We ordered an ornament from this site. After 3 weeks we finally were informed it was on its way. Even though we'd attempted to contact customer support via several means with no response. When the it... Toon meer
Luminqo
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Lees wat reviewers zeggen
I was really excited to order from this site, but it appears to be a scam. A contractor told me to buy a light fixture from here. I bought $1000 worth of light fixtures on 2/4/26 and never mailed to m... Toon meer
I ordered a chess set on November 29th, and it was delivered on December 21st. Luminqo tracking is not like USPS, FedEx or UPS because you never know where your order is nor do you receive an estimate... Toon meer
Bedrijf heeft geantwoord
Purchased heated sports gloves which arrived 27/12/25. Daughter used them once on 7/1/26 for football training which involves NO hands just running around kicking a ball. Charging wire snapped off hal... Toon meer
I had ordered a Tiffany dog and when it…
I had ordered a Tiffany dog and when it was delivered it was broken all the pieces this company sent me a new one or sending me a new one with no questions no pictures no problems they are great to work with and they have awesome items you can't go wrong BS Hurley , Spartanburg South Carolina originally from Houston Texas!
23 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you so much for taking the time to share your experience!🌟
We’re truly grateful for your kind words and for giving us the opportunity to make things right. While we’re very sorry that your Tiffany dog arrived damaged, we’re glad we could quickly send a replacement and ensure the process was smooth and hassle-free for you. Your satisfaction means a lot to us, and we believe resolving issues promptly is just as important as delivering beautiful items.
Thank you again for your trust and recommendation. If you ever need assistance in the future or have any questions at all, please don’t hesitate to contact us directly—we’re always here to help. 😊
Scam company
Scam timeline company. Ordered and waited a month. All replies say is ‘it’s with our fulfilment team’ they won’t refund me or deliver my goods.
6 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We sincerely apologize for the delay and the frustration this has caused—this is not the experience we aim to provide.
We’d like to resolve this as quickly as possible. Please contact us directly with your order number so we can immediately review your case. Your concerns are important to us, and we’re committed to making this right.
I am still waiting on a delivery
I am still waiting on a delivery, ordered at 8am on 12th Dec, the website clearly states delivery within (5-7 days) then when you don’t receive your item (like so may others) you try to track your item (which is not easy). It then states it could take 7-9 working days. Time is up tomorrow, but the tracking status says they have only just printed a label. DO NOT WASTE YOUR TIME AND MONEY WITH THIS DISHONEST COMPANY. Gutted I did not read the reviews first. To be honest I think I’d be embarrassed to give this as a Christmas Present now looking at the crappy reviews of their products so will go and purchase something from a reputable company instead whilst I still have the time.
23 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for taking the time to share your experience. We’re truly sorry for the frustration and disappointment caused by the delay and the lack of clear tracking updates—this is not the standard we aim to provide, especially during the holiday period.
We understand how important timely delivery is, particularly for Christmas gifts. We would like the opportunity to review your order immediately and provide a clear resolution.
Please contact us directly with your order number so we can escalate this with our fulfillment team and resolve it for you as quickly as possible. We genuinely appreciate your feedback and are committed to making this right.
Beware and avoid
Beware and avoid. Ever felt like you been scammed though it’s not an actual scam? Although delivery info states 3-5 day delivery and FAQ’s say ‘can take up to 9’. My delivery was still in transit after 21 days. It’s shipped from China does not make that clear. After a few ‘we are sorry etc’ emails they eventually showed the model - no refund without return (I can’t return what I don’t have!) and if I do return I pay postage …. to China. Interesting the returns info is very clear on China as a destination but shipping doesn’t mention it as a point of origin. Anyway, we live and learn but I would strongly advise against doing business with this company.
23 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your experience. We’re genuinely sorry for the long delay, the confusion around delivery timelines, and the frustration this has caused. We understand how upsetting it is to feel misinformed and to wait far longer than expected for an order.
