The communication has been really great. I ordered a Roland drum mesh head however it came damaged due to mishandling of the shipping company. I emailed them regarding the mishaps. Simone quickly look... Toon meer
Bedrijf heeft geantwoord
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Product arrived with missing part (through no fault of Mall Music). I contacted Mall and they fixed it immediately, ensuring to check everything before sending out again. Perfect 5 star experience and... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. They did have some issues with the freight company sending the guitar I purchased online. Simone was wonderful and sorted it out.Highly recommend this business. 👌
Bedrijf heeft geantwoord
I purchased a pedal online through Mall Music. The website was easy to navigate, plenty of pictures and great descriptions. The transaction was dead simple. I used my zip account to pay and it wen... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Mall Music is a family-owned Australian music store that has been helping musicians for over 45 years. Based in Sydney’s Northern Beaches at Westfield Warringah Mall, we specialise in musical instruments, digital pianos, guitars, drums, school band instruments, pro audio, sheet music, accessories, and expert advice for musicians of all levels. Originally established in 1977 and independently operated by the same family since 1982, Mall Music has grown from a small local music shop into one of Sydney’s most recognised independent music retailers. While the industry has changed dramatically over the years, our focus has remained the same — genuine customer service, knowledgeable staff, and helping people enjoy music. Many of our customers first visited us as children and now return with families of their own. We work closely with local schools, music programs, tutors, churches, live performers, and recording musicians throughout Sydney and across Australia. Whether someone is buying their very first keyboard, upgrading to a professional digital piano, setting up a home studio, repairing a guitar, or finding the right instrument for school band, our team takes pride in offering practical advice and real support before and after the sale. Unlike large online marketplaces, we believe a music store should still feel personal. Our staff are musicians, parents, performers, technicians, and long-time music lovers who genuinely care about helping customers choose the right gear for their needs and budget. Today, Mall Music continues to serve customers both in-store and online Australia-wide, with a strong focus on fast shipping, careful packaging, honest communication, and long-term customer relationships. Thank you for supporting independent Australian music retail.
Contactgegevens
Shop 430 Warringah Mall, 2010, Brookvale, Australië
- 1300 861 669
- info@mallmusic.com.au
- mallmusic.com.au
4,7
Uitstekend
379 reviews
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Antwoord van Mall Music
You're an absolute star for sharing that 5-star review! 🌟 We're truly thrilled that our service hit the mark for you. Your happiness is what keeps us grooving!
Whenever you're in need of more top-notch service, you know where to find us. Thanks for being a part of our awesome community and for spreading the good vibes!
Rock on,
Mall Music
Great service and advice
Great service and advice. Upgraded me to a much better unit when the unit I purchased was out of stock. So glad this was done.
27 april 2023
Antwoord van Mall Music
Hey Isidoro,
Thanks a million for the fantastic 5-star shoutout! 🌟 We're stoked that our service and advice hit your sweet spot.
We're all about ensuring you get the best, so upgrading you to a better unit when the original one was out of stock was a no-brainer. We're absolutely thrilled that it worked out perfectly for you!
Whenever you're ready for more top-notch service and advice, we're here with open arms. Thanks for being a legend and for letting us be a part of your journey!
Rock on,
Mall Music
I ordered a pack of dunlop small/medium…
I ordered a pack of dunlop small/medium picks. They had it in stock and promptly informed me that I could pick it up within a few days. The process to pick it up was straightforward and easy.
26 april 2023
Antwoord van Mall Music
Hey Shane,
Thanks a million for dropping that awesome 5-star review! 🌟 We're thrilled that your experience with us was smooth sailing.
It's fantastic to hear that the Dunlop picks you ordered were in stock and ready to roll. And kudos to our team for making the pick-up process straightforward and easy as jamming a sweet riff.
Whenever you're ready to rock and roll with more gear, we're here to make it a breeze. Thanks for being a part of our musical journey and for sharing the good vibes!
Keep grooving,
Mall Music
Great product at a competitive price…
A great product at a competitive price promptly delivered.
