Magrigg Reviews 

Positive experience
Prompt delivery
Had to swap sizes and all very straightforward.
Would use this company again

Ordered online. Received my items extremely quickly, well packaged. Competitive prices and great choice of items.

Husband ordered a jacket at 3 pm yesterday, arrived by 1 pm today. In excellent condition and at a very competitive price. Will certainly be using again. Thank you.

Really impressed. First time using Griggs and will use again. Ordered two pairs of shoes, one at a great price, they are such a good fit and really happy with them. I returned the other pair and the return process was so easy with doorstep collection and refund within a few days.

Ordered a ussn polo quarter zip 2 days ago , had only just received an email at 10 am - when the item should have been delivered today as I requested 1-2 day shipping - that the original item is no longer in stock . Absolute mess of a store . Instantly refunded my money on the invoice however won’t be receiving that in time for my brother’s birthday to get him another gift. Thanks Griggs ! I just can’t fathom how I wasn’t notified sooner , I had ordered some AirPods at same time from John Lewis - had the exact same thing happen with stock however they had notified me 45 minutes after purchase that the item was no longer available . Rather than a day and a half on day the item was said to be shipped . Honestly appalled , first time using this store - never again !

Fantastic service and delivery. Bought Barbour Bedale jacket, checkout service very efficient and item was delivered within 2 days. Brilliant company will definitely be buying more from them.

Excellent customer service.
I requested for an exchange online, packed it up with returns label and took it to DPD dropoff. A week later no emails or notifications about my exchange, tried to track my parcel via DPD website but couldn't find anything. (I started to worry)
Called up Griggs customer service to explain and the lady I spoke to manage to find that the parcel was dropped off at x date and it was still sitting at the DPD drop off point. She arranged for my exchange request and I received it the next day or two. She told me she would contact DPD about the parcel and I didn't have to do anything.

Firstly, how is the disgusting opinions of Bugaboo allowed to remain on trustpilot. He isn't giving a review just a personal attack. I've reported him hope others do.
Anyway back to my review, ordered a pair of boots, arrived the following day in perfect new condition. Unfortunately the wrong size so a quick phone call to a lovely lady in returns and I had a label to return free of charge. Sent back and within 3 days my new pair arrived. You can't get better service than that. Will continue to use Griggs and recommend to friends and family.

Top service from Griggs when ordering a pair of Skechers "Slip-In" ankle boots for my wife. Ordered on a Monday and delivered the following day, nothing surprising in that you may think except for the fact it was to the Highlands of Scotland!! We are treated as "pariahs" living so far North by a lot of companies who trade online when it comes to delivery, often at extortionate cost if at all, but for griggs to dispatch and deliver in less than 24hrs from 1 end of the UK to the other gets our full praise, we'll be back for sure. Many, many thanks.

Really good customer service when returning an item. Would highly recommend.

Went into the Truro store. girl very rude and very unhelpful. Will not be back.

I feel compelled to write this Review as I am in complete disbelief to see the negative, abusive and quite simply, dreadful comments that some people have left regarding this wonderful Cornish Company who I have been buying from for over 20 years, both online and locally from their Store or Shop in Truro.

They always give the best personal attention, whenever I visit or order from them, which is regularly . Their prices are consistently much cheaper than any other online websites or high street stores and if I do ever need any help with an order or delivery, they give their absolute best to ensure complete customer satisfaction.

I am absolutely shocked at what some people will write in their reviews and I hope that Trustpilot will step up and remove these obvious scammers.

Offensive, untrue and rude reviews should not be permitted and as such Trustpilot should take responsibility for what is published on their website.

Thank you Griggs for being outstanding at what you do, every day, and I am sorry you are subject to these vile claims.

The shop is set out beautifully, welcome not so good. This shop is small, so employee can see very easily anyone who comes in. Just a hello would have been nice, I was the only customer in there, I was looking to buy a new pair of boots but being totally ignored I just left.

Would rate 6 stars if I could. Bought boots £50 less than everywhere else just before midnight on Friday. They were delivered free less than 48 hours later on a Sunday afternoon. Brilliant.. Thank you!

Really impressed
Item I ordered received next day.Unfortunatly it was unsuitable.I failed to enable the Post Office return system.One quick phone call to MA Griggs and it was resolved.Two days later my refund through Paypal was in my account.Can't ask for a better outcome.

Item arrived quickly,however after their sizing guide and advice to go a size lower I did to which they were to small near impossible to return unless you have a printer so had to at my own expense,then recieved an email saying because I had tried them on outside they would not exchange nor refund as cross contamination??Never heard anything like it in my life,i would like to add that one boot had a small stain in the leather which i was prepared to live with.Stay well clear on line anyway and if you do purchase footwear from this company do not step outside in your garden to have a little walk about to check the size and fit !!!!

In today's world I am finding it increasingly difficult to get good service.
Today I was reminded that really great customer service still exists, thanks to the service rep that dealt with me at M A Grigg.

I was looking to buy a barbour jacket and also the hood to go with it.

A phone call was made and within no time at all I'm speaking to an actual person, sorry, an actual person that actually cares about providing good service.

They were able to make an adjustment to their system to allow me to have visibility of and purchase the hood from their online store.

They also advised me on a discount for signing up to them.

Knowledgeable, efficient, great price, fantastic responsive service. Just the perfect shopping experience.

I will be recommending and returning to them for future purchases.

Huge congratulations to them for leading the way in what is missing in today's online world. 11 out of 10!

Thank you!!! Alex

That's how to do it. From selecting the wellies, paying, next day delivery, the online experience couldn't have gone any smoother. Clear and reassuring notifications every step of the way. Wellies arrived safely and securely within 24 hours via the excellent DPD, all the way from Saint Austell to Wolverhampton. Would love to visit the store one day and see how it's all done.
Order #4091200877142.

First time I've ordered from MAGriggs. Bought a pair of Barbour Wellingtons , they arrived next day ~ Fantastic, and they were perfect , also the price was very reasonable . I will definitely be looking to buy from them again . THANKS !!!

I bought some Birkenstock Boston Clogs from M A Grigg yesterday, this is the first time I have used the company - the clogs were cheaper than on other sites. They arrived this afternoon, and they are perfect. Thank you for such a quick service.