The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
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Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
Bedrijf heeft geantwoord
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
379 reviews
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Just great service!
Just great service!! Always helpful and proactive in getting you the best outcome. Couldn't be happier
21 december 2022
Staff were very helpful and had a lot…
Staff were very helpful and had a lot of knowledge about the gear I was buying.
7 december 2022
good customer service
good customer service. love the click and collect option as it is very convenient to me.
4 december 2022
Easy online amp order
Texted when the Roland Cube Ex amp I wanted to order could be delivered. I was told within 1 week (I’m not a local). The price was easily the best around, they delivered in 3 days and no shipping costs. Everything was so easy. 5 stars from me.
3 december 2022
Great range and excellent service
Great range of products. Helpful and knowledgeable staff. I ordered some guitar strings and they arrived the next day. My choice of retailer now.
13 december 2022
Efficient and Cheaper
Fast simple service, ordered online and the good were ready to pick up same day! Definitely cheaper prices compared to other stores for the same products.
24 november 2022
Friendly professional service
24 november 2022
Very helpful staff that went through…
Very helpful staff that went through the trouble of putting the instrument on their online store so I could buy it.
22 november 2022
Order still not received…
I actually haven't received my order although the funds have left my bank account.
10 november 2022
Friendly staff members and a prompt…
Friendly staff members and a prompt service. Happy customer & always come back to you whenever I need to buy anything related to music stuff.
9 november 2022
Packaged promptly and received emails…
Packaged promptly and received emails on shipping. Delivery was fairly prompt seeing as I live in a country region.
27 oktober 2022
Great service
Product as expected. Well packed and protected. Quick delivery. Great service, Thanks.
6 oktober 2022
easy to purchase and arrived safely
12 oktober 2022
Easy and great product range
Easy and product was ready very quickly. They held onto it for me too when I couldnt pick it up straight away.
11 oktober 2022
Item out of stock, took 2 days of enquiries to find out
Item was in stock and I paid $50 for express delivery, ordered on Monday at 2pm.
At 11am on Tuesday I emailed to ask where is my order as I had not received any dispatch / tracking information.
Instead of replying by email, Mall music called my phone and my Mum answered as I was unavailable for phone calls.
She passed on the message the following morning "not sure if item is in stock, we are trying to find it."
I rang immediately and was given the same cryptic message; "not sure if item is in stock, we are trying to find it."
I said well it's either in stock or not, and if after two days of "trying to find it" you have not found it, pls refund my order immediately.
It was now Wednesday, and Thursday and Friday were public holidays so after ordering the item from a competitor I still had to wait until the following Monday to receive it.
Had Mall music replied to my email by email on Tuesday I still had a chance to receive it that week.
If Mall music had not listed the item as in stock, or informed me that it is not in stock on Monday, I definitely would have have received it by Wednesday of the same week.
The fellow who processed my refund was polite and helpful and the refund arrived shortly without problems, so he gets a star for that.
Otherwise, very disappointed in the misleading stock information and lack of communication.
21 september 2022
Antwoord van Mall Music
Hi Adrian,
Thank you for taking the time to detail your frustrations, we always aim to provide exceptional customer service and are committed to finding ways to improve.
We understand that at times, customers require products urgently and we aim to have accurate information displayed on our website to assist customers with their online search. Occasionally (but rarely), minor stock discrepancies can occur and we sincerely apologies for the inconvience caused. We have 2 store locations and we always like to check both locations when there appears to be a stock error. We communicated with you via the contact details provided and processed a refund within 48 hours of order placement. I will remind our dispatch team to ensure they follow up on any phone conversations with an email. I certainly understand that you would have appreciated this update.
We're a family business and pride ourselves on providing a great experience.
All the best with your musical endevours. If you ever wish to order again do feel free to reach out to us via our website chat bot. We're always happy to double check stock availability, especially on urgent orders.
Simone | Mall Music
Good service and advice
17 september 2022
Antwoord van Mall Music
Hi Daniel,
Thank you for taking the time to leave us a 5-star review. We're always aiming to provide our customers with a great experience, good service and amazing advice!
Simone | Mall Music
Customer service was great.
8 september 2022
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