Leyadoll Reviews 1.234

Great customer service have ordered twice

I ordered and received the beautiful Leyadoll and was extremely pleased when I received it. She's a beautiful little doll, perfect size and resembled my little granddaughter Alana who I bought it for. The doll is adorable and I definitely recommend it for your little ones.
P. Spencer

Ive recieved a few items and my granddaughter absolutely loves them, the quality is the best and im so glad I discovered these 😄⭐️⭐️⭐️⭐️⭐️

This is the second doll I ordered, they are so nice and soft. My granddaughter loves her's. Having the name on the doll's dress is a nice thing

I’ve bought many Leya dolls and they are all beautiful and great gifts. I appreciate such a wonderful doll with a great price. I recommend it to all my friends and family.

Bella y muy suave la muñeca

I received a doll of really bad quality. Thin fabric and threads, and poorly executed seems. No product to give to a child that doesnt know how to play carefully with it. So I emailed Customer Service who, after seeing pictures I sent to them, told me they were willing to send me a substitute doll to make it up to me. We agreed about it, but now two months later I have still not gotten any new doll delivered and they are not replying to my emails anymore.

Can NOT recommend the company nor their dolls unless you intend to have them simply sitting on a shelf.

I ordered the Leya doll a few weeks ago & was concerned when it hadn’t arrived. I contacted company & immediately they wrote back , giving me tracking & eta. Unfortunately, sweet little doll got delivered at 10 pm, so I was in bed. Hubby for tunnel’s picked up activity on our camera & rescued her. She is a delight & can’t wait to see my grandchild’s face this weekend when I gift it with her own little stroller. Thank you, I think the activity one is a great idea with buckles, buttons etc too.

I loved the doll. Shipping was a little slow but not too bad.

The experience was great because I was able to find a little tanned black haired pigtail baby for my Great Granddaughter. Just like her PERFECT. And to top it off she loves it and is talking to it at 5 months. Thank you. Now looking for another baby for her.

Lovely product and a perfect keepsake, very good communication with supplier aswell

Scam!!! It’s been weeks since my order I haven’t received it. Rude customer service who will take no accountability and will not give a refund despite several ignored emails. Have contacted the authorities who are now formally investigating into the matter as I choose not to lose my sanity over mindless unempathetic companies.

The first doll we received which I bought for my granddaughters 1st birthday was faulty in that the name peeled off. I ordered the playset to match the doll.

We wrote to leyadoll who agreed to provide a personalised replacement doll which we were more than happy with. However, we didn’t hear from them for weeks so contacted them again to be told the doll was out of stock but they would be ‘willing’ to provide another doll of the same value. As advised before we bought the playset to match the original doll so it wasn’t ideal having a none matching doll. Still we appreciated it being replaced.

Firstly, we had to chase several times to see where the replacement doll was, secondly the emails we received we rude and unprofessional, thirdly, when the email finally came to confirm the name etc they had put the name Strawberry, not my granddaughters name, and finally delivered to the billing address and not the delivery address. It felt to me that we were being penalised for asking for a replacement of the faulty item!

We will not purchase from this company again and would suggest to leyadoll, that you invest in training your customer service team

My granddaughter loves her beautiful soft doll. It was the perfect 1st birthday gift and such a beautiful keepsake with her on it

Perfect gift for a little girl
Really well made

My son and daughter-in-law loved the doll for their daughter. My granddaughter seems to like playing with the hair.
The doll was received on May 27th

The doll is beautiful, and a great cause, to know the proceeds will help children is a great feeling. The only let down was the shipping took a long time to receive.

Gorgeous, safe little dolls, our granddaughters love their dolls, great for small little hands to cuddle and care for

UPDATE AS OF 5/4/2025
Sent another request of location and this is what I received. Seems as though you do not care that a package is not received as long as you are getting paid.


