We ordered an ornament from this site. After 3 weeks we finally were informed it was on its way. Even though we'd attempted to contact customer support via several means with no response. When the it... Toon meer
Luminqo
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Lees wat reviewers zeggen
I was really excited to order from this site, but it appears to be a scam. A contractor told me to buy a light fixture from here. I bought $1000 worth of light fixtures on 2/4/26 and never mailed to m... Toon meer
I ordered a chess set on November 29th, and it was delivered on December 21st. Luminqo tracking is not like USPS, FedEx or UPS because you never know where your order is nor do you receive an estimate... Toon meer
Bedrijf heeft geantwoord
Purchased heated sports gloves which arrived 27/12/25. Daughter used them once on 7/1/26 for football training which involves NO hands just running around kicking a ball. Charging wire snapped off hal... Toon meer
Ordering was easy
Ordering was easy, and I was kept informed of the progress of my parcel being sent to me. It arrived well packaged and in good condition.
27 december 2025
Review zonder uitnodiging
UPDATE on the current situation
UPDATE on the current situation.
After Luminqo told me to email them again for a full refund, this was their response:
Hello,
To process a full refund, the item must be returned to us.
Once we receive the returned item, we will promptly process the refund to the original payment method. Please ensure the item is returned in a safe and secure manner.
We appreciate your cooperation in following the return process so we can complete the refund without delay.
Best regards,
Customer Support Representative
The item was rejected at the door, they have it back, and the other is in the bin due to safety concerns.
I will not let this go, considering small claims court as a next step.
3 november 2025
Review zonder uitnodiging
Took ages to arrive and when it finally…
Took ages to arrive and when it finally got here it was damaged. No one’s answering the emails I’ve sent. I would avoid.
1 januari 2026
Review zonder uitnodiging
Extremely poor quality products over priced. AVOID.
Extremely poor quality products, not worth anywhere near price charged. Over £40 for a light that can not have cost more than £4 to produce.
Have to admire their business model though. Sell rubbish at high price then offer you max 30% refund. They are still making a large profit as you’ll not pay the exercise charges to send back to China.
Now they are folding their company probably to avoid creditors and will start up under a new name. Legalised fraud.
22 november 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re truly sorry to hear about your disappointment and understand your frustration.
We take all quality and pricing concerns seriously and never intend for a customer to feel dissatisfied with their purchase or the resolution offered. We’d appreciate the opportunity to review your order personally and work toward a fair solution.
Please contact us directly with your order number, and our team will be happy to assist you further.
Item now received
Placed order on the 12th December and still waiting for delivery, now I’ve had an email saying they are closing down the company.
3rd January, I have finally received the order today and it is a very good quality item, shame it had to take so long but with the Xmas orders I suppose delays have to be expected
12 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your concerns, and we’re truly sorry for the worry and frustration this has caused.
We want to reassure you that our closure announcement does not mean orders are being abandoned or that customers will lose their money. Orders already placed are still being tracked and reviewed, and we remain responsible for resolving any delivery or refund issues.
Please contact our support team directly with your order number, and we will personally check the status of your order and confirm the appropriate next steps. We appreciate you reaching out and giving us the opportunity to resolve this properly for you.
Zero customer service replies despite…
Zero customer service replies despite constant requests to cancel order after it didn't arrive for grandson's Christmas present. Finally just arrived a week late and nothing like the pictures. Still no replies just loads of emails telling me they are having a "closing down" sale so buy at reduced prices! NO WAY! Still trying to get a refund/return labels but losing hope. Wish I could give them minus score :-(
31 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for taking the time to share this, and we’re truly sorry for the frustration and disappointment this caused—especially with it being a Christmas gift for your grandson.
We sincerely apologize if your messages were not responded to in time and if the product did not meet your expectations. This is not the experience we want for any customer. Please know that our closing-down emails do not affect our responsibility to handle refunds or returns for existing orders.
We would really like the chance to resolve this for you. Please contact us directly with your order number, and we will personally assist you with the return process and next steps toward a refund.
Thank you for bringing this to our attention—we appreciate your patience and the opportunity to make this right.
My expensive Coat Hooks never arrived
My expensive Coat Hooks never arrived.
It is over a month since purchase and I need a refund but the company do not respond.
Absolutely dreadful.
6 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback, and we’re very sorry to hear about this experience.
