Ordered a product from this company and was then told it wasn’t in stock and they could send me a completely different one, and that this was a one time error of stock misjudgement and wouldn’t happen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Although it's ten miles from my home, I've always liked the ladies' clothing department of this shop but was SO dismayed to find it looking almost empty on my last visit. I was puzzled to find a jacke... Toon meer
Absolutely fabulous experience. First time customer at Griggs, I even checked on Trust Pilot before buying. My Joules Dressing Gown was £15 less than the Joules site. I was reassured by the reviews on... Toon meer
Bedrijf heeft geantwoord
Ordered previously from an online company who let me down terribly. After three weeks admitted parcel lost. Ordered again from Griggs and delivered next day . Product service cost all exceptional . Th... Toon meer
Bedrijf heeft geantwoord
3,8
Goed
498 reviews
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Heeft 57% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Such a good experience
Bought a pair of boots there. They listed it half price compares to the official brand website.. I was a bit concerned but couldn’t miss this opportunity ! And I am so happy I gave it a go! Not only I paid half price but the service was excellent! I ordered and the next day it was shipped in a free priority shipping and received the day after that. Amazing pair of shoes! I recommend Maggrig!
8 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Liliane Hoang
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
I will not be using these guys again!
I will not be using these guys again. I placed an order for an item, everything went through ok and I got my email confirmation. I then received an email a few days later saying that they had made a mistake, couldn’t fulfil the order and they were just processing a refund. I had waited for this order to go through so I could place an order for a matching item (which I received without an issue). I have now had to buy the same item I originally ordered at double the price so I had a matching set. Terrible service.
30 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Scott Williams
Thank you for taking the time to leave us a 1* review.
I am really sorry to hear how disappointed you are with our service, as a team we work hard to make sure that all orders are processed & dispatched as promised but unfortunately there are times where we do fail to do so, I would however like to reassure you that this is never our intention.
Kindest Regards
Sharon.
Quality Experience & Trusted
Pay no attention to these folks complaining about poor service and wrong items delivered. Even the giants of e-commerce make mistakes. And some people expect the world cos they’re spoilt.
I’ve had a great experience with magrigg and smaller organisations like these should be supported and treated with the respect they deserve.
I ordered on Friday, delivered on Sunday, at no extra cost! (London, UK). Maybe because my fixed abode is easy to find. My Hunter boots are genuine and in mint condition. Will certainly be buying again from this smaller business.
4 december 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning DJ 3
Thankyou for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Do not use !!
Do not use , customer service is unbelievably bad ! Items sent out , 2 were wrong sizes ( only ordered 3 items! ) , returned the wrong sized items and heard nothing . Finally got a reply and replacements allegedly sent out but went missing , sent out 24th and declared lost on the 28th , absolutely no chance ! Then one of the items was out of stock , finally I gave in and just got a refund . Complained but heard nothing!
28 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your poor experience when shopping with us, however without the name in which the order was placed or an order number I am unable to comment on the on the above paragraph. I would however be more than happy to discuss this with you on the email address provided. Sharon@magrigg.co.uk
Kindest Regards
Sharon.
I ordered a pair of timberland boots…
I ordered a pair of timberland boots that came early by a couple of days. Service was fast and my goods were in perfect condition I will return to shop here because of that.
27 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Gordon Robertson
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Excellent
Excellent, efficient service. Ordered yesterday morning, delivered this afternoon, with regular delivery updates!
Highly recommend.
25 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Helen Jayne
Thank you for taking the time to leave us a 5* review.
We really appreciate you kind words & we are so pleased to hear you are happy with the service provided. We look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
Dreadful attitude to customer service
I have just come off the phone enquiring about delivery of an item. The woman I spoke to was unhelpful and dismissive. Sounded bored and disinterested. Very flippant. Once the item arrives (hopefully) I shall not be using them again.
25 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Barbara Anderson
Thank you for taking the time to leave us a 1* review.
I am sorry to read that you feel you haven't received such poor customer service. It is never our intention for any of our customers to feel that way.
We are very fortunate to have a very hard working, dedicated team to answer all enquiries to the best of their abilities & at this time of year especially, it can be challenging. I really hope your item is delivered to you soon, please do not hesitate to get in touch if it doesn't & I will do my very best to assist.
Kindest Regards
Sharon.
Very unreliable and they will steal your money.
I waited in for my parcel to arrived only later find out it had been delivered else where. The company has been so unprofessional and i want my money back.
11 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Dominic Schofield
Thank you for taking the time to leave us a 1* review.
