Keep away at all means. They target small businesses. Represent themselves as part of NHS. Very cunning and misleading with no information that there is no cooling off period. Basically no right to c... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The communication from Mike was excellent and the designs produced really good. We didn't know what to expect but the designers took all our input on board. When we asked for a couple of edits - only... Toon meer
Bedrijf heeft geantwoord
They were efficient at getting back to me and made the changes I wanted. Always polite and easy to discuss suggestions with. However, sometimes it took a while for the edits to be made and new versio... Toon meer
Bedrijf heeft geantwoord
A friendly and positive experience. I thoroughly enjoyed working with Abigail and Siobhan, they gave tips and advice, and listened to me in what I was trying to portray. I also found them very warm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Medical Communication Services
Geschreven door het bedrijf
Improve your patient experience by using Medical Communication Services digital signage platforms. Designed for hospitals and medical facilities, our software enables you to effectively communicate with everyone in your hospital. We currently support over 400 healthcare providers throughout the UK including NHS Hospitals and BMI facilities.
Digital signage and interacting with patients is one of the easiest ways to convey and communicate a variety of important messages or information.
Improve your patient experience by using Medical Communication Services digital signage platforms. Designed for hospitals and medical facilities, our software enables you to effectively communicate with everyone in your hospital.
Our digital signage helps cut through the noise and improves communications in any busy environment. All content broadcast on the screens is managed in a single, easy-to-use dashboard.
We use the latest marketing strategies to ensure your business receives the maximum exposure within the facilities we serve. Our diverse range of products and our large estate of medical facilities means we can offer you a great coverage and footfall within your local communities.
Our design and production team have vast knowledge and experience within this sector and will ensure we exceed all of your expectations. Our team are fully committed to ensuring you are delighted with your feature and portraying you in the best manner to the NHS, private patients and staff using the hospitals.
Digital signage and interacting with patients is one of the easiest ways to convey and communicate a variety of important messages or information.
Improve your patient experience by using Medical Communication Services digital signage platforms. Designed for hospitals and medical facilities, our software enables you to effectively communicate with everyone in your hospital.
Our digital signage helps cut through the noise and improves communications in any busy environment. All content broadcast on the screens is managed in a single, easy-to-use dashboard.
We use the latest marketing strategies to ensure your business receives the maximum exposure within the facilities we serve. Our diverse range of products and our large estate of medical facilities means we can offer you a great coverage and footfall within your local communities.
Our design and production team have vast knowledge and experience within this sector and will ensure we exceed all of your expectations. Our team are fully committed to ensuring you are delighted with your feature and portraying you in the best manner to the NHS, private patients and staff using the hospitals.
Contactgegevens
3,3
Gemiddeld
123 reviews
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Heeft 93% van zijn negatieve reviews beantwoord
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Keep away at all means
Keep away at all means. They target small businesses. Represent themselves as part of NHS. Very cunning and misleading with no information that there is no cooling off period. Basically no right to cancel. Obtains a signature before sending over contract. Harass you with phone calls and emails, while none of advertising will bring any profit to business.
KEEP AWAY FROM SCAMMERS!!
25 juli 2026
Review zonder uitnodiging
Antwoord van Medical Communication Services
We’re sorry to hear you feel this way. We take concerns about our sales process seriously and would like to look into what happened. Please contact our team with your business details so we can review the conversations and agreement with you.
Excellent service
The communication from Mike was excellent and the designs produced really good. We didn't know what to expect but the designers took all our input on board. When we asked for a couple of edits - only small tweaks - they were done quickly and in line with what we asked for. We couldn't have asked for more.
8 oktober 2026
Antwoord van Medical Communication Services
Thank you for your lovely review. We’re delighted Mike kept communication clear and that the design team brought your ideas to life. It’s great to hear the small edits were handled quickly and just as you hoped. We’ll pass your kind words on to the team!
Misleading
This is the most misleading people and the NHS must not allow them to imply they are being used by the NHS to advertise. They are cunning and they bombard you with calls. A cunning presenter who misrepresents and hides bits of the contract and coerces one sign during the initial meeting then the persistent calls start. If you can avoid please do
22 september 2026
Review zonder uitnodiging
Deceptive and misleading introduction.
