Loungefly Reviews 86

I ordered a high-end bag, and its main features (detachable backpack straps) were unusable due to clips that broke within the first two weeks.
I contacted customer service, which was absolutely no help at all, and since the bag was over 14 days in my use, there was nothing the company would do except "sorry for the inconvenience".
This bag was over a 100 euros worth. I recommend to avoid this company (and Funko too, while you're at it, they're the same company essentially).

I ordered a bag that is very popular right now. It is currently April and the bag is not going to ship for about 9 months. I found it at another store able to ship right now, so I wanted to cancel this one that is again...not going to ship for 9 months, so there's no reason they can't cancel it. I got a very curt, rude response that all pre-orders are sales final. So...apparently I can't even return it when I get it in close to a year? Ridiculous. If you absolutely have to have a Loungefly, buy it from a store that actually has reasonable customer service.

Betrugsmasche (gerade wenn man Angebote über Tiktok erhält), Bestellte Ware nicht erhalten, Geld wurde nicht zurück erstattet. Auf Emails wurde nicht geantwortet, (Anzeige wegen Betrug folgt)

Purchased a pricy adorable backpack and 9 months later it started falling apart with hardly any use at all. It was carefully stored as it was an adorable thing i wanted to keep extra careful of it. It started peeling in several places. Contacted customer service and since I didn't let them no within 30 days they refused to do anything about it. Horrible product horrible customer service. I'd rather pay more and but a quality product from another company that stands behind their products

Ordered a backpack and wallet without realising my partner had already got it so started trying to organize a return. This took over a month due to slow and incompetent responses from their customer service. I have now been chasing them regularly for another month as despite seeing proof of delivery of my return I've had no communication and no refund and I'm still £120 out of pocket. AVOID AVOID AVOID

Edited to add. As a recent last resort, politely hassling their social media team elicited a response within 24 hours and managed to sort me out. It's disappointing however that this is what's necessary to get customer services to take any action.

atrocious customer service

I ordered on the 4th of january - but i decided that i would like to change my mind and refund it as i didn't know it wasn't the official website (silly me). Little did i know, my account didnt "exist" with the email i registered with when creating an account and my order number was hidden deep in my spam emails... I emailed them about this 3 times. The support email gave the same response each time and never responded again. By the time i DID find and give them my order number they never responded or gave me a refund. At one point, I had myself questioning the websites legitimacy and almost filed it to be a scam site - in which i may as well do after typing this review!

I never had a problem,till I made the biggest mistake of ordering pre order. I was did receive 4 items that were not pre oder which I did receive. My pre oder were on hold till 10/17/25 which would be released I've sent multiple emails horrible customer service, pretty much I lost my merchandise and they keep saying that merchandise was sent my order on my account says merchandise not shipped? I will never ever order from them ever again. Bad service in general. I honestly don't recommend to shop,shop at your own risk. Horrible!!!!!!!!

Have brought from here before and had no problems until recently when I ordered around 2 weeks ish before Christmas just after Black Friday, only to have the parcel stuck on waiting to be sent to courier for 3 weeks now, I know it’s the Christmas period but I’ve had no communication at all, the date for delivery date changed from 23rd December to “ parcel is on its way” no reply when sending emails and getting a bot replies when putting in a complaint. Had to get my bank to do a refund as it’s coming to the start of being 4 weeks no communication, no parcel , no update. Not sure what is happening with this website.

The parcel arrived damaged from Funko Europe, and I sent a picture of the box on the day it arrived. 2 weeks later, I received an email back from their support asking me to take 360-degree photos of the box that arrived damaged.....Do they expect me to go find the box in the landfill?

4 emails and numerous attempts at trying to communicate to customer service through the completely useless AI bot on their website. Ordered 3 items 6 weeks ago, the money has been taken but no items received. Order number GBR20532328 incase they do actually have any humans working in customer service at this fraud of a company.

NEVER BUYING FROM THESE GUYS AGAIN
I ordered the large Dungeons and Dragons backpack and the money didn't leave my bank account but was telling me the order was being processed. I tried to get in contact THREE DIFFERENT TIMES and every time I was given a Support request number and ignored.
I gave up and ordered from BoxLunch instead and it's getting here quicker than the actual company website.
Today I got an email saying the label was created, then the money was taken out, but I cant even contact anyone to cancel the order because emails don't get answered, and they don't have a number to call.

Disgraceful company, shows item was delivered and it never was, sent five E-Mails to them, no response, now having to charge back on my credit card. Disgraceful company... avoid !!!!

Absolutely shocking. Order a loungefly bag on 22nd November. 30th November it stated that it had been received. Tracking has not updated since. I work in courier world and can see this has never been dispatched from themselves. I have emailed three times, I have instagram message them 3 times. I have twitter and I have called twice leaving voicemails over past week and not once has someone come back to me. I would advise not ordering from loungefly Uk as service is shocking. I have now gone through my card company to get refunded and have ordered the goods else where. Never again will I use this website!

commande effectuée le 15 novembre . Aucun envoi, aucune réponse au service client ... impossible de les joindre. Clairement du vol a ce stade !
75e ... dans le vente. Ils ont crée une étiquette d envoi le 30 Novembre et depuis rien ne se passe .
absolument pas reactif. Fuir , n achetez plus sur ce site... Faillite !

scam ,
i ordered 38 product , received 3 in one small package , the support answer : ' we have proof of sending ' and they send me the tracking number of the small package (1/1 package) , since then impossible to have another answer ( more than 15 days yet and 5 tickets open to the ' contact ' page with zero answer )it's a lot of money . How can i talk to someone ??

Ordered a mini backpack (through their Europe distributor Funko) on 15/11/25 and still haven’t received it.
Shipping confirmation with tracking received and payment taken on 29/11/25. Tracking had been stuck on shipped/processed since then! There is no phone number for Customer service and they are not responding to emails requesting refund!
Absolutely shocking company!

orderd with black friday but did not get a orderconfirmation try to get contact but they only respond in a week so weeks have gone by and the sale is over to now hear that my order is not valid and they send my money back but i dont want that i want my order i never had this before with loungefly but this experience really made my cry i dont wanna order again!!! this is badly handeld

I have been waiting over a month for an order I placed. Still hasn't been shipped. No option to cancel it. Only way to contact them is via an automated chat bot which raises a ticket then nobody bothers to respond in well over 2 weeks. This is a breach of UK consumer law. I will be taking this further.

Noone response to my emails I've been chasing for 3 months!
Terrible company!
Out lots of money for missing products!

Ordered through their Europe distributor Funko. Realised I had ordered the wrong thing within minutes, emailed to cancel the order. 8 days later the order arrived and a few hours later an email from customer service saying they were reviewing my request and would be right with me. Needless to say it’s a pointless email now and I’m now awaiting some form of response to my request to return the item.