LindaKale Reviews 82

Order #19050-You are absolutely a scam company. You know the quality of your products are terrible and not like the pictures, and to actually have consumers who are not happy with the products pay the same price to send the item back is fraudulent. I will make sure every consumer website knows and I will also provide pics of your terrible work.

I read mixed reviews so I want to share our positive experience. It was hard for us to determine the fabric we needed (not necessarily the color, but more the style/type of fabric). We wanted something blue but could not really tell the patterns from a screen, so we ordered swatches that came fairly rapidly. We also wanted to make sure that the chair cover would be the perfect fit, so we decided to order one cover of what we thought would be the fabric we liked the most. The cover arrived 3-4 weeks after the swatches, but it was the perfect fit for our chair and among all the swatches, it was indeed the fabric we wanted to go for. So we then placed the order for the rest of our chairs (and a few extras just in case one gets an unremovable stain one day). We knew it was going to take several weeks (between production and shipping), and we were ok with that. The good surprise is that this time the order came actually faster than the first order. In the end, we are very happy with our choice of fabric and the quality of the covers we received, but we were no in a rush, we took our time to determine the fabric and color we wanted and in the end, there were no surprises. As long as you understand how this works, this is a great place to easily change your cover and get your home a new look.

Update 12/6/22 it’s officially been a year of dealing with this terrible company. Please beware. I’m sure they will respond and say they have no idea who I am and I never ordered. And the replacement they “shipped in March” never arrived. I donated the garbage slipcover to Goodwill so I’m just here to just make sure everyone knows how terrible they are since I will never get any sort of resolution.

good news-I received a response to my email!
Bad news-they suddenly said they shipped the replacement in March. Not sure how when the last time they emailed me was May with no mention of this or tracking info. And now they can’t prove it with tracking because it was just too long ago. Imagine that.
I’m not using my real name here. Privacy and all that. My emails have all of the information you need.
Update: I emailed pages of screenshots of our extensive conversations going back to January. So you should look for those. Just like I did to TrustPilot since you reported this review as false and offensive. They responded and said it looks like I have the evidence to back up my claim and my review will remain for everyone to see. And just like I suspected, you responded to this review within a few hours but my email is still sitting in your inbox…yet again. As for missing the return window, of course I did because it took longer than that for you to say you would resolve the problem. And I had to email at the 6 week mark asking when it was going to ship. It ended up shipping after that.

Rude customer service. Took months to ship and I missed the PayPal claim window. Product is not as described and they won’t issue a refund. I sent the website measurements of my sofa and they told me that I was incorrect and that I have a different sofa even when I provided receipts from when I bought it. I’m out $500 when I should have just bought the real thing. And just wait, it will take them a day to respond to this negative review but they stopped responding to my emails months ago. I’ve been trying to get a refund for almost 9 months so I know it’s not happening. So buyer beware.

I received my slip covers yesterday. I have to say I am completely satisfied. The cover fits perfectly, looks beautiful. I received exactly what ordered. I will be ordering another very soon.

I ordered a cover for my Karlaby sofa, I made the payment however I got no confirmation on the order, nor a delivery date. Nothing. Hope everything goes well by the end and I get good quality product.

I ordered this cover before reading all the bad reviews on Facebook and on trust pilot. I was very anxious since a lot of people had strange experiences.

I have to say I dont get the bad reviews at all. The only thing they should improve is their shipping delay and the way they answer reviews (here or on Trust Pilot). It would be much better for them to stay professional because if I had read the comments and more specifically their answers before ordering I would’ve been to scared to order in case I had a problem with my order.

I ordered the samples (sure they take a while to arrive), choose my colour (you should definitely get the samples because its true that some colours didn’t look the same in real life) and ordered my cover for my Ektorp sofa. I choose the chenille beige.

Im in Quebec and I received it 1 month and a half later. At one point I was wondering if I would get my cover (because of all the bad reviews) so I wrote to them. They answered the same day saying it would be shipped next week and it did.

It fits exactly like my old cover did and I am very happy with my purchase.

I wouldn’t hesitate to order again.

The worst customer service I have ever gotten. I am glad I didn’t order before speaking to them and seeing this feedback.

Sent the wrong color - ordered grey and was sent green. Their response "we made the colors in gray but please understand people may call t he same color different names." Grey is grey and Green is green - they don't go by the same name. Refusing to pay for a return.

I had put to trolley items cost over £200 so I had few questions and who ever email with me was so rude and in the end said I can find other company...I did cheaper, nicer and better. I will tell my friends to be careful with you

I live in the US and I bought a cover a month ago and I still haven't received it. The advertisement on the website was that the delivery would be fast and I am still hoping and praying that this actually gets delivered.