We have been cold-called by 2 reps on separate occasions, and both initially represented themselves as either "from County Hospital" or “working with County Hospital.”
They implied that the matter was urgent, that it needed to be handled by a Director, and that they wanted to refer patients to us/send NHS staff for training. This introduction makes the call appear to be a genuine business or clinical enquiry.
The actual purpose is to sell advertising space in the hospital waiting areas. These hospital clinics do not represent our clients or our services, and the call had nothing to do with patient referrals or sending NHS staff to us for training.
Offering a genuine clinical referral from healthcare providers when it is in fact a potential advertising lead is completely misleading. Anyone working in healthcare should understand that “referral” has a specific and important meaning. During the first call she even mentioned the strained NHS resources and need to refer patients to external providers, this is extremely, deliberately misleading.
Having read the other 1-star reviews, I'm relieved that we did not agree to arrange a meeting. I still felt it was important to raise the issue of the language and approach used during these calls. I will feed this back to the hospital and Trading Standards. In my opinion, the way the initial calls were presented is deeply misleading, deceptive, and highly unethical.
Edited to add: Medical Communication Services are now making a lot of effort to have this review removed which I find intimidating. If they spent as much time investing in ethical training for their sales team as they do on Trust Pilot perhaps they wouldn't have so many 1 star reviews in the first place.
They know exactly what they are doing and their sales pitch is intentionally misleading. Evidenced by the way 2 callers used the same language, it is part of an approved script.
It is my opinion that the 4+ star reviews will change their opinions when the find out they get 0 return on investment, no clinical referrals, and are locked into unfair contracts. Unfortunately by then it will be to late and the Directors who got rich off this scheme will have moved on to their next con.
Be sure to check out the actual trading company on companies house: UNIQUE ADVERTISING LIMITED Company number 10418475.
8 september 2026
Review zonder uitnodiging
Antwoord van Medical Communication Services
We’re sorry that you were left with this impression. We do not agree with the characterisation of our business or our team, but we take feedback about our communication seriously.
Our service provides advertising opportunities, and we aim to explain these clearly so businesses can make an informed decision. Any concerns we raise about a review are intended to address accuracy, not to discourage feedback.
If you would like to discuss this further, please contact our team directly with your business details so we can look into the points you have raised.
Very good very quick experience and…
Very good very quick experience and they make everything down to the most perfect and best way as we asked them to!
4 september 2026
Antwoord van Medical Communication Services
Thank you for your lovely review! We’re delighted you had such a quick and positive experience, and that everything turned out just as you wanted. It was a pleasure working with you, and we really appreciate your kind words!
SCAMMEEERRRRRRRRRR
26 augustus 2026
Review zonder uitnodiging
Antwoord van Medical Communication Services
We take allegations of this nature very seriously. However, this review contains no details that would allow us to identify you or understand your concerns. Please contact us directly with your name, company and details of your experience so that we can investigate the matter properly. If you have not had a genuine experience with our business, we respectfully ask that you remove this review.
Scammers 1000%
Medical Communications Rubbish Services
Above is really their business name
Scam start to finish
Idiots making money from scamming small businesses, trapping on the contract, sending debt collection agency to recover your money!
They are just pretending, but in reality is ZERO success for you !
Shame on you Medical Bad Communications And Very Bad Services
28 juli 2026
Review zonder uitnodiging
Antwoord van Medical Communication Services
We are sorry to read your comments and understand that you are extremely dissatisfied. We take allegations of this nature seriously and do not recognise this as the standard of service we aim to provide.
As your concerns relate to the sales process, contract, service delivery and subsequent account handling, we would welcome the opportunity to investigate everything fully. Please contact our Customer Relations team with your business name and account details so that a senior team member can review the matter.
While we cannot discuss individual contractual or payment matters publicly, we remain willing to engage constructively and work towards an appropriate resolution.
Antwoord van Medical Communication Services
We are sorry to see your review. We take allegations of this nature very seriously; however, we cannot identify your account from the information provided. Please contact our Customer Relations team with your business and contract details so we can investigate your concerns fully.
