Medical Communication Services Reviews 

Excellent experience with Medical Communication Services. They are incredibly responsive, knowledgeable, and reliable. They handled our request with total professionalism and delivered high-quality results ahead of schedule. 5/5 stars!

Delivered what the promised. Good communication, very supportive and stress free

An easy step by step guide to follow with a great finished ending.

They were really great to work with. They were helpful, in constant contact, professional, and did a great job.

Mick was great to work with
His communication was great and he kept me up to date with everything which was really appreciated

Mick acting as the company representative couldn't have been more supportive or helpful and the resulting work was 100% better than if he'd not gone above and beyond to assist us. Highly recommended.

Great communication and very efficient at creating my advert. Very pleased.

Excellent customer service, they pay attention to detail and make sure everything is perfect. I worked with Mick and he was excellent, his customer service was incredible and very impressed overall with this company.

Good service

I would like to share a terrible experience with this MSC advertising company.

I am a small business owner running an aesthetic clinic and, like many independents, I manage everything on my own. I was looking for an advertising company that could connect me with the medical field, and I came across this company. I initially felt reassured because they claimed to be connected with the NHS.

During the meeting, the representative showed me an NHS badge, which made me believe this was a trustworthy service. He arrived late and rushed the meeting during my lunch break, pressuring me to sign immediately. I specifically asked about cancellation, as I was planning to leave the UK the following year. He reassured me that I could cancel after one year and said this was a standard NHS contract. He also told me it was the last day of the offer, leaving me no time to properly read the contract.

Looking back, I can see how naïve I was. The NHS badge misled me, especially as I had worked for the NHS for many years and trusted it.

After one year, I attempted to cancel the contract. The advertising had been completely unsuccessful—I did not receive a single client from their service. Instead of allowing me to cancel, I received an email stating that my payment was overdue and that I was required to pay the entire next year upfront, despite previously paying monthly by direct debit. At that point, I was told cancellation was no longer possible.

The company later denied that their representative had implied any NHS affiliation.

This experience felt extremely misleading and unprofessional. I would strongly advise other small business owners to be very cautious before engaging with this company.

This is a company to avoid for any starting companies. they came to my office and provide me with some statistics of possible referral. when i tried to follow this they delayed the response until a while they said the salesman who prom ised those statistic is not working for us anymore therefore we can not do anything about it. I never recieved even one phone call. when i asked them they will say less is more on your adverts

Excellent customer services.
Highly recommend!

Excellent service, very quick to respond to messages and move things forwards. Patient and helpful

Medical Communication Services has been exceptional from start to finish. Their team is highly professional, responsive, and truly understands the importance of clear and accurate communication in healthcare. They consistently deliver high-quality work on time, and their attention to detail is second to none.
What impressed me most is their commitment to ensuring that every message is both precise and patient-friendly, which makes a huge difference in improving care and trust. They go above and beyond to meet deadlines and adapt to specific needs without compromising quality.
I highly recommend Medical Communication Services to any healthcare provider or organization looking for reliable, expert communication support. Five stars without hesitation!

I’m writing this because I honestly don’t want anyone else to go through what we went through with Medical Communication Services. This whole experience has caused us so much stress, and if sharing our story helps someone avoid the same situation, then at least something good can come out of this.

Right from the beginning, communication was a struggle. We were often left waiting, unsure of what was happening, and trying to make sense of things on our own. Important information wasn’t shared with us, and most of the time it felt like we were chasing answers rather than receiving them. When you rely on a service, you expect clarity and honesty, but instead, we were met with silence and confusion.

The biggest shock came when we found out — unexpectedly — that our contract had been renewed automatically. We had absolutely no idea this was going to happen. There was no warning, no email, no reminder… nothing at all. We weren’t told the contract was ending, that it would renew by itself, or that new charges would appear. We didn’t even know we had the option to cancel. It genuinely felt like everything was happening without our knowledge.

When we tried to reach out and resolve things calmly, we weren’t really given the chance. Instead of talking to us or helping us understand anything, additional charges were placed on the account. Before we could even make sense of the situation, the account had already been passed to Cristendex, a debt collection company. We didn’t receive proper notice, and we didn’t have the opportunity to resolve anything directly before it escalated.

