Luggage Superstore Reviews 

1.642
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... Toon meer

Beoordeeld met 5 van de 5 sterren

Bought an Eastpak Resistr for £190 inc next day delivery. Was £330 on Amazon, John Lewis and even Eastpaks own site. Ordered 3pm, arrived 8am next day. Would recommend wholehearedly. Brilliant!

Beoordeeld met 5 van de 5 sterren

Looking to replace my old American Tourister case LS had the most competitive price with free delivery. Last minute order was dealt with immediately and delivered promptly with great service from deli... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisartikelenwinkel
  2. Koffer- en tassenwinkel
  3. Handtassenwinkel

Geschreven door het bedrijf

With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(1.642)

39 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Easy Ordering Quick Delivery

Ordered a couple of backpacks online at 3.00pm on Monday. Received delivery at 10.00am Tuesday at no extra cost. Received a discount for signing up for alerts which made these cheapest I have found anywhere.

No communication with the company as all done online, very easily.

Will definitely use again and highly recommend.

20 augustus 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi Shona,
Thank you for your shining 5 star review! We are so pleased you are happy with the service we provided.
All the best,
Laura

Beoordeeld met 5 van de 5 sterren

Easy ordering

Easy ordering. Good price. Well packaged. No damage to suitcase. Communication great. Very pleased. Would recommend.

9 augustus 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Good morning,
Thank you for your fabulous 5 star review, we truly appreciate this!
All the best,
Laura

Beoordeeld met 5 van de 5 sterren

Unbeatable Prices

Unbeatable prices and good communication. Very happy first time customer who will be back for more! Glad they use DPD as a courier too. I wasn’t in for delivery and they kindly left it at the closest DPD shop which is super convenient.

16 augustus 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi Jessica,
Thank you for your fantastic 5 star review! We are so pleased you are happy with the service we provided alongside our courier DPD.
All the best,
Laura

Beoordeeld met 5 van de 5 sterren

Brilliant…ordered the 3 piece American…

Brilliant…ordered the 3 piece American Tourister luggage which in itself is a good deal on Monday late evening and got it delivered by Wednesday so we can use it for our trip on Thursday. Good service and would appreciate it.

1 augustus 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Good morning,
Thank you for your 5 star review, we truly appreciate this. Wishing you safe travels.
Thanks,
Laura

Beoordeeld met 5 van de 5 sterren

Great range of products available to…

Great range of products available to browse through. Items arrived on time and well packaged. Prices competitive, and I found the range better than some sites. Customer service responds quickly to queries.

16 juli 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Good morning,
Thank you for your 5 star review, we truly appreciate this.
Thanks,
Laura

Beoordeeld met 5 van de 5 sterren

Great service

Great service, thank you.

25 juli 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Good morning,
Thank you for your 5 star review, we truly appreciate this.
Thanks,
Laura

Beoordeeld met 5 van de 5 sterren

Excellent samsonite cases at a bargain…

Excellent samsonite cases at a bargain price, arrived in quick time and great communication

17 juli 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hello Bruno,
We are so pleased to hear you are happy with the service we provided. Wishing you all the best.
-Laura

Beoordeeld met 5 van de 5 sterren

Great laptop bag with lots of storage…

Great laptop bag with lots of storage space and a light weight!

16 juli 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Good morning,
Thank you for you 5 star review, we are pleased to hear you are happy with your purchase.
Best,
Laura

Beoordeeld met 1 van de 5 sterren

Poor Quality Products and meaningless Warranty

I recently purchased an American Tourister suitcase from Luggage Superstore and am extremely disappointed with both the product quality and customer service. My suitcase, which was only used once, suffered damage during transit.

When I reached out to Luggage Superstore for support, I was told that the damage is not covered under warranty and that I should raise a claim with the airline. This response is highly unsatisfactory, as airlines often deny such claims, leaving customers with no resolution. The warranty offered by Luggage Superstore seems meaningless if they deflect responsibility for any issues to the airline.

1 juli 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Good morning Ziad,
Thank you for your review. I have looked back on the pictures you provided and the correspondence with our Customer Service Team. The pictures provided show what I could only describe as a very small puncture hole in the shell of your suitcase. This is a very unusual fault to see. The advice you have been given is correct, American Tourister Warranty Guarantee does not cover dents, cracks, scratches or anything similar to the shell of a suitcase which are caused by a third party or misuse. The American Tourister Warranty Guarantee covers manufacturing defects, which the fault pictured is not. We do recommend you contact the airline for the damage caused. All our products come with a Manufacturing Guarantee, all our guarantee information is available on our site for customers to read at any time.
In a rare situation, such as yours, there are times we are unable to help with a fault on a suitcase. This includes third party damage and airline damage.
As advised via email if you would like a second opinion of course you can contact American Tourister directly.
I am sorry we cannot help.
Kindest regards,
Laura

Beoordeeld met 5 van de 5 sterren

First rate

First rate! Very quick delivery, amazing price, all round great service, will definitely use again.

