The customer service with Arjola was amazing. It was however, a challenging and long process until we received our artwork because the vendor was having issues and was not communicating shipping updat... Toon meer
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Website is very well organized and easy to follow. Researched many beautiful items and found just what I was searching for. Will definitely shop here again and share my experience with friends.
Quick easy process, with no stupid message saying something is wrong. And then when starting over adding another item to cart like some sites.
I USED YOUR WEBSITE NUMEROUS TIMES AND IT KEPT REQUIRING ME TO START OVER IF I WENT OUT FOR A BIT, DIDN'T HAVE ANSWERS TO MY QUESTIONS ABOUT WHITE GLOVE SERVICE, WHETHER I HAD TO PAY FOR EACH ITEM.... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!
Contactgegevens
North Michigan Avenue 980, 60611, Chicago, Verenigde Staten
- luxedecor.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivered earlier than expected
Delivered earlier than expected. Matches with my chairs
16 september 2026
Easy after I emailed about the 10%…
Easy after I emailed about the 10% discount I wasn’t receiving with code. No issues after that!
28 september 2026
Great products easy checkout
27 september 2026
My china cabinet is absolutely beautiful
My china cabinet is absolutely beautiful, and I am so glad I made this purchase. It matches my décor perfectly and looks wonderful in my home.
The delivery process went very smoothly. The two delivery professionals who arrived to assemble the cabinet were punctual, courteous, and very professional. They did an excellent job, which made the entire experience stress-free.
I am extremely pleased with the quality of the cabinet, especially considering the price I paid at the time of purchase. My only concern is that I have noticed Lux's pricing has increased significantly since then. I hope they are able to make some of their other furniture pieces more affordable in the future.
Overall, I am very happy with my purchase and would definitely consider buying additional pieces from Lux for my dining room and other areas of my home.
27 november 2025
User friendly
26 september 2026
Antwoord van LuxeDecor
Dear Aaron,
Thank you for sharing your feedback. We completely understand your concern. The review invitation you received is sent to gather feedback about your experience ordering through our website, and we also value hearing about your overall experience once your order has been receive'd. The invitation is not intended to imply that you have received your order yet. We apologize for any confusion or frustration this may have caused, and we truly appreciate your business and look forward to hearing about your experience! If you need anything in the meantime please dont hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-733-3201.
Item description is excellent
Item description is excellent. Delivery options are exceptional.
26 september 2026
Very easy to place order
Very easy to place order. Pricing was made clear on every part. Now just waiting for delivery date confirmation.
26 september 2026
found what i needed and looks very nice
26 september 2026
Misleading Coupon
I signed up for emails and got a coupon that says 10% off any order (coupon code Welcome) and no where does it say restrictions apply. When I tried to use it to buy a Chandelier it says this brand is excluded. I chatted with a sales specialist (Risa) and mentioned this to her but she said she couldnt help. I think your messaging and coupon is very misleading!
26 september 2026
Review zonder uitnodiging
Antwoord van LuxeDecor
Dear RG,
I am sorry to hear about any frustration regarding your order—this is certainly not the experience we want for our customers. I attempted to locate your order using the information provided but was unable to find it. At your earliest convenience, could you please provide your six/ seven-digit order number? This will allow me to assist you more quickly and efficiently. Thank you for your time, and I look forward to resolving this for you.
Great customer service
25 september 2026
Received the assistance that I needed…
Received the assistance that I needed quickly.
25 september 2026
Working with an employee thru the chat…
Working with an employee thru the chat option. Great service, and was able to provide me with an additional discount which was a bonus to the service level I was provided.
25 september 2026
Easy to buy Gave measurements showed…
Easy to buy Gave measurements showed color. Just a real easy purchase. Ty.
23 september 2026
Excellent communication & follow up
Excellent communication occurred back and forth with the chat representative. This led to a positive outcome of my being able to finally order an item that I had attempted to secure from various places with no success since April 2026. I was thankful for all the assistance rendered to help me secure a decorative home accessory item.
24 september 2026
Only online vendor I found who offers color temp options!
This website is the only retailer who offers Bruck fixtures with the option of color temperature! Everywhere else sells only 3000K - THANK YOU FOR UNDERSTANDING THE NUANCES OF LIGHTING AND HOW TO LIST IT ONLINE!! YAY!
24 september 2026
Very easy to order
23 september 2026
The online purchasing was great
The online purchasing was great. I havent received my goods so I am able to comment on shipping and delivery.
22 september 2026
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