I bought the googly eyes SpongeBob mechanical chronograph direct from Spinnaker. I even set my alarm for 3:00am to secure one. Sadly it never arrived - after the tracker saying it was in customs... Toon meer
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Lees wat reviewers zeggen
A Superb Company! I am the delighted owner of several watches, 2 watch winders and a watch roll all ordered from Mainspring Boutique in the last few months. I much enjoy receiving their emails which a... Toon meer
Where to start ordered Sunday noticed issue with address, emailed them straight away. By 09.30am Monday had a reply sorting the issue. Contacted customer service to thank them and try to get an ide... Toon meer
As a collector of watches, I stumbled on this website & found some very nice watches. I bought two Nubeo timepieces, the Ventana in the green, a gorgeous watch & one that I bought in the Black Frid... Toon meer
4,4
Uitstekend
219 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 36% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great company and great watches.
Buying a watch can’t be simpler you see it advertised
you order it it’s delivered within 3 to 4 days, and there is a large selection of watches too chose from and different manufacturers and great prices.
25 maart 2025
Watch took too long to arrive
Watch took too long to arrive. Response time to queries about delivery is slow also.
Watch when it did arrive was as expected. Packaged well and good quality.
*update in response to reply*
Watch ordered 14th March and delivered 27th March. You advertised the same watch within 48 hrs of ordering as next day delivery.
So, to repeat. The watch took too long to arrive.
27 maart 2025
Review zonder uitnodiging
Antwoord van mainspringboutique.com
Thank you for your feedback. We’d like to clarify that the watch you purchased was a pre-order item with a processing time of up to 10 business days, as stated at checkout. Your order was dispatched within this timeframe. Additionally, we responded to your inquiries within our stated response time of 1-2 business days.
We truly appreciate your patience and are delighted to hear that you’re happy with the watch’s quality and packaging. If you need any further assistance, please don’t hesitate to reach out.
The Team at Mainspring Boutique
Utter Toilet of a Company
I ordered a watch which promised Free Next Day Delivery. After 2 days, still no watch, so I emailed the company numerous times and received no response. I then left them a disparaging comment on FB and lo and behold they contacted me via Messenger. They ‘investigated’ and said that they had the watch in stock but the watch box was damaged so would I accept a 10% refund and a free watch roll, which I agreed to. When the watch finally arrived, it was a completely different watch to the one I ordered, no sign of damage to the box and no watch roll. Contacted them again to say that what had arrived was not what I ordered and asked them to provide a postage return label, and unsurprisingly, radio silence again. I have no raised a dispute with my card issuer.
19 maart 2025
Review zonder uitnodiging
Antwoord van mainspringboutique.com
I’m truly sorry for the issues you’ve experienced with your order. This is absolutely not the standard we strive for, and I completely understand your frustration.
The mistake with your order was due to an error at our warehouse, and I want to assure you that we have launched a full investigation to understand what went wrong and to ensure this does not happen again.
I can see that we have already provided you with a returns label, and as soon as we receive the item back, we will process your refund promptly. Please don’t hesitate to reach out if you need any further assistance.
Once again, I sincerely apologise for the inconvenience and appreciate your patience while we work to put things right.
The Team at Mainspring Boutique
Awful customer service
Awful customer service. Ordered a watch nearly a month ago, (MSB#9892) still no watch, no reply to two emails, no reply on social media. Will start a chargeback or court summons on Monday. Save yourselves the hassle and buy elsewhere.
EDIT AFTER REPLY
This generic reply sent by them has been used multiple times to multiple customers. No-one else seems to have trouble with my emails. I'd have a word with your hosting provider as well as sorting out your customer services. Awful.
25 februari 2025
Antwoord van mainspringboutique.com
We're very sorry for your experience and any frustration this has caused. Unfortunately, we did not receive your emails, which is why there was a delay in our response. We truly apologise for this and for the delay in dispatching your order.
We pride ourselves on offering great customer service and always aim to ensure our customers are happy. Please rest assured that we are here to help, and if you still need assistance, our team would be more than happy to assist you.
Mainspring Boutique Team
Good experience which these guys.
All good with my new purchase, it was very easy and straightforward to buy my new watch.
Everything about the whole purchase went very smoothly and the delivery was very quick.
I would use MSB again.
24 februari 2025
Fantastic price extremely quick…
Fantastic price extremely quick delivery nice and easy to deal with perfect, in all ways
24 februari 2025
Antwoord van mainspringboutique.com
We're sorry to hear about your experience. This is certainly not the level of service we aim to provide. A member of our team will be in touch shortly to assist you and make things right.
Thank you for bringing this to our attention—we truly appreciate your feedback.
The team at Mainspring Boutique
Great quick delivery and good watch for…
Great quick delivery and good watch for price
18 februari 2025
This site was so easy to order from
This site was so easy to order from. Bought a couple of watches for my husband now. He absolutely loves these watches . We were updated throughout. Delivery was as detailed. Faultless from start to finish . Thank you so much.
5 februari 2025
Poor customer service no response
Contacted customer service no response. Poor quality control watch had swarf and debris.
12 februari 2025
Antwoord van mainspringboutique.com
Hi Paul
We’re sorry to hear about your experience and truly appreciate your feedback. We take Customer Service and Product Quality very seriously, so we’re concerned to hear that you didn’t receive a response. After checking our records, we haven’t found any messages from you, but a member of our team will be reaching out shortly to assist you.
Your satisfaction is important to us, and we’d love the opportunity to make things right. Please feel free to reach out directly at info@mainspringboutique.com and we’ll be happy to help!
The team at Mainspring Boutique
Excellent service.
I was searching for an automatic GMT watch and a search led me to Mainspring Boutique. I found a Spinnaker Dumas GMT; exactly what I wanted and at a good price. Importantly, the company is U.K. based, so no problems with overseas deliveries etc. Ordering on the website was easy and although I ordered at the weekend, delivery was on Tuesday. Overall, excellent service and I would recommend Mainspring Boutique.
10 februari 2025
Very easy to order
Very easy to order. Watch arrived within a couple of days. Will definately use again.
6 februari 2025
Outstanding Service
I collect affordable watches and have purchased a few from Mainspring.
They are by far the best in Service and quality I have come across (including some well known High St retailers).
Their prices usually can't be beaten and their Customer Service is outstanding.
14 november 2024
Review zonder uitnodiging
A fantastic watch vendor.
Mainspring Boutique has great selection, good prices, and excellent costumer service. Every time I have asked a question or had an issue, they have responded promptly and solved my problem. They often beat the price of manufacturer's own website! Highly recommended.
11 november 2024
Review zonder uitnodiging
I ordered a new strap for my AVI-8…
I ordered a new strap for my AVI-8 watch on the 2nd of November after looking for a replacement for the last few months.
I came across Mainspring Boutique & initially had my doubts, but I cannot express how impressed I am with the service and delivery as 3 days later the strap arrived.
It was not only an OEM strap, with branding stamped into the buckle, it came in a little pouch too. A nice touch.
OK, so it's not an expensive watch - but if you're looking for great service at a good price then have a look at Mainspring Boutique!
5 november 2024
Review zonder uitnodiging
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