The sofa covers were terrible quality, poorly made, and the “white” cloth appeared to gave been washed with a dark color and were discolored. They look stained and worn. A complete waste of $300.00 dollars.

LindaKale sent my cover in the wrong color and now refuse to exchange it for the right one.

I decided to spend a bit more to replace a red cover for a footstool to match the rest of my living room.

They sent my cover in the wrong color and now won’t exchange it for the right one.

Where it appears that they conform to Chinese terms of service, I am not sure what recourse I have as a consumer. :-(

***Update:
I forwarded the email trail several times that shows the color I ordered. They maintain that I ordered a different color despite this email trail. I am now reporting them to econsumer.gov that in turn reports online sellers to the FTC in the US and the Competitions and Market Authority in the UK as they continue to be completely unresponsive and I have no other recourse.

I may end up revising this review (up or down) once I receive my order (if I ever do).

I communicated with this company before I ordered and explained my complicated situation regarding 2 Ikea chair covers. I need them by the end of April because I'm moving. They responded that they would "prioritize" the making of my covers and I thought that was really nice so, I ordered them. Probably a big mistake.

Placed the order on 3/26, paid for expedited shipping (an extra $65) and, lo and behold, I got an email on 4/3 saying my covers were "on the way". Wow, I was thrilled. There was a tracking number for FedEx. When I checked it, it said it was "pending" but I knew it hadn't been long enough for FedEx to have it in the system.

However, it is now 4/7 (evening of in China) and my shipment still says "pending". I have contacted the company multiple times. Initially I got responses telling me the tracking info would be there before Wednesday (4/6). Then they told me Tuesday (4/5) was a holiday (how did they not know that before?). When I started to get less nice and say that I shouldn't have ordered from a company in China they berated me, saying it was clear on their website that they were in China (hello, I knew that, just that I should have known better than to order from China). I've emailed them again saying it's still "pending" and it doesn't take this long for FedEx to have it. Now, they won't respond to me at all and the likelihood that this potential piece of garbage will even ship before the end of April, let alone me receive it by the end of April is doubtful.

My take: They lied to me about making the covers faster so I would place the order (can't believe I fell for that). They created a label with FedEx to look like they've shipped it but the reality is, they treated the order in the exact same way as any other order. The odds I will receive it before I move and have to leave the chairs behind? Less than 50% (and I'm being generous).

Bottom line: I think they are disingenuous and after reading the reviews on here, I'm worried these $400 covers are not even going to fit properly or look good. I believe the 5 star reviews are fake. You can tell by the wording.

Order from them only if you have lots of time to wait and are a gambler.

UPDATE: I specifically asked this company BEFORE I ordered about the lockdown situation and I was told that it wasn't a problem. My package was already on the way to Guangzhou (allegedly) which wasn't on lockdown, only domestic (mine is international). Now apparently it is stuck somewhere in China. I don't know where because they keep saying they will contact the forwarder (???what's that???) but they never do and they never tell me anything. I'm now out $415 for 2 covers because there is no way I'll receive them by the end of April. After that, I'll be in another state and will have no way to receive these. I guess the porch pirates who will inevitably steal these from the doorstep of an empty house will find a use for them and I'll never get my money back. Expensive lesson learned.

I ordered a 4-seat cover and a chaise lounge cover. Upon opening the pkg I noticed 3 pcs missing. My emails with customer service have been ridiculous! They kept telling me to “double check” the packaging! After I told them I did and I even put on the slipcover showing the missing pieces, they still told me to double check! Do they honestly think I’m trying to scam them? I think it’s the reverse! This is unacceptable customer service!!! Show me this video you say you checked 3 times! Plus your email states I ordered a 3 seat sectional when I ordered a 4 seat cover!

I don’t know what to say to this company! They keep telling me to double check. I sent a video and picture of what I got! They aren’t offering any solution to the problem! Read their response. It’s a great telling of their poor customer service. Now they say they want to send me a video, but how does that solve the problem? I wish I could post pictures and show you their response.

WARNING!!
This supplier is a scam.

Ordering samples once from LindaKale, means you are banned from ordering samples ever again. That is their actual marketing strategy. Additionally, their customer service is the worst i have ever encountered. AVOID this company.

update: @Lindakale, Interesting how you spent more time replying to my online review than actually reading any of my emails. If you HAD, you would have seen that I am suggesting that you make it clear on your website that customers are only allowed to order a max of 6 samples once in their lifetime. Your current wording does NOT imply that. It only implies that each ORDER can include a max of 6 samples.
And please do not try to mislead others by mentioning 'facts', my orders were a year apart and such an email never reached me.

