience was awesome
My experience was awesome, I have ordered three dolls and all of them was very pleasing to me. The style is so unique my great great just love them. So a big thank you!! I will recommend this website to others.
2 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you so much for your kind words and wonderful feedback 💛
We’re truly delighted to hear that you loved all three dolls and that their unique style brought so much joy to your family. Knowing they’re so well loved means the world to us.
Thank you for recommending Leyadoll to others—we’re so grateful for your support and trust. We look forward to creating more special moments for you in the future ✨
Got this sweet little doll for my…
Got this sweet little doll for my grand-daughter's first Christmas. Had her name put on the outfit. I think her mom loved it as much as I did.
24 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Linn, thank you so much for sharing this lovely moment with us 💛
We’re so honored that the doll was part of your granddaughter’s very first Christmas, and it means so much to hear that both you and her mom loved the personalized touch. Moments like these are exactly why we do what we do.
Thank you for choosing Leyadoll—we truly appreciate your trust and support ✨
First sill
This is the perfect first doll for our sweet granddaughter! Highly recommend these dolls
1 oktober 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Cynthia, thank you so much for your lovely recommendation 💛
We’re truly honored that the doll could be your sweet granddaughter’s first doll. Knowing it brought joy to your family means so much to us.
Thank you again for your support and kind words—we truly appreciate it ✨
Disappointed . Regret the purchase .
I think this is very overpriced for what it is. The iron on vinyl name makes it appear cheap . And I’m
Concerned about the battery is accessible for a little one and we know how lethal that can be.
17 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Tracey, thank you for sharing your honest feedback. We truly appreciate you taking the time to raise these concerns.
Regarding the name personalization, we’d like to clarify that we currently use a special printing technique rather than embroidery. This method is designed to ensure the personalization remains durable, neat, and suitable for regular use over time. It has been carefully tested and has received positive feedback from many of our customers.
Based on your description, the item purchased appears to be the Personalized Day & Night Layla – Talking Doll. For this product, the battery is placed inside a secured battery compartment that requires a screwdriver to open in order to access the battery, making it safe and difficult for young children to reach.
We truly value your feedback, as it helps us continue improving both our products and communication. Thank you again for sharing your thoughts with us.
Huge wait time for delivery
I cannot comment on the doll itself yet, I’m just here to moan about the delivery time. I’m in the UK and I ordered my doll on 27th November - still haven’t received it! I’ve emailed customer service with concerns as it is a Christmas present and they’ve just written back explaining how I can track my order. It left china on 5th December and there have been zero updates since then (it’s 17th December now).
My advice: order from Amazon instead of from the company direct if you don’t want a huge wait! I’m kicking myself as prime delivery next day via Amazon.
Edit for further info: I have been emailing the company back and forth now, my last email from them was 3 days ago telling me there has been no tracking update as the parcel seems to be lost. Awaiting further communication from them. I realise this isn’t directly their fault but it’s still frustrating. (I have since bought a doll from Amazon to ensure my daughter has one in time for Xmas which arrived in two days and the doll is lovely) so my only complaint here is the delivery issue
16 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi Gayle, thank you for sharing your experience, and we’re truly sorry for the frustration caused by the delivery wait, especially with this being a Christmas gift. We completely understand how stressful this timing can feel.
As your order was shipped internationally from China, transit times can occasionally be longer than expected, particularly during the peak holiday season. While the parcel left China on December 5th, tracking updates may pause temporarily while the shipment is in transit between countries.
That said, we’re sorry if our previous reply didn’t fully address your concerns. This certainly isn’t the experience we want for our customers, and your feedback has been shared with our team so we can continue improving both communication and delivery expectations.
If you’d like us to check on the shipment again or assist further, please feel free to contact us directly with your order number. We’ll be more than happy to help.
Will not be ordering again
I initially placed my order on September 26 for two personalized dolls. I understand that incidents happened and reached out to company on Oct 26, 2026 when I still had not receiving the package. It took leyadoll until November 6, 2026 to respond back that my package was lost in shipping and at that time they asked for me to check my address and if I would like the dolls replaced. As per the email log I kept, I responded that same day that I would like the dolls replaced and that my address was correct.
There was a system issue which lead to leyadoll staff not receiving my email from November 6 and this caused a delay in a response from the company. I did not get a respond back until November 12 but by this time the personalized maple doll I original order was out of stock and I was asked to pick a different doll that was in stock. On November 12, I sent a message back asking to replace the maple doll with the Milly doll with the dog. Leyadoll sent an email telling me I had to pay an extra two dollars US which I did without complaint and I sent another email with the new order number on November 13.
On November 23, I reach out to leyadoll again just asking for an update regarding my product. At this time, the associate who replied told me that the Milly doll was currently out of stock and they were expecting a restock in two weeks. I expressed concerned that the dolls would not be here for Christmas. The associate explained that the delay was caused by another issue that was discovered in the quality inspection and the original doll did not meet standards. They were expecting the doll to ship out next Friday which was December 12. Additional I got an email notifying me of a restock of the Milly dog with dog last week.
On November 28, I received another notification from leyadoll stating that my initial package had experienced a delivery failure and it was my job to contact the local carrier to arrange for a retrieval of this package. And in the event that the parcel was not retrieved in a timely manner, leyadoll could not be held responsible for a loss incurred. I spend the afternoon contacting the delivery company who responded that they could not locate the parcel in the warehouse and they recommended me contact the company I purchased the package from. This information was sent to leyadoll.
I sent an email on December 12 just asking regarding my order again and this morning I was sent the following reply this morning.
“We are sorry that the product in your order is currently out of stock. We are waiting for it to arrive and will ship it to you as soon as possible.”
I don’t understand how last week leya sent out an email stating the Milly doll with dog was in stock and how my order was not fulfilled. The reason I initially ordered from leyadoll was because leyadoll supports cleft palate/lip and my daughter was born with cleft palate. But I have lost confidence in this company and your ability to deliver my order at all. I am disappointed in how this situation was handled by leyadoll. I have asked for a refund of my purchase which they have agreed to do in the next 3-5 business days. But in the email they sent back regarding the refund they made more excuses about how I was provided the wrong information and it was not the Milly doll that was out of stock but the Melia doll I ordered. I will mention that they did apologize for the situation but there was a lot of miss communication and misunderstanding.
12 december 2025
Review zonder uitnodiging
Antwoord van Leyadoll
Hi there, thank you for taking the time to share your experience. We’re truly sorry for the frustration and confusion this situation caused.
You’re right that there were communication breakdowns during the process, including system issues and stock changes, which led to an experience that did not meet our standards. We sincerely apologize for that.
We’d also like to clarify that the refund was successfully processed and completed on our side in early December, as communicated. The funds were returned via the original payment method, with timing dependent on the bank or payment provider.
We appreciate your feedback and are using it to improve our communication and follow-up processes. We’re genuinely sorry we let you down and wish you and your family all the best.
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