johnthannah
May 4, 2025, 00:29 GMT+8
This is getting a little bit ridiculous. We ordered the original doll on Jan 23. 2025. It never made it so you were kind enough to reship a duplicate order on 3/27.
The package is still not here. According to the shipping info it has cleared all customs and is waiting for pickup.
Number: YT2509021272380987
Package status: In transit (31 Days)
Country: China -> United States
2025-04-11 20:36 MCDONOUGH, GA 30253, Departed Shipping Partner Facility, USPS Awaiting Item
2025-04-10 15:30 MCDONOUGH, GA 30253, Arrived Shipping Partner Facility, USPS Awaiting Item
2025-04-09 07:30 Delivered to local carrier
2025-04-07 07:45 ATLANTA, GEORGIA, US, Clearance processing completed - Import
2025-04-07 06:42 In clearance processing - Import
2025-04-06 21:09 US, International flight has arrived
2025-04-05 04:43 CN, International flight has departed
2025-04-03 15:16 CN, Arrived at the origin international airport
2025-04-03 10:46 Mainland China, CN, Shipment is in transit to next facility
2025-04-03 06:20 Mainland China, CN, Departed from sort facility
2025-04-03 05:16 Mainland China, CN, Arrived at origin facility
2025-03-31 17:53 Shipment information received
======================================
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The USPS site who is supposed to deliver the package is still waiting on it..

johnthannah

May 4, 2025, 00:29 GMT+8

This is getting a little bit ridiculous. We ordered the original doll on Jan 23. 2025. It never made it so you were kind enough to reship a duplicate order on 3/27.
The package is still not here. According to the shipping info it has cleared all customs and is waiting for pickup.

Number: YT2509021272380987
Package status: In transit (31 Days)
Country: China -> United States
2025-04-11 20:36 MCDONOUGH, GA 30253, Departed Shipping Partner Facility, USPS Awaiting Item
2025-04-10 15:30 MCDONOUGH, GA 30253, Arrived Shipping Partner Facility, USPS Awaiting Item
2025-04-09 07:30 Delivered to local carrier
2025-04-07 07:45 ATLANTA, GEORGIA, US, Clearance processing completed - Import
2025-04-07 06:42 In clearance processing - Import
2025-04-06 21:09 US, International flight has arrived
2025-04-05 04:43 CN, International flight has departed
2025-04-03 15:16 CN, Arrived at the origin international airport
2025-04-03 10:46 Mainland China, CN, Shipment is in transit to next facility
2025-04-03 06:20 Mainland China, CN, Departed from sort facility
2025-04-03 05:16 Mainland China, CN, Arrived at origin facility
2025-03-31 17:53 Shipment information received
======================================
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The USPS site who is supposed to deliver the package has this info.

Please tell us what you are going to do to make this right.

And to make thing even worse I got a generic reply

Dear johnthannah,

Your request (130963) has been received, we are trying our best to answer your email within 2 business days. Please make sure you're using the same email address as the one to create a leyadoll account or place your order, or you should provide your order number to be verified as our customer.

Some information may be helpful for you.
1.FAQs l
2.Estimated date of deliver // l shipping-policy
3.To make changes or cancellation on your order, please reply to this email with CHANGE123.
4.To claim any product defects, please attach a picture or video as a reference to this email.

Restock Notification
We are getting numerous requests to restock certain collections of our products and we always note them down. To be notified when these products become available again, simply click the button on the product page. You can also subscribe to our emails on leyadoll.com. This way, you'll be the first to know when we restock this product or add new items to our collection.
We view our tickets in the time order that your tickets are updated, you should expect a sooner response by not repeating sending the same emails to us.

Thank you for your cooperation and patience.

Warm regards,

Which tells me the requests for service are not even reviewed, just rubber stamped answers..

What are we going to do to resolve this issue.

Thanks
Leyadoll Customer Service
Thanks
From: Leyadoll Customer Service (Leya Doll)
Sent: Thursday, April 24, 2025 7:22 AM
To: johnthannah
Subject: [Leya Doll] Re: Re: [Leya Doll] Re: Re: [Leya Doll] Re: [Leyadoll] Replacement Created

Yes, We will try one more time. Please send both the doll and the backpack.

Thanks for the additional effort.

I placed an order for a Leyadoll and Doll Carrier Backpack on 1/23/2025 for my granddaughters 1st birthday.. I waited the 4 weeks they said it might take and make a request on 2/25/2025 to get an update on where it was location. The website said that the International flight has arrived on 2/6/2025.. I sent multiple email to customer server and always get a generic reply to check the shipping information. After I told them to cancel my order or reship, they reshipped a duplicate order on 03/31/2025. It arrived and cleared Customs at Atlanta on 4/7/2025. It says it was delivered to the local carrier on 4/9/2025. It shows it depaarted the shipping partners facility on 4/11/2025 where it has stayed for 16 days with no movement. Sent another email to customer service and this is their reply "If you do not receive any updates within the next 10 days, please allow a few more days for your package to arrive at the next station, and we will do our best to keep you informed of any updates as soon as we receive them"
This is poor customer service to me and I am sorry that even order these.