14 juli 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi Jane,
Thanks so much for your lovely 5 star review!
Kindest regards,
Laura

Beoordeeld met 5 van de 5 sterren

Friendly and helpful customer services

Friendly and helpful customer services, very fast delivery and excellent prices. Easy to recommend and will definately use again when necessary.

4 juli 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi Nick,
We are so pleased to hear you are happy with the service you received. If we can be of any further assistance please do get in touch.
All the best,
Laura

Beoordeeld met 5 van de 5 sterren

Great range of cases

Great range of cases, awesome prices and super quick dispatch!

4 juli 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi Richard,
So pleased to hear you are happy with the service we provided. If we can be of any assistance please do get in touch.
All the best,
Laura

Beoordeeld met 5 van de 5 sterren

Great service

I was impressed with the choice and the Samsonite case was very reasonably priced. Super quick delivery and would use again

21 juni 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi Alan,
Thank you for taking the time to leave a review, we really appreciate this. We are pleased to hear you are happy with the service we provided.
Take care,
Laura

Beoordeeld met 5 van de 5 sterren

Quick dispatch and delivery

I am amazed by how quickly my order was dispatched and sent. I received in no time. Although the suitcase looks slightly different on the pictures I still love the it!!! NowI’m ready to go on my holidays soon 😊. I definitely recommend buying on luggage superstore.

13 juni 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi,
Thank you very much for your 5 star review! Wishing you a happy trip!
All the best,
Laura

Beoordeeld met 5 van de 5 sterren

Large Samsonite suitcase

Ordered a Large Samsonite suitcase from this company Luggage Superstore. Website is very easy to navigate. Prices are very competitive. Once ordered case arrived very fast and was exactly what I wanted. Great company to do business with and highly recommend buying from them

29 mei 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi,
Thank you very much for your 5 star review! We are so pleased you are happy with your purchase.
All the best,
Laura

Beoordeeld met 2 van de 5 sterren

Avoid American Tourister at all costs .......

Purchased an American Tourister Summer Session Medium Size in March and on first use in May the material near the 'protective' corner edgings was damaged in 2 places. The rubber strips along the edge which should have provided protection were actually below instead of proud of the sides meaning they provided no protection whatsoever and therefore any sliding motion against the side would easily damage the material - which it has. Pictures were submitted and I was asked to return the case which I duly did. This has been returned today with note not repairable and due to third party damage - totally disagree as design and manufacture should have prevented this and will not be buying this brand again or using Luggage Superstore as far too expensive for just one holiday!!!

15 juni 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi Kevin,
I am sorry to hear your warranty claim was rejected by American Tourister. All our items have a manufacturers warranty guarantee which are controlled solely by the manufacturer. We are only a third party for warranty claims as your guarantee is with American Tourister which means we have no impact of influence over the decisions made regarding claims. Should you wish to have the claim reconsidered you would need to contact American Tourister directly. I am sorry we cannot help further with this.
Wishing you all the best,
Laura

Beoordeeld met 5 van de 5 sterren

A suitcase for a week's travel.

A great suitcase. Strong case. wheels are brilliant. Easy clean. BIG! Good for a week's travel.

15 juni 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi,
Thank you very much for your 5 star review! We are so pleased you are happy with your purchase. Wishing you safe travels.
All the best,
Laura

Beoordeeld met 5 van de 5 sterren

Generic name but excellent service

I was after a specific bag I’d seen out of stock on a few other websites but found it on Luggage Superstore. I had never heard of them and was a bit apprehensive about ordering but the price and delivery looked good so took a risk. The delivery was actually a day earlier than expected. It was packaged well and the bag was great. I couldn’t have been more pleased. Would highly recommend.

31 mei 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi,
Thank you very much for your 5 star review! We are so pleased you are happy with your purchase.
All the best,
Laura

Beoordeeld met 5 van de 5 sterren

Reasonable prices and good service

Reasonable prices and good service. I needed to return the first suitcase I ordered as it was not quite what I wanted. The refund was speedy and easy. I subsequently ordered a different suitcase which was also reasonably priced, it is exactly what I need and was promptly delivered with plenty of helpful updates. I would recommend Luggage Superstore

10 juni 2024
Review zonder uitnodiging
Logo Luggage Superstore

Antwoord van Luggage Superstore

Hi,
Thank you very much for your 5 star review! I am so pleased to hear of your positive experience with us.
All the best,
Laura

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer