Magrigg Reviews 

Excellent customer service. Can’t fault them. Will definitely shop with them again.

Excellent Customer Service. Do not hesitate in purchasing from this company.
I Ordered and received my purchase within 24 hours!
By the way, Crocs are lovely.
Thankyou.

Purchased a pair of Blundstone boots for the very good price of £69.95. Order was then cancelled by Magrigg citing nil stock. This was clearly nonsense as they were still available on the website. The price also jumped to £169.95 after my purchase. If prices are lusted incorrectly online, companies are legally bound to honour the sale until corrections are made. I am really not impressed with a company that sends out emails informing the customer their order has been cancelled stating no stock when online it is clearly in stock albeit at a much higher price. This is not only morally unethical it is dishonest.
Will never use this company again.
Recieved another email from magrigg telling me the incorrect price was the real reason for the cancellation. Companies should still honour the sale regardless as I have aprocessed order and therefore a contract in effect, it also confirms to me that the first excuse used about nil stock was simply not true and designed to deliberately misleading the customer. This is awful behaviour from a recognised and well known company.

subscribed to receive discount code on new order. not valid. complete waste of time. you will not attract new customers by being underhanded. full stop!

I orderd a Berghaus gilet and it was delivered very quickly by the Royal Mail which is great and not Evri or DPD as the parcel would most definitely have been posted.
Lots of communication, great service, love the gilet and I'd definitely use again.

William was incredibly helpful when I was unable to place an order online.Made a frustrating situation easy. Thank you so much
Amanda

Ordered a Barbour jacket. Cheaper than anywhere else by £50. Came in a couple of days and then used the saved money to buy the liner. All communication with company promptly answered. Will be using again.

Misleading discount for all new customers.
Having signed up as a new customer and joining their mailing list, I ordered a pair of HollandCooper shoes.
Despite trying several times to enter the 10% discount code sent by Griggs, it came up as invalid.
I ordered the full price shoes anyway as they were to be a gift.
On reading the T&C’s i could not see a reason for the decline. I contacted Griggs who informed me that the new customer discount did not apply to all their brands and apologised for the omission in the T&C’s.
Not good business practice.
Must admit though, fastest delivery!

I ordered a jacket on line and paid on my card. After two hours I was contacted to say it wasn’t in stock but on line it was showing “in stock”. They put through a standard refund taking up to 5 working days, thus not enabling to purchase the jacket elsewhere. Disgusting service. Why say it’s in stock when it isn’t…

Excellent price on Barbour jacket, faultless fast delivery. Perfect.

Placed my order - Two days later having received no further update, emails, information, dispatch? nothing. I had to contact them to check what was happening? I received a reply “ I will chase this with the warehouse for you to see what I can find out”

FIVE days later.. no further update? No reply? Still no dispatch? What happened to chasing it up? The only further contact I received? When I again emailed them to complain and cancel my order.

Excuses given? everything from Staff shortages, server outages, can’t locate stock, miscommunication between teams…. absolutely useless.
- Best part is they’d still not managed to dispatched any of my order.

Worst service I’ve received from any company online. Useless people, can’t even do the bare minimum.

- Oh thank you, I should be grateful. Yes you have now provided me with a refund… after I had to contact you again to cancel my order because you can’t complete simple tasks. Well done 👍🏻

Great service great product and great price arrived super quickly very satisfied

This is the second pair of Hunters wellingtons I have bought.Through no fault whatsoever of Griggs, after a year they started to leak . Apparently there have been other complaints about these wellingtons but I find them comfortable and not too heavy for dog walking. Without any hesitation, Griggs offered to replace or refund the faulty pair. I opted for a replacement which came very quickly. Would that more firms could be as helpful and efficient as Griggs.

Bought a pair of Barbour Wellingtons from them, less than two years and they have a seam that has come apart, will not repair them for me or arrange refund or partial refund under the consumer rights act - terrible post sale customer service

Absolutely fantastic customer service. Ordered a Barbour scarf set that unfortunately arrived with a little pull in the hat. Contacted customer services who replaced with no issue. Very helpful and great communication. Speedy delivery. Will definitely use again and 100% recommend. Thanks again!

Absolutely fabulous experience. First time customer at Griggs, I even checked on Trust Pilot before buying. My Joules Dressing Gown was £15 less than the Joules site. I was reassured by the reviews on here, so I went ahead and bought. Item was dispatched the next morning, arrived 2 days later by royal mail. My dressing gown was in perfect condition, correct size and clearly brand new. Would thoroughly recommend.

Ordered barbour ogston wax. The item got dispatched the same day. Got my item 2 days later and it is absolutely beautiful and a fantastic price. I will definitely be ordering more from this company.
Thank you very much

I recently ordered a Coat from Griggs, which arrived very quickly. There was a slight issue regarding the order caused at the warehouse.
I contacted the store by phone, and was helped immediately by a female called 'Tuesday'?
I was later contacted by phone and spoke to another store member, however I didn't ask for her name, and she also was very helpful.
They arranged for the original coat to be collected the next day by Courier, at no cost to myself, and the following day I received the correct one, again at no cost to myself
I was apologised to for the error caused.
The Customer Service was outstanding in rectifying the issue for me.
Thank you so much for all your help!

Excellent service. Ordered a pair of Skechers shoes Thursday lunchtime and they arrived Friday afternoon. First time I have ordered from them. Very pleased and would use this company again.

We only seem to measure a company when the chips are down.
Ordered some wellies which arrived promptly, unfortunately they leaked. They where replaced without question just as promptly.
Great service, well done Griggs.