I am so sorry to read that you feel you have received such appalling service. However After looking into to you order & speaking to my colleague who I believe you spoke to you on Sunday, the upmost has been done to try & assist you. I do agree that your parcel being delivered by our chosen courier company to another address is extremely annoying, but my colleague has been working with them in trying to retrieve your parcel to get it redirected to you & an investigation has been opened. As soon as we have any further information we will of course been in touch straight away.
Kindest Regards
Sharon.
Had amazing service from Sharron at MA…
Had amazing service from Sharron at MA Grigg. Best price around for Barbour Stravia coat. Service was second to none and to boot the Barbour coat is just brilliant. Long warm and water proof.
14 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon S Taylor
Thank you so much for taking the time to leave us a 5* review.
It was my absolute please to be able to help you, we look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
I would recommend, good service!
I bouggt a pair of Hunter wellies just over 1 year ago. Got a great price, free delivery, good updates, no hassle.
Wellies ended up being faulty one year later and covered by the 2 year guarantee. No problem exchanging them for a new pair once fault was confirmed. Free exchange too.
My experience has been great both times. I would recommend.
13 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Chris
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
2 years of shopping online with MAGrigg…
2 years of shopping online with MAGrigg and every time they either impress me with stock , price or great customer service. Well done . Great service.
11 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Richard Howells
Thankyou for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
Great service
Great service. Stocked a product I couldn’t find elsewhere and delivered next day, hassle free.
10 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Sharon Davies.
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
I am a new customer of MA Grigg
I am a new customer of MA Grigg. Service and speed of delivery has been great. I will definitely buy again.
9 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Steve Cooke
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear that you are happy with the service you have received & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Not impressed with service.
8 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Roy Fewster
Thank you for taking the time to leave us a 2* review.
I am sorry to hear you are unhappy with the service you received, I am only able to see one order under your name, but without anymore information I am unable to help any further at this time. I would however be more than happy to discuss this with you through the email address provided.
sharon@magrigg.co.uk
Kindest Regards
Sharon.
Excellent service from start to end
I am so impressed with the whole service, I hadn’t used this company before .
Everything was so easy from ordering to delivery.
I ordered my daughter some hunter wellies and they arrived by DPD within 2 days of ordering.
Would definitely recommend this website.
7 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Kiley Thompson
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear you are happy with the order & the delivery service you received. We look forward to you shopping with us again soon.
Kindest Regards
Sharon.
Marvellous first order, definitely won't be the last
First ever time of ordering from MAGrigg. Super experience - ordered Saturday morning, delivered Sunday morning. Not only that but the prices are more than competitive. My chosen items were cheapest online here, even cheaper than A..zon! I will be back!
6 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Linda
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Very happy
Very quick delivery, all items delivered as expected, I am super happy with my purchase. It's great that you can get discounted items that are out of stock elsewhere
6 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Julia Zuzanna
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear that you are happy with your purchase & the delivery service that was provided.
We look forward to you shopping with us again soon.
Kindest Regards
Sharon.
So far so good!
So far so good! I have ordered a couple of goods for a birthday present, everything arrived well packaged in 24h.
Really good quality and hopefully I got the right size!
4 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon
Thank you for taking the time to leave us a 5* review.
I am so pleased to hear that you are happy with the service you have received so far, please do not hesitate to get in touch If I can help with anything else.
Kindest Regards
Sharon.
Great!
First time ordering from Griggs, went a bit mad and ordered 3 Barbour jackets then 2 pairs of Hunter wellies. All dispatched very quickly. I returned 1 jacket and 1 pair of boots, both of which were processed in good time. I had a query re one return and received a reply in a matter of hours. Only small issue, but would have been good to be able to put both returns into one package and save on postage but as from separate orders it seemed there was only an option to do each individually (Maybe another way I missed) That said, what is £3.50 when they have the best prices around..and trust me, I can browse for hours. Wouldn't hesitate to buy again. Thank you
1 november 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Afternoon Lorraine Reeves
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to shopping with us again in the near future.
Kindest Regards
Sharon.
Extremely disappointing service
Extremely disappointing service. Delivery slow and items missing. Still waiting for an item ordered last month that was to be a birthday gift. Would sadly not recommend or use again.
19 oktober 2022
Review zonder uitnodiging
Antwoord van Magrigg
Good Morning Carley
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your disappointment with the slow delivery & missing items from your order. I would most certainly like to be able to resolve this for you if I may, but unfortunately without your full name & an order number, I am unable to locate you. Could you possibly email me on the address provided & I will do my very best to help.
Sharon@magrigg.co.uk.
Kindest Regards
Sharon.
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