Magrigg Reviews 

Terrible customer service, refused to refund on an unopened present. Email sent back to me was rude and they didn’t seem to want to help.
Will not be using these again.

I purchased a Barbour Stavia jacket from Magrigg.co.uk and am really impressed with this store. This is the first time that I have used this company and would not hesitate to use them again. Brilliant price, really fast delivery and great updates about the delivery. 10/10.

Never had confirmation emails, had to chase them, them after 3 weeks they refunded me but it was already dipatched then told me some error happened, pak of lies through phone calls too.

I ordered a Barbour jacket last year which developed a fault. The whole returns process was fast and efficient and a replacement was sent quickly. Emails are answered quickly. More importantly however, when I phone them, someone answers almost straight away. So rare these days. I think Barbour should also be commended for making the returns process painless.

I will definitely be shopping with MA GRIGG again and would recommend them to others.

Had tried on a pair of Berghaus men’s trousers I liked in Tiso but at £85 a bit expensive

Searched them online when at home and found them for £40 here. Ordered and received 2 days later

Superb service and will definitely use this company again

I ordered size 6 Berghaus Women’s Hillwalker II GORE-TEX® Leather Walking Boots in grey. They arrived the next day but felt a bit tight. Ordered 6.5 to compare - arrived in 2 days and are perfect. Have just received refund for first pair less £3.50 as per refund policy. I won’t hesitate to use MAGrigg Ltd again.

I was nervous about placing an order as the jacket from Griggs was such a wonderful low price.
After some time I decided to take the plunge and I am so pleased that I did.
From placing an order to receiving the jacket ( in less than 24 hours) has been a very positive experience.
I shall definitely be placing more orders.
Thank you.
Best Regards
Gary

First time I have used this company, thought I would take a punt and try them out, as they had the exact pair of trainers my wife wanted for her Birthday on offer, in her size too, I ordered them Saturday morning and they were delivered for free by Sunday lunchtime!! Now that’s what I call service, absolutely amazing!! Will certainly use them again, thank you!

1st time I have ordered from this company, and I will definitely be ordering again. Ordered my sketches Friday evening, got free express delivery and they was delivered Sunday afternoon. One very happy customer 😀 😊

Made a simple order for 3 fence posts,after a near fortnight wait on delivery my delivery man told me they received 2 posts so I have naturally asked where my third post is!I have been told its sent out but I did pay for the STATED 48hour tracked delivery as I'm a post down and into my third week of waiting I'm afraid this is not a professional set up and if your a tradesman or someone looking to order for onetime materials then I'd look elsewhere.😡

I ordered Bug Clear Ultra from MA Grigg on 17th April 2023. After receiving initial automated messages from the courier a few days after my purchase, advising that they were waiting for my parcel, I received no further updates. I tried contacting MA Grigg via numerous channels, and received an email from Harvey on 1st May 2023, advising that "I will have this looked into and re sent for you as no further scans have occurred after shipment." Replacement arrived 10th May. Thanks to Harvey and team.

I didn’t know this company before and found them while searching on google for Barbour jackets. Honestly, I had an outstanding experience. Ordered the jacket on Wednesday night and received Friday morning. The price was the cheapest I could find.

Whish I looked at trust pilot before placing an order. 29% (nearly 1 in 3) rated this company as 1 star. There's a high probability that you may have a bad purchase experience and unfortunately I was one of them. I ordered a 1.8x1.05 arched fence panel. No communication until I chased a week later only to be told no availability and they refunded me. Surprisingly the item is still for sale on their website. Good luck if you decide to purchase from them.

Excellent store, best prices on Helly Hansen and fast delivery by a quality courier.

I ordered a Barbour zip in body warmer for my boyfriend to go with his new wax jacket. The next day on a Sunday I got an email to say there has been an error and they don’t have the item in stock. This is false advertising items they don’t even have.
Although a refund has been authorised this should not happen and we will not be using them again and certainly do not recommend and judging by others reviews this appears to be a regular occurrence.

UPDATE:
I emailed Sharon as requested below and she was fantastic she looked into the order and offered a discounted rate when she put the next order in with the supplier. Unfortunately the Barbour body warmers are not available for them to purchase for around five months but Sharon did everything she could to help us which we are grateful for and even offered another item from their website at a discounted rate which we declined the offer as the body warmer was the only item needed.
In view of Sharon’s help I have changed from one star to three stars as I think this is fair. Thank you so much Sharon for all you tried to do with our order.

Order placed Sunday evening 26/02, boots arrived Tuesday 28/02. Brilliant service, will definitely use this company again 👍

After I experienced a problem with my order after it arrived, they were very quick to respond and resolve my issue. Very happy with the customer service and will be purchasing from again in the future.

I can only heap praise on them. Ordered a weatherbeta dog coat on 9th Feb. It arrived very well packed on 11th Feb (today). I chose the cheapie delivery option too. I expected delivery next week sometime.
I will definitely be buying from again. Many thanks to all concerned.

Ordered a Berghaus coat this morning which was advertised on their site. Paid and acknowledged. I
have just received an email saying they made a mistake and said that they would refund my payment.
Why couldn’t they have at least tried to source another first. Very disappointed as a new customer.
Please delete my details from your records once refund has been paid.
Still awaiting refund.

I ordered my Barbour jacket and received it the following day. This is the first time that I’ve ordered from this company and I would certainly use them again - excellent customer service.