We aim to be transparent and are actively working to improve how we communicate shipping timelines, origins, and tracking updates. Regarding your order, we would like the opportunity to review this personally and provide a fair resolution.
Please contact us directly with your order number so we can escalate this and resolve it properly for you. Your feedback is taken seriously, and we appreciate you bringing this to our attention.
I ordered an air purifier from luminqo
I ordered an air purifier from this company, I've never had any confirmation from them. I'm disgusted with them and the fact that I have fallen for this scam. DO NOT ORDER FROM THIS COMPANY
17 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your concern. We’re very sorry to hear about this experience and understand how upsetting it is not to receive an order confirmation. This is certainly not the experience we want for our customers.
We would like to investigate this immediately, as confirmations are automatically sent once an order is placed. Please contact us directly with your name, email address, and any payment reference so we can locate your order and provide a clear resolution.
We genuinely want to make this right and encourage you to reach out to us directly so we can assist you as quickly as possible.
DO NOT ORDER FROM THIS COMPANY— they…
DO NOT ORDER FROM THIS COMPANY— they are a China-based scam
22 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your feedback. We’re sorry to hear this and understand your concern. We want to clarify that we are a legitimate business and not a scam, though some of our products are shipped from international fulfillment partners, which can affect delivery times.
That said, we take your experience seriously and would like the opportunity to review your order and resolve any issue promptly. Please contact us directly with your order number so we can provide a clear update and alternative solution. We’re committed to addressing concerns fairly and transparently.
DO NOT purchase from this company it’s…
DO NOT purchase from this company it’s based in China and i received a low quality item nothing like its photo . usually i’m more careful . the return policy is useless too
22 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re sorry to hear that the item did not meet your expectations and that your experience with our return process was disappointing. This is not the standard we aim to provide.
We’d appreciate the opportunity to make this right. Please contact our support team directly with your order number so we can review your case and offer an appropriate solution. Thank you for bringing this to our attention.
If I could give zero, they would have zero
Ordered on the 29th and paid for postal insurance, just incase.
Its not the 22nd December and order has still not arrived.
Ive had conversations with the Luminqo and they have told me I cant claim as I need the order to be here to claim, which makes zero sense as then it would be delivered.
Reading between the lines these guys offer a protection insurance but its a scam and doesnt actually exist, so they twist themselves up to say you can't claim.
I will be going through my bank and claiming back that way, using the emails as evidence to prove my case.
DO NOT PURCHASE FROM LUMINQO
29 november 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re very sorry to hear about the delay and the confusion regarding your postal insurance. We understand how frustrating this situation must be.
Please know that we take delivery and insurance concerns seriously and would like to resolve this directly with you. Please contact our support team directly with your order number so we’ll review your case and work with you to find the best solution.
We appreciate your patience and the opportunity to make this right.
Do not purchase anything from Luminqo!
UPDATE -
I have since received this item & it's damaged.
Not only do I want to return the item because I'd already requested a cancellation and for this item not to be reshipped but it's also damaged! Funnily enough, I'm having unhelpful as ever responses to emails, with requests for 'clearer pictures' when you can see easily the damage and this doesn't matter anyway. It is very clear they want to make this as difficult as possible so as not to return/refund the item.
Only 1 star as there's no option for none. Absolutely AWFUL service. Ordered on the 7th November. Received a tracking link 2 days later and checked with them a week later as still hadn't been received. Then they told me it hadn't actually been sent yet. Multiple emails later and when I requested a refund, was told as it was 'moving through the process' I was unable. Anther week passed and when I again chased, I was then told the item was broken and a request had gone back to the warehouse to reship. I stated that as a month after I ordered, I didn't want the item any longer, I've already requested a refund, do not ship. They kept giving the same cut and paste answers and getting no further. 2 days later, I receive a new tracking link and again email to say I do not want the item. I advised that they have broken their contract and to refund immediately. They have now ignored all communication. As of today, still no item and I've raised with the bank. Do not buy anything from them, scam company.