Antwoord van Medical Communication Services
Thank you for your fantastic review! We're delighted to hear you found the process smooth and hassle-free. Making everything as straightforward and efficient as possible is always our goal. We really appreciate your feedback and look forward to working with you again in the future!
Scammy and push selling
Terrible offer from them also the way the communicate. Sounds very scammy and push selling.
10 juli 2026
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you with this impression.
We aim to communicate professionally and respectfully at all times, and we certainly never intend for our approach to feel overly persistent or uncomfortable. We appreciate that every business has different preferences when it comes to sales conversations, and we're sorry if we didn't meet your expectations.
Your comments have been noted and will be shared with our team as we continually review and improve the way we communicate. We wish you all the best for the future.
Avoid advertising with this company
I would avoid advertising with this company at all costs. I was cold called by them in January 2026, and this was at a time when I was already considering trying some new advertising methods to boost leads to my financial services company. They delivered a compelling presentation for advertising in A&E at my local hospital, which combined with a ‘now or never’ discount to sign-up, lead me to give it a go for 6 months.
After 3.5 months without even a single enquiry, I decided to give notice, to be told that I needed to give 3 months’ notice, otherwise I would automatically be signed up for another 6 months. As a small business this cost is crippling, when there are no new enquiries to try to recoup some of this cost.
I raised concerns directly and gave them opportunities to resolve the matter, but I have not received a satisfactory outcome. They hide behind that the fact that this is business-to-business contract, therefore I have no protection from consumer rights. I firmly believe that the company targets small Limited Company businesses for this reason.
Due to the way my complaint has been handled, I have now sought legal advice and based on the advice I have received and the evidence available, I am confident in the strength of my position in relation to Trap Renewal Mechanisms. Watch this space!
Good customer service is about taking responsibility and working constructively with customers when problems arise. Unfortunately, that has not been my experience here.
I hope the company takes this opportunity to review its practices and improve how it deals with customer concerns in the future. Looking at previous TrustPilot reviews, responses form the company (prior to my experience) state that they are looking into these issues, but clearly no changes have been made.
27 mei 2026
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for taking the time to share your feedback. We are sorry to hear that your experience has not met your expectations.
We understand your frustrations regarding the performance of the advertising campaign and the contractual notice period. All of our agreements are provided with the relevant terms and conditions before sign-up, including renewal and notice requirements, however we appreciate that this can still be disappointing when a campaign does not deliver the results you had hoped for within the timeframe.
Advertising response levels can vary depending on a number of factors, including industry, location, audience engagement and campaign duration, and unfortunately results can never be guaranteed. That said, we always want our clients to feel supported throughout the process and we are sorry you feel this was not your experience.
We appreciate you raising your concerns directly with us and we have reviewed the matter internally. While we have not been able to reach an outcome that you are satisfied with, we do value all feedback as it helps us continue to review and improve our customer experience.
We wish you and your business all the best for the future.
Quick and easy to set up
Quick and easy to set up. Listens to what I need and adjusts accordingly. Thanks
24 juni 2026
Antwoord van Medical Communication Services
Thank you for your kind feedback! We’re delighted to hear the process was quick and easy to set up. Taking the time to listen to our clients’ needs and making adjustments along the way is something we really value, so we’re pleased you had a positive experience. Thanks again for your support!
We didn't see a single penny in ROI…
We didn't see a single penny in ROI from our investment.
We were led to believe that practitioners in the medical centre where our advert was would be actively referring or suggesting our service as a means to swift service to avoid long waits with NHS equivalents.
Whilst the people at the end of the phone and email seemed nice, we took a gamble on paying for their service and ultimately lost in terms of getting anything out of it- we don't even know where our advert actually is, we thought we'd at least get some photos of it in situ or some kind of plan showing where it was located in the hospital.
14 juni 2026
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for taking the time to share your feedback. We’re very sorry to hear that the campaign did not deliver the return you had hoped for and understand your disappointment.
While we aim to provide valuable exposure through our advertising platforms, we appreciate that results can vary depending on the type of service, audience engagement and wider market conditions.
