Mad Paws Reviews 

MJ is very helpful! He replies promptly, solve my and my client's concern dedicatedly. His assistant indeed gives me a lot of support from the support team!

Customer service was excellent. MJ immediately made me a custom shortened link for use in my social media and had it to me within minutes.

Thank you so much for your attention

It’s a real teamwork! Everything done professionally and super fast
Very satisfied

Madpaws has been very helpful for us over the years as we don't have family nearby that we could leave our pet with when going on leave. Tools such as the checklists were particularly useful. Communication with the Madpaws team has been prompt and effective. Filtering options for finding a sitter could be improved, hence, the 4 stars. Just for info, to close the account (our pet passed away recently) you need to go through Help Centre and the Chat box, very quick process.

Talked to Rodnie and the whole process was very quickly, got my problem fixed and good to go in less than 10 min. I appreciate the prompt help.

The staff in the chat support are very patient, polite and very knowledgeable about the service Mad Paws provide to the sitters. I am very happy with the service.

Every time i've needed support from the Mad Paws team its been met with a timely, professional and thoughtful response, it has made my experience so easeful and I really appreciate the level of care the team bring. Epic service!

Ged understood my problem and kindly rectified the issue.

Ray was lovely and prompt to help with my request. Thank you for your help.

MJ Solved my issue; didnt waste any time addressing my concern

I recently joined Mad Paws and found the customer support to be excellent. All my inquiries were promptly addressed, which made the experience hassle free. As a new member, I appreciate how convenient the app is for me, especially with its fast updates. Overall, highly satisfied with the service provided. ☺️

MJ is amazing in support team! Always helps with figuring out any issues!

great job thank you for your kind help fast service

I had a fantastic experience with the Customer Support especially Rey. Their team were patient, understanding, and provided clear solutions to my problem

Great company to deal with, prompt at sorting out any issues & great dogwalkers!

Terrible company with terrible customer service. Their system sent me an email to confirm a sitter I had selected. When I paid through the email link, the payment went to the wrong sitter. Instead of rectifying the error they blamed me and hid behind T&C’s and kept 50% of the $200+ payment as a cancellation fee. So fee for no service! The error was their system linking the payment to the wrong sitter. The ‘customer service’ staff were terrible and made no effort to rectify the error. All they had to do was move the payment to be held against the correct sitter but instead they charged me and cancelled the sitter I had selected who was one I had used before. I dealt with several chat bot help people that claimed they were real people but if they were human they had no empathy or capacity to problem solve only sent me copies of the T&C’s and said ‘computer says no!’

Amazing customer service from Yzu. I had an issue with my booking which was rectified quickly, and in a very friendly and professional manner.

It has been a great experience since I joined Mad Paws pet services as a sitter.
Support team is always helpful, and my dog care business has quickly grown last 4-5 years.
The booking system is pretty easy to understand for everyone, and quite intuitive.
A very good thing is you don’t need to look for your clients. Mad Paws can look for your clients with their latest AI marketing tools as long as your profile, and calendar are up-to-date.
Highly recommend!