We understand how frustrating it is to be waiting this long, especially without the communication you expected. Please accept our sincere apologies. We would like to review your order immediately and resolve this for you with either a refund or appropriate next steps.
Kindly contact us directly with your order number, and our team will personally assist you. Thank you for bringing this to our attention and giving us the opportunity to make this right.
Really terrible company
Really terrible company. The customer service seems to be AI generated responses that are very polite but don’t give any concrete reassurance.
I ordered a heated gilet for a Christmas present on 30th November expecting a delivery winds of 5-7 working days as indicated on the website. When it didn’t arrive in this time frame I wrote to customer support who said this was only an estimate and that the delivery was on its way. It wasn’t dispatched until 16th December and arrived via Yodel on 30th December. The garmet has several loose stitches and inner stuffing poking out in places. When I asked to return and receive a refund they offered me a 20% refund if I keep the item. I said I don’t want it in the condition it is in and request a refund - still waiting for a reply to this request.
30 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback, and we’re very sorry for the delay and the condition of the item you received.
We understand how frustrating this must have been, especially as it was a Christmas gift. Items received with defects are eligible for return and refund, and we regret that this has not yet been completed.
Please contact us directly with your order number, and we will personally finalize the return and refund for you as a priority.
Deserve minus points
Deserve minus points. Nothing like what was advertised and impossible to return. These Chinese traders treat us like idiots. Be vigilant.
18 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your feedback. We’re truly sorry to hear that the product did not meet your expectations and that the return process felt difficult.
This is not the experience we want for our customers, and we take concerns about product representation and returns very seriously. We’d appreciate the opportunity to review your order and assist you with a proper resolution.
Please contact us directly with your order number, and our team will work with you to arrange the appropriate next steps.
DO NOT USE this scam site
DO NOT USE this scam site. Order an item for Christmas promised to be delivered in 2-3 days, was not processed in 15 days and still not with me. When asked for a cancellation and refund, it’s been refused. Stay away.
17 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback, and we’re very sorry for the delay and frustration this has caused.
We understand how upsetting it is when an order does not arrive as expected, especially when it was intended for Christmas. Our delivery timeframes are estimates, and we regret that your order was not processed sooner. Please be assured that we do not refuse refunds without reviewing the individual case.
We’d like the opportunity to look into your order and resolve this properly. Please contact us directly with your order number, and we will personally review your request and confirm the appropriate next steps.
Honestly a scam of a company
Honestly a scam of a company. My order took over the time promised to be delivered and what was delivered was honestly laughable. My 10 year old could have made it. I was offered a 30% refund (thats if I even receive that at this point) and that was all. I wouldn't bother wasting your time ordering from here. Scam!
29 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your experience. We’re very sorry for the delay and that the product did not meet your expectations. This is not the experience we want for our customers.
We’d like the opportunity to review your order and resolve this properly. Please contact us directly with your order number, and we will personally assist you with a full review and the appropriate next steps.
Ordered my wife’s CHRISTMAS PRESENT…
Ordered my wife’s CHRISTMAS PRESENT beginning of December on a 5-8 days delivery it’s now the 29th Christmas is long gone and still no item, I’ve asked for a refund they say not possible so no money and no item. I will never use this fraud company again. Every email reply is generic!
29 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback, and we’re very sorry for the delay and frustration this has caused, especially with it being a Christmas gift.
We understand how upsetting it is not to receive your order on time, and we apologize if our previous responses felt generic. Please know that we take every case seriously and want to resolve this properly.
Kindly contact us directly with your order number, and we will personally review your order and assist you with a refund or the next steps.
Terrible experience with this company
Terrible experience with this company. I ordered on the 29th of November and after multiple emails chasing, my parcel arrived on the 22nd December. The website states their address as Netherlands but the products come from China- I would never have ordered if I had realised! The item was a "heated portable" shawl, on receipt, product looks and feels cheap and only heats up when plugged in. Somewhat defeats the object if you can only use it connected to a power source! On requesting a return, I was informed it would be at my expense (to China) which would cost more than the actual product, or accept a 20% refund. I'm yet to see if the refund transpires but poor service all round and company needs to be more transparent that goods are from China. Avoid at all costs!!
28 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re very sorry for the delays and for the frustration caused by your order. We also apologize if the product did not meet your expectations.
We take concerns about product description, delivery, and returns seriously and want to make this right. Please contact us directly with your order number, and our team will personally review your case and assist you with a proper resolution, including your refund.
