LuxeDecor Reviews 

Antwoord van LuxeDecor

9 okt 2026

Hi Randall,
Thank you for reaching out. I’m sorry for the frustration regarding your order. This is not the experience we want for any of our customers.
I see you placed your order on October 8, 2026, for the Robert Abbey Williamsburg Finnie 1-Light Table Lamp in Modern Brass with Clear Lead Crystal I also see that you applied the SUMMER promotion code, which aligned with the purchase price of your order.
However, we appreciate your business and value you as a customer, so I’ve gone ahead and adjusted your discount to an additional 5%, bringing your total discount to 15%.
If you have any questions in the meantime, please don’t hesitate to reach out through our Contact Us page or call us toll-free at 888-733-3201, Monday through Friday, from 9 a.m. to 5 p.m. CDT.

Antwoord van LuxeDecor

Geüpdatet op 5 okt 2026

Dear Bruno,

Thank you for reaching out and sharing your feedback.

Providing excellent customer service is always our top priority. On September 30, 2026, you placed an order for five Four Hands Barrett Counter Stools, which carried an estimated shipping date (ESD) of 1–7 business days.

As outlined in our Terms and Conditions https://www.luxedecor.com/customer-service/shipping , at the time an order is placed, a confirmation email is sent with the approximate lead time. Please note that shipping times are estimates and may change based on product availability. Once the order is accepted by the manufacturer, we provide an updated estimated ship date if it differs from the original estimate.

On September 30, 2026, we emailed you an updated ESD from the manufacturer, stating: “The manufacturer has provided an updated estimated shipping date of the week of December 1, 2026. Please note this timeframe is subject to change and products may ship earlier than estimated. We will continue to keep you updated.”

Our team will continue to monitor your order and keep you updated throughout the process. As soon as tracking details become available, we will share them with you immediately.

If you have any questions, please don't hesitate to contact us at https://www.luxedecor.com/customer-service/contact or by phone at (888) 733-3201 Monday - Friday: 8:00 AM - 5:00 PM CST.

Thank you again for your patience and understanding. We truly value your business and look forward to ensuring your order arrives as smoothly as possible.

Antwoord van LuxeDecor

5 okt 2026

Dear James,

I’m very sorry for the frustration and disappointment you’ve experienced with your order. Providing exceptional customer service is always our top priority.

After reviewing your order history, I see that you placed your order for the Generation Lighting Albee 2-Light 18-Inch Brushed Nickel Round Flush Mount on September 3, 2026. The order shipped on September 24, 2026, and was delivered on September 29, 2026.

On October 3, 2026, you contacted us regarding concerns with the fixture, including missing bolts to secure the fixture to the electrical box, a missing rubber snubber on one of the tabs that holds the lens in place, missing wire nuts, and significant light leakage around the fixture when illuminated. You also advised that the fixture has already been installed and is currently inaccessible, which has raised concerns regarding the return process.

Our Claims Team promptly reviewed your concerns and reached out to you on October 5, 2026, to assist with your case and work toward an appropriate resolution. We understand your request for a refund and are continuing to review the circumstances surrounding the reported issues with the appropriate team and manufacturer.

For reference, our Terms and Conditions, including our policies regarding damaged or defective merchandise, can be reviewed here: https://www.luxedecor.com/customer-service/returns

Please know that we are continuing to review your case and will be in touch directly as soon as we have a further update.

If you have any questions, please don't hesitate to contact us at https://www.luxedecor.com/customer-service/contact or by phone at (888) 733-3201 Monday - Friday: 8:00 AM - 5:00 PM CST

We sincerely apologize for the inconvenience and frustration this experience has caused. We appreciate your patience and understanding while we work to bring this matter to a resolution.