Although it's ten miles from my home, I've always liked the ladies' clothing department of this shop but was SO dismayed to find it looking almost empty on my last visit. I was puzzled to find a jacke... Toon meer
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Ordered a product from this company and was then told it wasn’t in stock and they could send me a completely different one, and that this was a one time error of stock misjudgement and wouldn’t happen... Toon meer
Bedrijf heeft geantwoord
Absolutely fabulous experience. First time customer at Griggs, I even checked on Trust Pilot before buying. My Joules Dressing Gown was £15 less than the Joules site. I was reassured by the reviews on... Toon meer
Bedrijf heeft geantwoord
Ordered previously from an online company who let me down terribly. After three weeks admitted parcel lost. Ordered again from Griggs and delivered next day . Product service cost all exceptional . Th... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
497 reviews
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Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Exceptional fast delivery
Ordered online on Friday night. Arrived Sunday morning.
Exceptional service, competitive price.
Totally brilliant
27 januari 2023
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Hannah
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear you are happy with the service we provided & our competitive prices. We look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
Professional service
I had a fault with my Barber wellies. I contacted Griggs they replied immediately sent me a postage label and within a week I have received a replacement. Excellent service. Thank you. Lynda Oconnor
25 januari 2023
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Lynda Oconnor
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon
Excellent Transaction
Ordered a Dubarry coat which was half the RRP. Coat arrived today and was delivered by 4pm the day after I ordered it. Top service and great product. I am really pleased with everything about this transaction. I would definitely use this company again.
17 januari 2023
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Peter Ketteringham
Thank you for taking the time to leave us a 5* review
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
I’d read the reviews and was reluctant…
I’d read the reviews and was reluctant at first to go with this company but I’m glad I did 😃 I phoned first to enquire if item was actually in stock and the lady I spoke to was very helpful and professional with her service. I am delighted to receive my delivery within 4 days of ordering. Thank you
14 januari 2023
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Angela Diamond
Thank you for taking the time to leave us a 5* review.
We really do appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Excellent service
Had been looking for a certain coat, eventually found my size at griggs online. Ordered on 29th Dec at 19:25, order arrived this morning 31st Dec at 9:30am, excellent service and also the best price I could find online. Will definitely use again.
29 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Mark Nixon
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
I ordered a Barbour Laire saddle bag…
I ordered a Barbour Laire saddle bag Dark brown for my wife
It arrived on Saturday 31st December 2022
The bag I received was light brown not the dark brown that I ordered when I rang they now tell me that they are now sold out
This is the first time and the last time I use this company 😠
31 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Raymond Gowdy.
Thank you for taking the time to leave us a 1* review.
I am sorry to hear that you received the incorrect product from us, it is never our intention to frustrate any of our customers in this way. We do however have more on order & I will gladly put one aside for you when the delivery arrives, my only issue is as of this time, I do not have a scheduled delivery date. Please come back to me on the email address provided if this is a consideration for you.
sharon@magrigg.co.uk
Kindest Regards
Sharon.
sharon@magrigg.co.uk
Excellent customer service
Purchased Barbour goods from Griggs as they were cheaper and because I prefer to buy locally and from smaller businesses where i can. Great service and smooth transactions. Package delayed by 1 day due to DPD but got update from Griggs. Highly recommend this company.
30 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Marian Stacey
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Brilliant product
Brilliant product, purchased a new Jack wolfskin coat and Berghaus walking boots. Best prices on the market and great service. Package delayed by 1 day due to DPD but got update from MA Grigg Highly recommend this company and will use again.
30 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Evening Ginnette Stevens
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Terrible company
Terrible company. Ruined Christmas for one relative! Ordered a pair of shoes from these jokers on 12th December. Complete no show after contacting them and being assured they would arrive in time for Christmas. Avoid at all costs.
12 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Mark Jeffreys
Thank you for taking the time to leave us a 1* review.
I am so sorry to hear you have not received your delivery, it is never our intention for any of our customers to be left disappointed. Looking at your order & the tracking, I can see that it was picked, packed & shipped using our express service, & left us on the following day after ordering. The information we are provided by our chosen courier is that all orders will be delivered before Christmas, it is however extremely frustrating when this does not happen, not only for our customers, but us as a company too.
Kindest Regards
Sharon.
Travelling welliesI ordered a pair of Hunter wellies for…
I ordered a pair of Hunter wellies for my Daughter's Christmas present. They were dispatched immediately but the courier failed to deliver. I emailed and after they had looked at the tracking another pair was sent which arrived two days later! Amazing customer service. Will definitely use this company again.
20 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Linda Brown
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Currently battling with this company…
Currently battling with this company over returning some boots.
When we ordered, there was a choice of Dark Tan, Teak, and Choco. Those were the ONLY choices. My husband liked the Teak so that’s what we selected. Very easy order, prompt delivery but the boots were Cedar???? Hubby spoke to them, they insisted we’d chosen Cedar. So he said fine, can you order me some more over the phone now, in Teak - salesperson said sure, he chose Teak - lo and behold, the order goes through as Cedar. The salesperson apologised and said there is obviously a discrepancy with the colour codes but we could happily return for a refund (apparently no Teak in stock in the size we needed).
