Magrigg Reviews 

Really quick delivery, no issues with the ordering process and love my new shoes!

Ordered a gillet for my 88 year old dad. Unfortunately didn’t fit him well so needed to return, however my dad had a series of falls and we both omitted to return item. I eventually got a chance to send back and was a little bit outside the return window. I included an apology message, however, today my dad got an email saying they could not accept his return and were returning item to him? I understand return policies etc but had hoped in the circumstances they would show some sympathy/make an exception.

Update Tuesday 16th April 10.32am - I emailed you directly with the information
requested, but not received an acknowledgment or update. Also, dad received the gilet back on Saturday. Dad had x-ray on Sunday and he has fractured L1 in his back, so can provide a report if needed to prove why he couldn’t get out to return parcel.

Ordered a pair of hunter wellies yesterday they arrived today , perfect experience great communication price was fab . Had never heard of the company before but would highly recommend thank you

Recently bought a Barbour Jacket via the company website -was already a great price, but still got a further 10% new customer discount and free express delivery. Ordered on a Saturday afternoon, arrived Sunday morning. Cornwall to Kent in under 24 hours - now that's what I call service!

From ordering (online)to delivery was exceptional, approximately 36 hours.
The Barbour wellies are excellent quality and great value for money.
Would highly recommend MA GRIGGS.
Thank you.

Ordered a Barbour Ashby jacket at 4pm yesterday and it arrived today in perfect condition at 3pm. That’s seriously good service in my book. The price was excellent too and I received a 10% discount as it was my first order. Thank you Griggs!

Website promises 10% off your first order but this is a complete lie. I signed up and no 10% off code got sent to me nor was it applied to my purchase. I tried the same thing with another email address and still no code. Seems they say this to get you to sign up/buy from them but its a scam that doesn't happen. Avoid. Untrustworthy company who waste people's time.

Excellent! Ordered a new Barbour wax jacket, the order was processed very quickly and was delivered by the courier the next day. No faults and packaged brilliantly. Definitely recommend M A Griggs and will be ordering from them again.

Fantastic experience. I ordered 2 pairs of Tretorn ankle wellies as I wasn’t sure on sizing. They arrived very quickly and the return of 1 pair was prompt as was the refund. Wouldn’t hesitate to use them again

Ordered a Barbour coat and arrived next day very impressed with service 5* rating!

Do not pay for gift wrap!!! I was expecting a nice gift wrapped item, professional gift wrapping. What I received looked like a child had wrapped it in some awful spotty paper. I could have done a far better job myself! The item I purchased was Barbour so I was expecting their standard of gift wrapping. Do not waste your money!

Said that they offered 10% off your order with your first purchase and that your sign up code would be emailed to you when you subscribe to their newsletter, none of the sign up emails include the code.

They offer a free delivery option for orders over £50 but this was cheaper so expected to pay delivery. But the item page said free delivery for this item (no mention of the £50) so I was surprised when charged for delivery. Took the hit and placed the order anyway. Paid for the item and received the invoice and money deducted from my account. Surprised the following day to receive an email cancelling the order claiming a misprice. Even though they had taken the money and a contract had been formed. Not impressed with their offhand manner in dealing with what was in fact their mistake.

Edit So your website had not one but two errors on the same product. It sounds like you need a new website team. Also no mention of the fact that you arbitrarily cancelled the order after payment was taken. So a contract had been formed. Also your vast difference was approx £15. Not exactly vast.

Ordered a Barbour Corbridge Wax jacket in Large, I am normally a medium, this was too small for me so I sent it back and asked for the next size up. I was then charged a delivery fee and told that the jacket was now out of stock after checking the website which said it was in stock but the price was now higher and it was confirmed to me by email the jacket was in stock but I would now have to pay the higher price. Would not recommend this company for returns

Order - 4110500771253

I ordered a number of Barbour Jackets as the sizing was a little big. I had an issue with returning the first item, Sharon went over and above to help me get the right sized jacket.
Sharon really is fantastic! What could have ended up in a complaint, she resolved very quickly and nothing was too much trouble.
I am very grateful.

0 stars, ordered grub boots online with next day delivery, next day I get a card from royal mail stating there is a fee to pay £5 as incorrect fee paid. Griggs completely deny this even after me sending a copy of the card and offered no viable solution they have completely failed to deliver the item I have paid for. Only expecting 1 item from royal mail the item from griggs. They are a disgrace if you want to receive the item you are paying for go elsewhere, Response to the lies from griggs they are lying they have not a and will not refund the surcharge I have had to pay ignore their responce to this review it's a lie they are scum

Ordered some mens Barbour socks for my husbands xmas present from this company but when they arrived they had sent pink womens socks instead!. I emailed their customer service and never heard a word. I used their contact option in the return request to tell them they had sent the wrong item and never heard a word. I included a handwritten note in the return regarding their error and never heard a word! Then to top it all off, they deducted £4.50 from my return amount, despite my requests not to be charged the £3.50 return fee because of their error. Not sure what the extra £1 is charged for on top of the return fee!! DO NOT BUY from this company, it’s appalling!!!

Yesterday evening (9th Jan) I wrote a review regarding my experience with a purchase I made from MA Grigg.

My review was a negative response to an issue I had after a refund was declined, due to missing tags and damage to the item (not by me).

This morning (10th Jan) I received a call from Sharron at MA Grigg. Having been in a manufacturing, quality and sales driven environments for most of my working life, it was an absolute pleasure to receive a personal call (and not another email) from someone who was prepared to “pick up a phone” and professionally discuss the situation, and how we could resolve it.

Whilst MA Grigg kindly agreed to a refund, I was more impressed that they had read my review, it had been discussed between departments, and action had been taken.

It’s amazing how such simple actions and positive verbal communications can change opinions and perceptions.

An excellent example of customer care and actually “talking to the customer”. Well done to Sharron and the team.

I bought a pair of Hunter wellies from Griggs. They arrived quickly, in perfect condition, a good price and with all packaging being recyclable. We’ve bought a number of items over the years from Griggs and always a happy customer (the breakfast on site is amazing as well).

I bought a Lemieux coat in the Christmas sale. It arrived promptly but there was a problem with the coat. I immediately contacted Griggs. They responded very quickly and went to great lengths to get me sorted. I was delighted with their customer service.