Mad Paws Reviews 

Mad Paws was introduced to me by a friend, and I’m very glad I tried it. I found Mad Paws to be a professional and reliable company. My experience using the platform has been easy and user‑friendly, and the booking process is simple to follow.
I was looking for a good dog walker because I had an accident and had difficulty walking. Through Mad Paws, I found a trustworthy and dependable carer for my two big dogs, which gave me peace of mind and allowed me to relax knowing they were in good hands.

I feel like madpaws has gone downhill or we've just been unlucky with the last 2 sitters. Our first 2 sitters were amazing, sending regular updates and pics of our cats and leaving the house as they found it (clean and tidy) but the last sitter we had (Chloe) was horrendous! She left the house filthy, sticky stuff all over kitchen benches and couch, opened tins of food with mould in them on the benches, lolly wrappers everywhere, hair all over the bathroom, bits of skin on the bedside tables!! It took us over 2 hours to clean the house when we got home when we'd left it spotless for her, just what you want after a holiday. But more importantly, she never topped up the water for the cats and it was over 40c a couple of days and it was empty when we got home and she didn't change the litter tray. It was very lucky we got home when we did or our cats would likely be dead with no water. And madpaws listened to Chloe's lies and only refunded 1/5 of the money. They did not seem to understand the seriousness of the situation. And I was not allowed to leave her a review. So don't believe that all the sitters only have positive reviews because negative reviews are not allowed. I'm sure a lot of the sitters are good but don't trust a girl called Chloe from Ivanhoe whatever you do!

Angel helped me and was so prompt and easy to talk to

We had to cancel last minute unexpectedly due to a family friend being very ill. It was within the time frame where I would have only got 50% back.
Due to my reason, Mad Paws reached out to my sitter & asked if they would be willing to provide full refund due to circumstances. Mad Paws did not have to do this. I was so appreciative of their customer service & understanding due to my situation.

Instructions were clear, I wasn't confused with too much information.

My questions were answered and very quick

Angel was great in assisting me super quick

As a beginner, I really appreciated the step by step guidance. The whole process felt very intuitive, and the user experience was smooth and easy to follow.

Kyley and her children were very keen to meet our fur baby, he was so excited when he met them. I feel at ease knowing that they are a lovely family and our fur baby will enjoy his stay with them. It has been such an easy process. Thankyou

As a pet sitter - my profile was removed from search results because a - I took a break from pet-sitting, and b - because of a few potential clients who told me that a friend/relative/neighbour would look after their dog instead. I've been trying to get visible again, but they won't tell me how many bookings I need to complete to do this, which is damn difficult when you don't show up in search results. It's appalling.

As a potential client myself looking for a pet sitter - I found most didn't even bother to reply to my request.

The website is also difficult to navigate as both a sitter and a client - it's hard to find bookings and people you've contacted.

For this (poor) service, Mad Paws charges both the sitter (about 20%) and the client.

they have very good ethics. Angel from live chat was very helpful and knowledgeable. She was able to resolve my issue with great expertise

it's rare to find such client service.

Thank you for understanding regarding the change in our circumstances and providing us with refund. It is very much appreciated and good to know that you are running an ethical business.

Excellent service

Angel resolved my inquiry quick and easy. Madpaws is a easy platform to book with and support is always readily available.

Horrible. Paid for a booking in a “no other pets” home. Sitter cancelled first meet and greet before cancellation policy. At meet and greet there was another sick dog there with runny dog poo everywhere possibly contagious. They would not give me a refund.
Customer service was awful.

very happy, thanks Angel for your help!

Fantastic customer support from MJ today! 10/10 for efficiency, friendliness & helping me with my query ASAP! The BEST company & service in Australia! ⭐️⭐️⭐️⭐️⭐️♥️♥️😻😻

Very straight forward, quick and efficient help and clear communication.

Amazing app and service

WARNING! You are NOT covered by INSURANCE if the dog you are looking after BITES YOU! My husband was VICIOUSLY bit on the hand and mad paws did NOTHING about it because they ONLY COVER THEY OFFER IS FOR THE PUBLIC, NOT THE PET SITTERS! Now WE ARE OUT OF POCKET WITH MEDICAL BILLS! DISGUSTING AND NO CUSTOMER SERVICE!!!