However, we have to pay to send them back. I emailed and said we shouldn’t be paying because the wrong colour was sent. You can guess what the emails from Griggs said - you ordered Cedar! Aaaggghhh. So emailed back to say no we didn’t, there is a problem with the colour coding, we’ve already spoken to your colleague etc etc….nope, they carry on insisting we ordered Cedar.
I tried to calmly explain that Cedar wasn’t even an option, so how could we have selected it???? I even sent 3 screenshots of the colour options on their website, non of which are Cedar I might add, and they came back with - that’s because Cedar is out of stock now. Omg. This is becoming like a scene from Fawlty Towers!!!! The arrogance from ‘Kim’ and ‘Sarah’ in the online team, inferring that there cannot possibly be a fault with their system. We must be plebs who do not know the difference between the words Teak & Cedar. I have literally never come across a customer service team like it.
I’ve had a response “You did in fact order the Cedar”. THERE WAS NO CEDAR OPTION!!!!!!!!
19 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Linda
Thank you for taking the time to leave us a 1* review.
I am so sorry to hear that you feel you received the incorrect item. I have looked into your order, checked the product codes correspond with what is on our website, to what is on the actual product & unfortunately you did in fact order the Farsley in the cedar. The reason they are not available for you to see now is because the product is out of stock & is automatically disabled on the website, so we are unable to sell any more. I would be more than happy to exchange them for the teak for you & you certainly will not be charged for your return.
Please come back to me at your earliest convenience & I will do my very best to help. Sharon@magrigg.co.uk
Kindest Regard.
Sharon.
Terrible unprofessional service
I ordered an outdoor fire pit as a Christmas present at the end of November. I did not receive the item for two weeks therefore I contacted M A Grigg who proceeded to tell me that they were unable to get the product. The email was so unprofessional with exclamation marks everywhere, no apology, a very dismissive light hearted way of letting me down. They stated I would receive a refund which I still have not received. This was a week ago. Incredibly disappointed with this company.
19 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Sue
Thank you for taking the time to leave us a 1* review.
I am so sorry read about your disappointing shopping experience, while ordering from us. I have spoken with the relevant department this morning & have been informed that although we were out of stock of the item ourselves, they did in fact try to source another for you. I am terribly sorry that we were unable to provide you with the product you ordered, it is never our intention to let any of our customers down.
Kindest Regards
Sharon.
Great company and great service
Great company and great service. Amanda and Deborah went above and beyond to help me and the items I purchased all arrived promptly and as described. Great company, great service, great prices. Thank you.
19 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon
Thank you for taking the time to leave us a 5* review.
I will make sure I pass on your very kind comments to Amanda & Deborah, its always so lovely when individuals in our team are recognised for their hard work by our customers.
Kindest Regards
Sharon.
Very poor company
Selling items they don’t stock and don’t inform you until you contact them. Waited 6 days for a dispatch which didn’t come and was then told they had no stock. Useless company
16 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Antony Mcdonagh
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your very poor shopping experience with us, this is not at all what we want any of our customers. As a team we work hard to try & make sure things like this do not occur, but unfortunately there are times where we fail.
If I am able to help with anything else, please do not hesitate to get in touch.
Kindest Regards
Sharon.
Good experience
I had never heard of this website before but they had a good price for some wellies I wanted. I ordered multiple sizes, returned an item and the refund was processed in good time. They do change for returns however. Otherwise great service and I would use them again.
15 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Ben A
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Don’t advertise what you don’t stock
Ordered some Barbour wool gloves, clearly stated as available, received an email several days later saying the item is not in stock.
13 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Chris Grange
Thank you for taking the time to leave us a 1* review.
I am so sorry to read about your disappointing shopping experience with us, it is never our intention for any of our customers to be let down.
Looking at your order & the item you wanted to purchase, this particular product proved to be very popular for us & unfortunately we did not have stock to cover the amount of orders that came in. Once again I am sorry for the disappointment this has caused.
Kindest Regards
Sharon.
Fabulous! Fabulous! Fabulous!
Beautiful quality item received on time, perfectly packaged and superb price. Many many thanks. Absolutely fabulous.
8 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Moya M
Thank you for taking the time to leave us a 5* review
Your comment's are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Cancelled an order placed last…
Cancelled an order placed last Wednesday today on Monday. Just processed a refund. Do not use.
7 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Michael
Thank you for taking the time to leave us a 1* review.
I am so sorry to read about the problem surrounding your order, unfortunately without a surname or an order number I am unable to look into this any further at this time. I would however be more than happy to do so for you. My contact details are, Sharon@magrigg.co.uk.
Kindest Regards
Sharon.
Excellent Service
Excellent Service. Keen pricing and speedy delivery thanks to DPD who are the best courier in the UK. I’ll be using them again as the kids grow for the family’s boots! Thank you.
10 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Anthony
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Such a good experience
Bought a pair of boots there. They listed it half price compares to the official brand website.. I was a bit concerned but couldn’t miss this opportunity ! And I am so happy I gave it a go! Not only I paid half price but the service was excellent! I ordered and the next day it was shipped in a free priority shipping and received the day after that. Amazing pair of shoes! I recommend Maggrig!
8 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Liliane Hoang
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
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