Magrigg Reviews 

Excellent service. Ordered a pair of Skechers shoes Thursday lunchtime and they arrived Friday afternoon. First time I have ordered from them. Very pleased and would use this company again.

We only seem to measure a company when the chips are down.
Ordered some wellies which arrived promptly, unfortunately they leaked. They where replaced without question just as promptly.
Great service, well done Griggs.

Ordered wooden garden planter half barrel
Received email few days later saying despatched by DPD arrived two days later. It was very well packed and in good condition.
Delighted with product and service

Best price I could find for the boots across all the usual outdoor retail sites, ordered 9AM - arrived next day with free postage. Great service.

Poor. Rude. Aggressive. Liars. Weak. Dumb.

Fantastic service from MA Griggs. I recently bought and returned a Berghaus jacket to MA Griggs. The item arrived the day after I ordered it despite me ordering it late afternoon. Delivery was fantastic. Unfortunately I didn’t like the jacket but the returns process and the communication throughout was fantastic. And they made my refund almost immediately. I would definitely buy from them again.

Credit where its due I have to give a full 5 stars. A small issue with an item I ordered was quickly rectified by customer service. Friendly and super helpful. I have ordered from Griggs in the past amd shall continue to do so in the future. Items always quickly shipped with tracked service and goods at extremely competitive prices. Whats not to love🩵

The gentleman who has served me in the yard when I pick up my animal feed and hay etc is very helpful, nothing to much trouble his name is Tom.
Tom is a credit to company

Excellent service! Bought some Hunter wellies that were dispatched same day and sent 48hr guaranteed. Would recommend.

Ordered a Barbour jumper yesterday at 16.00 and it arrived at 11.30am this morning. Excellent service.

Positive customer service following a returns that MA Griggs helpfully adjusted for me following a discussion.

Very quick delivery and product is great.

The last four trips were disastrous, no staff to ask questions, when you do walk round and spot one they are at best snippy as if they are doing you the favour. I requested to see a tile that I saw the week prior not there I was told to ring on Monday. On the Monday over the phone I requested the salesman who knew we wanted to see the tile to make them available. We arrived & it was like watching idiots, he had done nothing didn't know where the tiles were & never returned our request to know he had found them, why bother?

Fast delivery. Outstanding customer service - i had a sizing issue that got resolved without hassle.

I have been after this Barbour Trench coat for some time but unable to locate my size. By chance I found MA Griggs and the price was considerably less than the big stores. Ordering was very easy and free delivery which is a bonus these days. The coat arrived within 48 hours tracked by Royal Mail. Packaging was exceptional. Well done you have restored my faith in online ordering. Thank you

Christmas gift item bought online. When recipient opened on Christmas day the item still had the security tag attached making the item unusable. Contacted the store who advised the item would need to be returned to the store. Really disappointed that I now have the inconvenience of having to collect item from recipient, organise to return and wait for a replacement to be sent. I have requested a full refund as it is too much of a faff on to expect the recipient of the gift to wait for this process to be undertaken. Replacement item will be purchased else where. Customer service while apologetic, extremely underwhelming. Would certainly not recommend.
Edited to add- the opportunity to resolve the situation should have taken place when I rang to advise of the security tag been left on the gift. While I'm aware that errors happen it is how they are resolved that shows the quality of a company. Anyway item had been posted back (as suspected a total inconvenience and unnecessarily time wasted) and same item purchased from a different company for delivery today.

Ordered previously from an online company who let me down terribly. After three weeks admitted parcel lost. Ordered again from Griggs and delivered next day . Product service cost all exceptional . Think twice before ordering from online companies who only pass your order on and choose ones like Griggs who actually have the stock and can deliver promptly

Absolutely awful,we ordered timber posts for delivery,2 posts at 100mm x 100mm x 3000mm long,we had a wrong size post delivered,I called to explain this and was told it was an error and it would be sorted and our correct delivery would be out today ( which was Friday) nothing turned up,I emailed Magrigg and was ignored.On Monday,we had another post delivered,again wrong size completely and no use to us,so,we have paid for something that is no use to us,emails are being ignored by “ customer service” I cannot get my money back,cannot get a response from Magriggs either,so am not really very happy at all, obviously we would never even think of using this company again. I wish we had read the reviews in here before ordering,then I would not of bothered.We have a job to complete,and now cannot,because Magrigg cannot or will not delivery what you have ordered,and paid for ! ! You have been warned,use this company at your risk.

Ordered from these guys a few times. Pricing is excellent, a Jumper was about £25 cheaper than John Lewis. Item arrived in a few days fully tracked and free delivery. Spot on.

Excellent experience with this company. Bought boots which looked a different colour from website.spoke to the lovely lady at customer service, couldn't be more helpful. Easy returns and quick refund.

I've purchased boots from this company before which was all fine, but I recently ordered a bowl and it was used/full of scratches (most likely an ex-display). Currently speaking to them about returning for a refund, hopefully it goes well. Would avoid in future.