Luxe Watches Reviews 

I had an appointment with Luxe Watches @ 26/03/26, to try on a Rolex Deepsea Challenge, where it was my pleasure to be hosted by Charlie.

We exchanged pleasant chat, and talked all things Rolex, as I already have a couple of their superb pieces of engineering.

Charlie is an experienced watch industry guy, and I couldn’t have asked for better.

Although my journey to see and try on the DC ultimately didn’t result in a purchase, that was purely for personal reasons.

This was a very valuable meeting, and I was impressed with the whole Luxe operation, showroom, and the sparkle of their public face.

It all has left an indelible impression, and this will result in my now fully having them in mind for future purchases.

Thanks, Charlie.

Malcolm.

Ollie served me, he was really professional and spoke to me about what he was going to do giving me confidence my watch was in good hands

Picked my watch on Monday Charlie had it Delivered to me in less than 24 hours.

Can’t recommend him enough.

I visited Luxe Watches recently with my friend to collect his new watch. We were both very impressed. Charlie was excellent from start to finish - knowledgable, friendly and genuinely focused on helping rather than pushing a sale. Highly recommend both the store and Charlie if you are looking for great service and expertise.

Quick and efficient service. Always on hand to provide updates and answer any questions along the way. Reasonably priced.

Purchased two watches from these guys, great help on the initial sale, very knowledgable and sourced exactly what I was looking for. After sales just as great. Provided valuations for insurance purposes, very promptly too. Highly recommend

Avoid
They never call back when they say they will. Very unprofessional having to chase them. Plenty other dealers out there.

Very prompt and courteous service. Would recommend

Charlie was recomended to me and was very friendly and professional from start to finish. The team were knowledgeable, helpful and a pleasure to deal with. Everything was very straightforward. A genuinely positive experience — highly recommended.

Excellent service Arif was very helpful and got the exact watch I wanted quicker than expected will definitely recommend and will use again

Visited Luxe watches today and have to say excellent customer service! Charlie was very helpful. Would definitely recommend.

Amazing service and reliability from Oliver and the wider team. Would recommend for valuations or if you are looking to source a specific watch. They know their stuff. Thank you!

Great service again from Oliver at Luxe Watches.

Had an outstanding experience getting my watch appraised for insurance purposes. The process was incredibly straightforward and my request was approved with ease. Kudos to the team!

Amazing service with friendly, honest, and incredibly helpful staff. Charlie went above and beyond helping me choose my first watch and made the whole experience genuinely enjoyable. He was extremely knowledgeable and answered all my questions

Oliver is very helpful and quick to respond to any queries. He promptly provided a written valuation of my watch which was need for my insurers, and this was accepted by them without any problems.

Very responsive team and great part exchange. Responsive team and been very helpful with valuations etc on watches I bought from them

Knowledge is power! Charlie knows his watches and guided me through changing my Submariner for a Deep Sea. He made me do it!

Great service

Luxe watches were fantastic to deal with I would say they’re the best Watch company I’ve dealt with will be definitely back in the future for another timepiece