7 november 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your experience. We sincerely apologize for the delays and confusion with your order and understand how frustrating this has been. This is not the level of service we aim to provide.
We would like the opportunity to resolve this directly. Please contact us directly with your order details, and we will review your case immediately to ensure the appropriate resolution.
We appreciate your feedback and the chance to make this right.
Stay well clear of this ‘business’
Stay well clear of this ‘business’. Never dealt with a worse run company. Do not buy from them.
22 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re very sorry to hear about your experience and that we did not meet your expectations. This is not the level of service we aim to provide.
We would appreciate the opportunity to address your concerns directly. Please contact us directly with your order details so we can review your case and work toward a satisfactory resolution.
We value your feedback and the chance to make things right.
I am so cross with myself for not…
I am so cross with myself for not reading the reviews first. I placed an order on 4 December as a birthday present for a friend 17 Dec. I would NEVER have ordered from this company if I’d realised what they were like. Apparently the item is ‘in transit’! Whereabouts is it in the process? Oh please God, not with Evri 😭
19 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re very sorry to hear about the delay with your order and understand how frustrating this must be, especially for a gift.
Please contact us directly with your order details. We’ll track your order immediately and work with you to find the best solution to ensure it reaches you as quickly as possible.
We appreciate you bringing this to our attention and the opportunity to make this right.
Read before ordering
I ordered a Walking pole as a Christmas present on 5 December, I had notification it was dispatched on the 7th December tonight, 19th, the order still hasn’t arrived and when I track the order I still have no idea when it will arrive or if it will. I do wish I had checked Trustpilot before ordering.
5 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re very sorry to hear about the delay with your order and understand how frustrating this must be, especially for a gift.
Please contact us directly with your order details. We’ll investigate the status of your delivery and work with you to find the best solution.
We appreciate you bringing this to our attention and the opportunity to make this right.
I like so many other reviewers am very…
I like so many other reviewers am very frustrated with this company. They send you a tracking number and it never seems to update. Says it shipped 6 days ago but the tracking info is never updated. I am beginning to think I got scammed. It's a good things it was only $35. I am monitoring my form of payment to make sure I don't see any other charges. DONT BUY FROM THIS COMPANY!
19 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re very sorry to hear about the issues with your order and tracking information. We understand how frustrating this situation must be and take concerns like this seriously.
Please contact us directly with your order details. We’ll review your case promptly and work with you to resolve the issue.
We appreciate you bringing this to our attention and the opportunity to make things right.
I am still waiting on my item after…
I am still waiting on my item after waiting for nearly 1 month now. I email them - no response. They just take your money. I am still unsure whether I will receive my item. I really hope they respond to me at a minimum. It is basic courtesy
Luminqo
Order #LQ4688
19 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We sincerely apologize for the delay and the lack of timely communication—this is not the experience we want for our customers.
We would like to resolve this immediately. Please contact us directly with your order number so we can locate your order, provide a clear update, and arrange a solution. Your satisfaction is very important to us, and we’re committed to making this right.
Extremely long delivery times
I ordered a chess set on November 29th, and it was delivered on December 21st. Luminqo tracking is not like USPS, FedEx or UPS because you never know where your order is nor do you receive an estimated delivery date. The order is "in transit" or "moving through the delivery process". Based on this experience I would recommend ordering 6 weeks before you want your item especially if it's a gift for a certain date such as a birthday or Christmas. When the chess set finally arrived it was as described, quite beautiful, and well packed. If you order from Luminqo allow plenty of time for the delivery to arrive.
16 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your experience and feedback. We sincerely apologize for the longer-than-expected delivery time and understand how important it is to receive items promptly, especially for gifts.
We’re glad to hear that your chess set arrived safely and met your expectations. We truly appreciate your patience and recommendation to allow extra time for delivery. If you ever have questions or need assistance tracking your order in the future, please don’t hesitate to contact us directly—we’re always happy to help.
