Was able to get a watch valuation without any cost, got it back super quickly, the whole process was incredibly easy
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Excellent service throughout the whole experience. No request too big. Many visits and trying on watches until i decided what i wanted. Purchase completed quickly and smoothly. Great comms from Charli... Toon meer
The whole team were incredibly helpful from start to finish. Would highly recommend and will use again in the future.
I purchased the Omega Seamaster 007 Commander’s Watch Limited Edition from Luxe Watches. I am extremely pleased with both the watch and the high level of service I received. The wrist-piece is beautif... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.
Contactgegevens
219 Highstreet, Epping, CM16 4BL, Epping, Verenigd Koninkrijk
- 0203 397 1596
- enquiries@luxewatches.co.uk
- luxewatches.co.uk
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Great watch valuation service
Great watch valuation service. Speedy response with certificate. Recommended.
Very professional service
Very professional service, great communication, highly recommend.
I found Luxe Watches online for a Rolex…
I found Luxe Watches online for a Rolex watch valuation. Oliver dealt with my query and provided the valuation certificate promptly and efficiently.
Easy service
Easy to use postal service for my luxury watch.
Super Great Experience
Super Great Experience, Got a watch valuation for my insurance was super simple process and all approved.
Thanks to the team
I dealt with Oliver he was super…
I dealt with Oliver he was super efficient with no complaints at all. They serviced my AP and it was returned in a speedy fashion.
i am also going to be looking for a Patek after Christmas so maybe he can help me there also.
Sean P
Excellent service
I had previously had my watch serviced just over a year ago with this company I recently contacted Luxe Watches as my Rolex was no longer keeping time or date. Oliver arranged for postage and an assessment as I live too far to call into the business. I was delighted to have it returned to me yesterday in perfect working order and at no further cost as it was fixed under warranty. Thank you for the excellent service.
Claire BLASZCZYK
Excellent Service by Charlie.
Charlie stayed well beyond the 6 pm closing time in order to facilitate the watch purchase. He couldn't be more patient and helpful.
Would recommend
Buying a watch from these guys was an easy decision. I bought a watch in March 25’ and then again in Nov 25’. Attention to detail was always there and their process is super professional. Charlie and Arif are good guys. Would recommend.
Great buying experience and exceptional…
Great buying experience and exceptional service offered by Luxe Watches. Previously used Luxe Watches to service my watch (they did a great job done) and now had the pleasure of purchasing a watch from them. Charlie was an absolute pleasure to deal with from start to finish, great communication and speedy responses. Highly recommend and hope to purchase/service more watches in the future
Impeccable service from Charlie and…
Impeccable service from Charlie and Arif in particular! Down to earth and easy to talk to making dealing with luxe watches a joy.
Fast online watch valuation from Oliver…
Fast online watch valuation from Oliver - less than 48 hours from form submission to receiving valuation for insurance purposes. Easy to request - many thanks!
I would avoid this firm at all costs.
I would avoid this firm at all costs. I’ve dealt with Luxe Watches both as a buyer and on consignment, and unfortunately my experience has been extremely disappointing.
I expected a professional and trustworthy relationship. Instead, they have consistently failed to uphold promises, screened and ignored calls, and rarely responded to emails.
I also used their service to consign watches, which proved incredibly difficult. Despite repeated follow-ups and clear agreements, they showed poor communication and lack of accountability. When they failed to sell one of my watches, they couldn’t even be bothered to post it back — despite knowing I live a two-hour drive away.
This is not the level of service expected from a company positioning itself as a luxury retailer. My experience with Luxe Watches has been defined by unreliability, poor communication, and a lack of professionalism. I would strongly recommend others to proceed with caution.
Great buying experience
Great buying experience, would highly recommend dealing with the guys at Luxe Watches
My watch has come back in excellent…
My watch has come back in excellent condition following a full service and polish.
Excellent communication
I noticed a small typo on the watch valuation that Oliver sent to me. This was resolved very quickly with excellent communication throughout. Would recommend this service.
Quick and efficient service with very…
Quick and efficient service with very accurate valuations
Excellent service overall
Excellent service overall.
Arif was very good from start to finish, highly recommend their services. See you soon
Battery and links adjustment
Great dealing with Charlie as always. Helpful and honest every time.
Staff were very helpful and happy to…
Staff were very helpful and happy to answer questions and to send photos of the watch I wanted to purchase.
The item was received promptly and was exactly as described.
I would definitely recommend this company.
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