YesThe product itself is good
The product itself is good. Shipping time was the problem. Today 12-27-2025. Was hoping to have gotten it by Christmas day.
27 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback, and we’re glad to hear you’re happy with the product itself.
We’re very sorry for the delay in shipping and understand how disappointing it must have been to miss Christmas delivery. Please contact us directly at with your order number, and we’d be happy to review your order and ensure any concerns are addressed.
Awful experience!!
Awful experience!! They have no idea if the product will reach us and when — been expecting it for almost a month and still shown as in transit. Their replies are always vague and limited to “we understand your frustration”. They only care to have the last word in the exchange of emails. They don’t accept cancellations although based on valid reasons and/or issue of timely refunds. The only way to solve this was by contacting and reporting them to my bank.
They replied below to contact them but this what every customer has been doing including myself! Their idea of service is appalling I recommend to choose other companies for the goods you want!
The company provided an image of delivery with the parcel placed in an external mail box half in and half out claiming I received the order. However since the very first minute I have communicated with the courier saying the parcel was not there and that cannot leave parcels like that without notifying for a delivery date and time slot especially when a building is in a high street. I communicated the same to the company. They keep harassing me with emails on 1st January asking me to go out and look for the parcel at the surrounding area!!! Stay away from them as everything is the responsibility of the customer and they assume no accountability!
Hope this review is helpful and I see there are too many customers with the same experience.
27 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your experience, and we’re very sorry for the frustration and uncertainty caused by your order.
We sincerely apologize if our responses felt vague and for any delays in processing your request. This is not the experience we want for our customers, and we take concerns about delivery and refunds very seriously.
Please contact us directly with your order number so we can personally review your case and work toward a proper resolution. We appreciate the opportunity to make this right.
My "fast and free shipping" for a Chess…
My "fast and free shipping" for a Chess set order on 12/7/25 (although we did pay for a 'safe shipping') is still not here (12/26) and the tracking application they employ is practically useless. (It does not indicate WHERE the shipment is, and has made no attempt to even suggest an ETA.
Today, I looked at the Chess set, and Luminqo is doing a Black Friday sale at 50% off. Only problem is their 50% off price is the exact same price they advertised before. In other words........they are deceitful.
26 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your feedback, and we’re very sorry for the delay and confusion with your order.
We understand how frustrating it is when a shipment takes longer than expected and tracking isn’t clear. Please know that we take concerns about delivery and pricing seriously and want to make this right.
Kindly contact us directly with your order number, and our team will personally review your order and assist you with a proper resolution.
False advertising, products nothing like advertised
As with others, I ordered items from this scam company advertised as a stained glass lamp, only to receive a cheap plastic USB lamp completely different from advertised.
Items sold are not as advertised.
25 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback, and we’re very sorry that the product you received did not match the description.
We take concerns about product accuracy and quality very seriously and want to make this right. Please contact us directly with your order number, and our team will personally review your case and assist you with a proper resolution.
I ordered a dog lamp for my sister on…
I ordered a dog lamp for my sister on the 9th December its now 24th absolutely crap company crap tracking don't order from this company I received my order this evening half the size of the photo 35.96 what a joke asked for a refund will j get one watch this space trading standards i think
24 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
We’re sorry to hear about your experience and understand your frustration with the delivery and tracking. Please contact us directly so we can check your order status and resolve this with a suitable solution. Thank you for bringing this to our attention.
Still awaiting delivery after a month
I ordered a month ago and apparently my order hasn't even been dispatched yet. I just asked for a refund after this appalling delay and was told I couldn't have one. Avoid.
1 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
We’re very sorry for the delay and understand your frustration. This is not the experience we want for our customers. Please contact us directly so we can review your order and provide a suitable resolution. Thank you for bringing this to our attention.
Took a month to deliver a door mat
Took a month to deliver a door mat. It's poor quality. I would avoid.
22 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with the delivery time and the quality of the door mat — this is not the standard we aim to provide.
We understand how frustrating a long wait can be, especially when the product doesn’t meet expectations. We’d really appreciate the opportunity to make this right for you. Please reach out to us directly via our store’s contact page or email with your order number, and our support team will be happy to offer a solution.
Your feedback helps us improve, and we hope we can restore your confidence in our store. Thank you again for bringing this to our attention.
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