I ordered a full replacement cover for my Ikea Harlanda sofa. I absolutely love it. The color is as advertised and the material is perfect. The fit is spot on. I have no complaints or regrets!

I ordered a cover for my JCPenney Friday sofa after searching everywhere since the covers were discontinued. When I received the cover NOTHING fit! Not the seat covers, back cushions, or base - not even close. I immediately sent photos of the seat/back cushions with the new vs. original covers on to show the dramatic change in size and shape when forced into the new cover. It's been 6 weeks of back and forth emails with the company asking me for more and more measurements. They even went so far as to say MY measurements were wrong and I must have a different sofa even though the original tag is still attached! I have friends with the same sofa and asked them to measure for my own sanity and they matched mine. After a while this company JUST STOPPED RESPONDING to my emails after I requested a return shipping label since this was there mistake and not mine. I've since escalated a case with PayPal but I'm not sure I'll ever see my hundreds of dollars back OR a proper sofa cover. I cannot relay my anger and disappointment with LindaKale enough. DO NOT BUY FROM HERE!

Edit: RE: response below

When did I send you WRONG measurements? I literally had photos of the tape measure showing my cushion cover right next to yours and they didn't match!

I did ask A DOZEN TIMES to initiate a return but I'm not paying return shipping for YOUR mistake.
I did not order the wrong cover for my couch. YOU have the wrong template for this sofa.
If you're going to be a trustworthy business, you need to come clean when you've made a mistake and make it right for your customer.
All of your aggressive replies on this forum shows how little you care about delivering a decent product.

Edit 2: I gave you every measurement you asked for! I am HAPPY to return this useless cover as soon as you give me a return shipping label!

I ordered a slip cover replacement for my pottery barn Pearce roll arm grand sofa. Nothing fit! Not even close! After waiting close to a month for this product it is extremely disappointing to receive something so badly defective. I have sent an email to the company and am waiting for a response. I do not feel that I should be responsible for sending back a bogus product at a big cost to me. Let’s see what happens!
Today 12/7/21 I received a replacement slip cover and it fits perfectly and is very high quality. Thank you to Lindakale for making good on their product.

A quick update on the issue outlined below. I filed a complaint with my bank regarding this issue. The bank investigated, determined that the concerns were warranted, and reversed the charges so that the purchase was refunded.

I trusted this company bc they were listed on Etsy. However, I purchased directly from them on their website. Our couch cover arrived with stains on more than 50% of the cushions. They will not accept a return and refund our payment unless we agree to ship it back to them (which costs more than $100 USD). The company has stopped replying to my emails and is not responding to my IM through the Etsy site.

The company did respond to this initial posting on Trust Pilot (thank you Trust Pilot) providing a US-based return address and offering to replace the cover after multiple emails back and forth and I posted this review on Trust Pilot. (Thank you Trust Pilot).

The US return address given
18432 NE Sandy Blvd
DES CNIZQCYA Multnomah
Portland Oregon

This address can not be found on Google maps. I assumed the line DES CNIZQCYA Multnomah was accidentally added in so I searched for the address without that line.

If I remove the line DES CNIZQCYA Multnomah from the address a number of reviews from Paypal users appear that are associated with that address. The reviews state that the address is associated with purchases they made for goods that they did not receive. These individuals have worked with both UPS and Paypal to resolve the concerns but the issues have not been resolved.

I can not post a link to those reviews bc that is against Trust Pilot's policy

I am wondering if perhaps this address is not the correct one?

Since Lindakale is reading this, maybe we can use this forum as an opportunity to clear up the confusion.

We would like to return the purchase because 50% of the cushions + the main cover have stains on them.

We do not want to exchange this item for a different color.

We do not want to exchange this item for a replacement.

We want to return the product for a full refund.

We want an address to return the product where it will be received and processed appropriately and in a timely manner.

Given the difficulty in communicating with the organization and that we have been accused of lying in the response to this review, we would prefer to end all dealings with LindaKale once the return has been received and our purchase has been refunded.

This is for order #12414.

Thank you so much for your assistance.

Message from Lindakale representative:

Thank you for contact us!

We accept return in 30 days as buyer pays postage, please return to the address below and then send us the tracking number or please let us know which pieces are with stains, and we'll send replace covers for those pieces.

Name Here

215 Building 3 No.1 Shuangyuan Road

Shijingshan District

Beijing China

100041

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Regards,