That said, we completely understand your comments regarding visibility and communication around placement. We always want our clients to feel confident in where their advertising is displayed, and your feedback on receiving location information or photographs is genuinely appreciated and something we will take on board moving forward.
We do appreciate you recognising the professionalism of our team, and we’re sorry that your overall experience did not meet expectations.
Great design for our video ad!
We used MCS for our advert and they were incredibly helpful - the process was really prompt, and the creative side was a real help for us as we are a small company.
10 juni 2026
Antwoord van Medical Communication Services
Thank you for your wonderful review. We’re delighted to hear you were pleased with the design of your video advert and found the process smooth and efficient. Supporting small businesses with the creative side is something we’re really passionate about, so it’s great to know our team could help bring your vision to life. We truly appreciate your support and enjoyed working with you.
Was very helpful and would recommend to…
Was very helpful and would recommend to everyone
5 juni 2026
Antwoord van Medical Communication Services
Thank you for your kind review!
We’re delighted to hear that you found our team helpful and that you would recommend us to others. Recommendations like yours mean a great deal to us and truly motivate the whole team to continue delivering the best possible service.
Thank you again for your support!
They will get you with the autorenwal
I signed a 24-month advertising contract with Medical Communication Services in May 2024. What I wasn't told clearly at the point of sale was that buried in the small print (Clause 29) is a requirement to serve written notice of cancellation by recorded delivery no later than 18 months into the contract — before it had even expired — or face automatic renewal for a further 24 months.
No reminder was sent at any point during the contract. No phone call, no email, no letter. The clause was not drawn to my attention during the sales process. I only became aware of it when I received a renewal demand.
When I challenged this, their response was to restate that the clause exists — not to address whether it was fairly communicated. They are now pursuing payment for a renewal I never agreed to.
This is exactly the kind of contract practice that the Competition and Markets Authority has warned about. If you are considering advertising with this company, read every word of the small print before signing anything — and set a calendar reminder for 17 months in.
27 april 2026
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for taking the time to share your feedback. We’re sorry to hear that you are dissatisfied with your experience and appreciate the opportunity to address your concerns.
Our agreements are business-to-business advertising contracts, and the terms relating to duration, renewal, and cancellation are included within the signed agreement documentation provided prior to acceptance. As with many commercial agreements, the renewal clause forms part of the contractual terms agreed to at the outset.
We do, however, understand your comments regarding awareness of the notice period and appreciate that contract terms can sometimes be overlooked when reviewing documentation. Feedback such as this is valuable and will be taken on board internally as we continually review how information is communicated throughout the sales and onboarding process.
We always encourage clients to fully review agreements before signing and to raise any questions with our team, who are happy to clarify any part of the contract. We wish you all the best moving forward.
My experience from start to finish was…
My experience from start to finish was clear and productive. Everything was explained thoroughly and the media was constructed very well. I would recommend.
22 mei 2026
Antwoord van Medical Communication Services
Thank you for your kind review. We’re delighted to hear that your experience was clear, productive, and well supported from start to finish. Providing thorough communication and delivering high-quality media is something our team takes great pride in, so it’s wonderful to know this reflected in your experience. We truly appreciate your recommendation and look forward to working with you again in the future.
From start to finish I had a wonderful…
From start to finish I had a wonderful experience in that all the questions I had were answered in simple terms and efficiently too. I was given an opportunity to address and question what I did not understand about the product.
12 mei 2026
Antwoord van Medical Communication Services
Thank you for your thoughtful feedback! We’re so pleased to hear that you had a wonderful experience from start to finish. Ensuring everything is explained clearly and giving our clients the opportunity to ask questions and fully understand the process is very important to us. We truly appreciate your kind words and look forward to working with you again in the future.
Responsive by default
Great customer service, full transparency, up to date data, wonderful service by mick
15 april 2026
Antwoord van Medical Communication Services
Thank you for your kind feedback. We’re delighted to hear you were happy with the service, transparency, and up-to-date data provided. We’ll be sure to pass your lovely comments on to Mick as well. We really appreciate your support.
Antwoord van Medical Communication Services
Thank you for your feedback!
We’re really pleased to hear you were happy with the quality and prompt service. We appreciate your support and look forward to working with you again!
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