I only gave one star as there is no…
I only gave one star as there is no minus star. Ordered on the 30th November arrived this afternoon. From the size of the box I knew right away it was not what was ordered. Advertised as 30cm by 18cm. The item (a french bulldog light) was only half the size it should have been. It was not what was asked for, and does not even feel like glass. Very very poor service . I will not be using again.
18 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your feedback. We’re very sorry to hear that the item you received did not meet your expectations in size or quality—this is certainly not the experience we want for our customers.
We would like the opportunity to make this right. Please contact us directly with your order number so we can review your purchase and offer a resolution. Your satisfaction is very important to us, and we’re committed to addressing this promptly.
I ordered a SSD external hard drive for…
I ordered a SSD external hard drive for my granddaughter on 5 December there's a tracking number but no activity has been recorded. I've had to order from another supplier to meet christmas. Useless and a waste of money
5 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We sincerely apologize for the delay and the frustration this has caused, especially with Christmas approaching. We understand how disappointing it is when an order doesn’t arrive as expected.
We would like to resolve this immediately. Please contact us directly with your order number so we can investigate the tracking issue and provide a prompt solution. Your satisfaction is very important to us, and we’re committed to making this right.
Avoid at all costs!
This company is really bad, avoid using them at all costs.
I ordered a ceiling light 30cms size and despite several enquiries from me delivery wasn’t happening. After a month of badgering them I have received a light, it bears little resemblance to the one I ordered being much too large for the intended space. There is nothing much I can do except warn other people.
Returning this item would not be easy as the company is based in the Netherlands. Shipping costs for such a large item would be a lot and I don’t think worth the trouble.
17 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for taking the time to share your experience. We’re truly sorry to hear about the delay in delivery and that the light you received did not meet your expectations or fit the intended space. This is certainly not the level of service or accuracy we aim to provide.
We understand how frustrating this situation must have been, especially after multiple follow-ups, and we sincerely apologize for the inconvenience caused. We would really appreciate the opportunity to make this right for you—whether through an exchange for the correct size, a return, or another suitable resolution.
Please contact us directly with your order number, and we will prioritize your case and work toward a fair solution as quickly as possible. Your feedback is important to us and helps us improve our service for all customers.
DO NOT BUY FROM LUMINQO
DO NOT BUY FROM LUMINQO - AVOID... My order took over a month to arrive, was incorrect not the colour I ordered.
Sent photos to show it was incorrect and have been trying to return for 2 weeks but they will not help me. Just keep fobbing me off saying they are waiting to hear from their supplier... they are probably a scam company like LITFAD...
17 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for your feedback. We’re very sorry for the delay, the incorrect color received, and the frustration you’ve experienced while trying to arrange a return. This is not the standard of service we aim to provide.
We understand your concerns and would like the opportunity to resolve this properly. Please contact us directly through our website with your order number and any previous correspondence, and our team will review your case as a priority to arrange a clear solution—whether that’s a return, exchange, or refund.
We appreciate you bringing this to our attention and hope to resolve this for you promptly.
Very Poor - Don't order!
Before you place an order, be aware that they cant offer you a delivery date. I ordered my item on the 11th Dec and by the 16th they still couldn't advise me when I could expect delivery. Neither could they guarantee delivery before Christmas, which is another week!
The updates are misleading in telling you the shipping status has changed, yet still no date.
I would advise against ordering from thee people!
16 december 2025
Review zonder uitnodiging
Antwoord van Luminqo
Thank you for sharing your experience. We’re sorry for the uncertainty around the delivery timeframe and for the frustration caused by the lack of a clear delivery date, especially during the busy pre-Christmas period.
We understand how important accurate updates and realistic expectations are when placing an order. While shipping timelines can vary due to carrier and supplier constraints during peak seasons, we acknowledge that this should have been communicated more clearly. We appreciate this feedback and are working to improve how we provide delivery updates moving forward.
If you’re still awaiting your order or would like us to review your options, please contact us directly through our website with your order number. Our team will be happy to look into your order and work toward a suitable solution.
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