3 mei 2023
Antwoord van Mall Music
Hey there,
Thanks a million for sharing your thoughts! 🌟 We're thrilled that you loved our product and found it at a competitive price.
Fast delivery is our jam, and we're stoked that you got your hands on the good stuff promptly. If you ever need more awesome products, you know where to find us!
Thanks for being a part of our journey and for letting us be a part of yours.
Rock on,
Mall Music
Ordering process was I bit rocky but…
Ordering process was I bit rocky but overall pleased with my purchase. Fast postage.
24 april 2023
Antwoord van Mall Music
Hey Jackson,
Thanks a million for sharing your experience with us! 🌟 We're glad that despite a rocky start to the ordering process, we could still make you happy with your purchase.
Our aim is always to provide top-notch service, and we're thrilled that our fast postage made up for any initial hiccups. If you ever need more of that rock-solid service, just know we're here for you.
Thanks for being a part of our journey and for your support. Keep on rocking!
Cheers,
Mall Music
Excellent service and went beyond to…
Excellent service and went beyond to meet a deadline on delivery time
23 april 2023
Antwoord van Mall Music
Hey Steve,
A huge shoutout for the fantastic feedback! 🌟 We're thrilled that you had an excellent experience with our service.
Going above and beyond to meet delivery deadlines is what we're all about. Your satisfaction is our top priority, and we're stoked that we could make it happen for you.
Whenever you need more top-notch service, just give us a shout. Thanks for being a part of our journey and for sharing the love!
Keep on rocking,
Mall Music Team
Kind and friendly staffs
16 april 2023
Excellent customer service
Excellent customer service. Fast delivery, no problems at all. They went out of their way to help.
29 maart 2023
Antwoord van Mall Music
Hi Kathleen!
Thank you so much for taking the time to leave such a delightful review! We're thrilled you had a fantastic experience with our service.
Delivering your order swiftly and without a hitch is always our goal, but it's especially heartening to know that our efforts were appreciated. Going the extra mile for our customers is important to Mall Music, and we're overjoyed that it made a difference for you.
Thank you for choosing to buy your musical gear at Mall Music Sydney!
great product
4 april 2023
Antwoord van Mall Music
Good customer! Great customer! Thank you so much for sharing your experience, we're stoked to hear you're getting good products, services and delivery when you shop at Mall Music Sydney! I hope we continue to be your preferred destination for all your musical instrument purchases! Thanks again!
Fast and efficient delivery
Fast and efficient delivery and exactly what I had ordered! Thank you
20 maart 2023
Still haven’t received it!
12 maart 2023
I received my order promptly.
22 februari 2023
Helpful and wide selection
They were really helpful and contacted us to help deliver the items faster. Great selection of items for both instruments
24 februari 2023
Great efficient service
Needed a new saxophone mouthpiece which was not currently in stock. Quick and efficient service, great communication. Highly recommend.
22 januari 2023
All around great!
The staff, the range and the prices. Mall Music is my favourite music shop.
22 januari 2023
Service was fast and the team were very…
Service was fast and the team were very helpful with all my enquiries.
22 december 2022
User-friendly website
Your website was easy to use from abroad, so that we could buy a gift for our grandson and pay online without hassle. The gift was picked up in person at the Macquarie Centre shop. It would have been nice to have been offered a gift-wrapping option.
20 december 2022
Antwoord van Mall Music
Hi Alison,
Thank you for sharing your feedback with us. We're delighted that you found our website user-friendly and convenient for purchasing a gift for your grandson, even from abroad. It's great to know that the online payment process went smoothly and that the gift was collected at our Macquarie Centre shop.
We truly appreciate your suggestion regarding gift-wrapping options. While we currently don't offer this service, it's important to note that our wide range of products comes in varying sizes, which can make gift wrapping challenging. Nonetheless, we'll consider your feedback as we continue to enhance our services.
We're glad we could assist you in making your grandson's day special. Feel free to reach out if you need more assistance or have further suggestions. Thanks for being a part of our community!
Cheers,
Mall Music team!
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