Medical Communication Services Reviews 

❌ Terrible experience – avoid this company

This company has been an absolute nightmare to deal with. They ignore the cancellation period and use pressure and threats instead of professionalism. The positive reviews you see online seem completely fabricated my experience has been the opposite. Once you sign, they lock you into a contract you can’t get out of, and they show no concern for your business or the stress they cause. A total waste of money and a risk to anyone thinking of working with them. Total strain on your finances . No calls from their adverts etc more than £1500 in the drain and an automatic renewable contract that can only be cancelled by signed for post . Read the fine print

Terrible terrible terrible! Tie you into a contract where you have to give 3 months notice not to continue and do not make you aware of it! Then threaten you with legal action.

Efficient & responsive in relation to updates to my video, made the whole process very simple for a 1st time video advertiser

This is the most scammy company in the UK. Excellent sales team, high pressure "on the day" purchase from Anthony, whilst covering over the Details of the contract.
In return, we got nothing but a handsize advert on a tiny board, surrounded by a dozen other companies who fell for this scam.
Extremely difficult to cancel - "take us to court... we'll send debt collectors if you don't pay" after a 1 year auto-renewal they told us nothing about, no communication throughout the year whatsoever.

Avoid. Guys here need to find a better way of living.

Be extremely cautious before signing anything with this company. The contract includes a hidden trap in Clause 29, an automatic renewal clause that requires you to give notice within the first 18 months of a 24-month term. If you miss that window, you're locked into another 2 years with only a 6-month exit option.

This clause was not explained during the face-to-face meeting, and you won’t receive any reminders. It’s buried in the fine print and framed as “standard,” but it’s anything but fair. Most businesses would expect a renewal notice or at least a reasonable termination window - this setup feels deliberately designed to catch people out.

If you're a small business or sole trader, this kind of contract structure can be incredibly damaging. Transparency and fairness should be the norm - not something you have to fight for after the fact.

They’ll probably respond to this review claiming they’re “transparent.” Let me be clear: they are far from it. This is not how a legitimate business operates, and it’s certainly not the norm in professional service agreements. I’m extremely disappointed that businesses like this continue to operate unchecked.

They have been reported to Trading Standards.

Update:

I find it concerning that you’ve described these terms as “standard across the industry.” That phrase, while often used to deflect scrutiny, does not justify the lack of clarity or emphasis on critical clauses, particularly those relating to renewal and notice periods.

If transparency is truly a priority, then such terms should be highlighted clearly and prominently before any agreement is signed, not buried in lengthy documents or mentioned passively in welcome emails. Simply emailing a contract after it’s signed does not constitute informed consent. Nor does referencing the renewal process in a welcome email make it clear enough for clients to understand the long-term implications.

The fact that multiple clients have raised similar concerns suggests this isn’t an isolated misunderstanding, but a structural issue in how your contracts are presented. If clients consistently feel misled, the issue isn’t with their comprehension; it’s with how the terms are communicated.

Unfortunately, this aligns with a broader pattern. The company, Unique Advertising trading as Medical Communication Services, appears to operate on a business model that thrives on misleading tactics designed to generate revenue rather than deliver genuine value. When complaints inevitably accumulate and the business dries up, it seems likely the entity will dissolve and rebrand under a new name, repeating the cycle without accountability.

Abigail and her team were very receptive to the amendments and corrections. They worked on the advert till I loved it! Thanks for your patience and understanding

Very pleased with the first pass attempt at creating quality artwork, and the promptness with which artwork revisions were prepared following submission of our comments.

Very happy with the communication between myself and Abigail.
She sent me through 2 proofs and was happy with the changes I wanted made. These changes were made efficiently and the ad looks great.

Thank you

Do not and I mean do not use this company or be fooled into releasing a large amount of money, spent over £2,000 then visited the A+E department to find the screens not even turned on 3 times I went to obtain the evidence, hence thats why I 6 months ive not had 1 single enquiry, again emailed the man michael who came out to me first that email ignored and then the company, who didn't care, then I got another phone call asking would I be interested in taking it out, seriously you would be foolish, im heading to the ombudsman

Absolutely awful company, from results to ethics. Signed a 1 year contract and told I would be contacted to fully assess the effectiveness of the marketing as I wasn't comfortable signing a 2 year contract. Clearly just said to ease my mind because I have just got letter in the post for my next bill one month in advance (fair enough) but then told when I rang to say I didn't want to renew that I had to cancel at the 9 month mark; three months prior to the renewal date. So I am tied into paying another £1560.00 for nothing. The marketing generated 0 leads in the past 11 months. Classic sales contract signing you up in good faith. My fault and should have read the small print and not fallen for the salesman patter.

The company was upfront with the costs. The dedicated person kept us informed throughout the period and would come back for consultation and approval, which was very good.

Nothing was too much trouble, whatever we needed changing was corrected with no fuss.
Highly recommend

My experience with this advertising company was mixed. The initial sales process felt quite aggressive and rushed, which made it hard to make a fully informed decision. I would have appreciated a bit more time and transparency before committing.

Once on board, communication became a challenge, it was often difficult to get in touch with the team especially designers. This made the overall process less smooth than I had hoped.

Unfortunately, the campaign didn’t generate any leads, which was disappointing. Additionally, the design support was minimal. I ended up having to create the materials myself, which I hadn’t expected when signing up. Although they provide business cards there is only 1 option and not the best quality.

While I won’t be renewing my contract, I think there’s potential if the company can focus on improving communication, providing better creative support, and taking a more consultative, less pressured approach to sales.

This is a scamming company. They will pressure to sign the misleading contract with different tactics. They claim to be digital but in reality they will only put your business visiting card on a blank board which nobody bother to see. They don't advertise your add on digital screen instead upload on some server which only available to see via barcode scanner.
Please goto Google or Facebook for your advertising, this company is clearly a scammer. Please report this company to relevant digital authorities as well as to NHS

Been contacted by this company and they are clearly scammers. They claim to represent a hospital - in this case Southend Hospital - when they are clearly a private business selling dodgy advertising services. They have many 1 star reviews which they bury under fake 5 star reviews - typical Trustpilot! Buyer beware - completely dodgy scammers!!

Update- they tried to remove my review but couldn’t. For anyone in any doubt about this company consider that 24% of their reviews are 1star. These are detailed reviews from recognisable people/companies. Read them as it tells you everything you need to know. Then read the “5 star” reviews- they are weak and non specific. Do some digging based on those 1 star reviews, especially the companies and individuals behind this organisation. If after all that you still want to sign up….well… what can I say.

Great communication but my advert isn’t live yet so I can’t give a review. I’m hoping I’ll be able to come back and give another 5 stars once it’s live.

Outstanding professional service. The footage was made so that we could advise a home care provider about the local hospital's digital screens. I would highly recommend the service for your business advertising needs.

We had a fantastic experience with medical communication services! Their team was incredibly professional, efficient and attentive throughout the entire process of helping us advertise our restaurant. We couldn’t be happier with the results, and we’re grateful for their ongoing support. Highly recommend to others!

Beware this is auto renew! The boards are not very visible, two are hidden in strange corners of the hospital. I have had nothing from the adverts despite having constant clients from my website. I felt tricked by the auto renew and they are hard to negotiate with but threaten you with court. Keep away.

I think your service is great because you always follow through to find out it the services given were satisfactory