What made the situation even more upsetting is that we had already sent notice by email — believing we had followed the correct procedure. Later, we were told that the notice had to be sent by post, and that it needed to be sent six months before the service end date. These requirements were never explained to us at any stage. It felt like rules were only mentioned after decisions were already made, and always in a way that left us feeling helpless and disadvantaged.

Meanwhile, the collection company continued to contact us, which added even more pressure. The calls and emails became overwhelming, especially knowing that the charges were connected to a renewal we didn’t agree to and didn’t even know about. It has honestly felt emotionally exhausting — the kind of stress that follows you through the day and affects your sleep, your work, and your peace of mind.

As a business, this has taken a toll on us too. Instead of focusing on our clients, our work, and growing the service, we’ve had to spend time dealing with something we never expected. The worry, the uncertainty, and the financial strain have been incredibly difficult. No business should have to go through this simply because of unclear terms and communication that doesn’t support a fair and transparent relationship.

Overall, our experience has been extremely difficult. The lack of clarity, the unexpected renewal, and the sudden involvement of a debt collection company left us feeling unsupported and overwhelmed. This is not something we ever anticipated, and it’s not something we’d want any other person or business to experience.

I’m sharing this openly and sincerely, from the heart, so that others can make an informed decision. No one deserves to be left stressed, confused, or blindsided like this. Clear communication and fair treatment are basic expectations, and unfortunately, our experience didn’t reflect that. I truly hope that by sharing what we went through, others can avoid facing the same emotional and professional strain that we did.

They call you telling you they are from a local hospital searching for local professionals, which lead to me responding and saying yes to the meeting, they are an independent company, If I could rate zero star I would.
They take advantage of young and new business owners. I stupidly let the sales man pressure me into signing.
I had to take this as a learning curve.
The price is ridiculous, they harass you with emails and phone calls.
I had not one lead or enquiry either. Don’t fall for their scam tactics.
Not worth the money, I took it on the chin and paid the 12 months, but please please do not let them pressure you like they did me, do not sign!!!

End of year summary: Not a single enquiry, hard to understand process, lack of updates. I feel completely mis-sold to.
Initial call apparently was from a local hospital searching for local professionals to help their patients and staff which lead to me responding, only later in the process was it clarified that they are not in fact calling from the hospital but rather an independent company who puts up advertisements with the hospital's consent. The point about helping patients and staff was clarified to mean that they simply expect a lot of patients and staff to walk past these advertisements.
Felt extremely pressured to sign there and then, being pushed to take bigger advertisement spaces and told my industry was one of their top three most successful in other areas - adding that the business cards have to be regularly topped up they are so successful. Also adding that they have an extremely high retention rate so most companies re-list with them on more expensive packages at the end of the year.
I had to chase them to find out when the advert was going live and for details.
Once it was "live" for almost 2 months and I'd had no calls I asked two friends who worked in the hospital to take a photo of the advert boards for me, but after days of searching they couldn't find these boards anywhere.
When querying this I was sent two photos of blurred-out boards which seemed tucked away in corners and surrounded by other boards full of leaflets and adverts.
Even with comments about which units these were in my friends who work there still couldn't find these boards.
MCS's response to the lack of enquiries was that my advert should be redesigned, and when I questioned the business card taking they advised they "do not hold any statistics on this".
I requested the redesign which was apparently sent to the redesign team but again I had to chase to see if this was ever installed, which apparently it was but never confirmed.
MCS never even bothered to contact me at the end of the year to discuss renewal terms, assuming they anticipate once-off annual payments which do not renew

I haven’t had one single job from this. I went to the hospital and the cards were hidden. I complained, they said they had sorted it. I went in a few months later, still covered so I rang them and they said they would put another board up but they didn’t. Save your money. Shame I can’t add the photos of the boards.
Edit.. you didn’t just fall short on one occasion. 3 times. There were other cards on that board from other businesses who were also not visible. Over a £1000 spent on advertising. This company is terrible.

Scammers, do not trust. Do not use this company. Firstly they address themselves as if they are calling directly from the hospital, however they are an ad company and they will take your money but not offer the services. Please stay very clear.