LuxeDecor Reviews 

Antwoord van LuxeDecor

5 okt 2026

Dear James,

I’m very sorry for the frustration and disappointment you’ve experienced with your order. Providing exceptional customer service is always our top priority.

After reviewing your order history, I see that you placed your order for the Generation Lighting Albee 2-Light 18-Inch Brushed Nickel Round Flush Mount on September 3, 2026. The order shipped on September 24, 2026, and was delivered on September 29, 2026.

On October 3, 2026, you contacted us regarding concerns with the fixture, including missing bolts to secure the fixture to the electrical box, a missing rubber snubber on one of the tabs that holds the lens in place, missing wire nuts, and significant light leakage around the fixture when illuminated. You also advised that the fixture has already been installed and is currently inaccessible, which has raised concerns regarding the return process.

Our Claims Team promptly reviewed your concerns and reached out to you on October 5, 2026, to assist with your case and work toward an appropriate resolution. We understand your request for a refund and are continuing to review the circumstances surrounding the reported issues with the appropriate team and manufacturer.

For reference, our Terms and Conditions, including our policies regarding damaged or defective merchandise, can be reviewed here: https://www.luxedecor.com/customer-service/returns

Please know that we are continuing to review your case and will be in touch directly as soon as we have a further update.

If you have any questions, please don't hesitate to contact us at https://www.luxedecor.com/customer-service/contact or by phone at (888) 733-3201 Monday - Friday: 8:00 AM - 5:00 PM CST

We sincerely apologize for the inconvenience and frustration this experience has caused. We appreciate your patience and understanding while we work to bring this matter to a resolution.

Antwoord van LuxeDecor

1 okt 2026

Hi Barbara,
Thank you for reaching out. I’m very sorry for any frustration you’ve experienced with your order. This is certainly not the experience we want for any of our customers.
On August 23, 2026, you placed an order for the Howard Elliott Edwin Rectangular Wall Mirror in Antique Gold Leaf. When you reached out to us on September 8 for an update, we advised that the item was currently on backorder, with an estimated delivery timeframe of the end of November.
We have continued to follow up with the manufacturer for an update, and unfortunately, the mirror remains on backorder. We have now been provided with an updated estimated delivery timeframe of December.
We completely understand how frustrating it can be to wait longer than anticipated for an item, and we sincerely apologize for the inconvenience. We will continue to monitor your order closely and keep you updated as soon as we receive any additional information regarding availability or shipping.
If you have any questions in the meantime, please don’t hesitate to reach out to us through our Contact Us page, or call us toll-free Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT at 888-733-3201. We’re happy to assist in any way we can.

Antwoord van LuxeDecor

Geüpdatet op 30 sep 2026

Hi Maria,
Thank you for reaching out. We’re sorry for any frustration you have experienced with your order and appreciate you bringing your concerns to our attention.
We take feedback seriously and will be conducting a further review of your order and the concerns you’ve raised regarding the color of the item. Our Customer Service Supervisor will also be reaching out to you directly to discuss your experience and assist with the next steps.
If you have any additional questions or concerns in the meantime, please don’t hesitate to reach out to us. You can reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-733-3201. We appreciate the opportunity to review this further and work toward addressing your concerns.