Keep away at all means. They target small businesses. Represent themselves as part of NHS. Very cunning and misleading with no information that there is no cooling off period. Basically no right to c... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The communication from Mike was excellent and the designs produced really good. We didn't know what to expect but the designers took all our input on board. When we asked for a couple of edits - only... Toon meer
Bedrijf heeft geantwoord
They were efficient at getting back to me and made the changes I wanted. Always polite and easy to discuss suggestions with. However, sometimes it took a while for the edits to be made and new versio... Toon meer
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A friendly and positive experience. I thoroughly enjoyed working with Abigail and Siobhan, they gave tips and advice, and listened to me in what I was trying to portray. I also found them very warm... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Medical Communication Services
Geschreven door het bedrijf
Improve your patient experience by using Medical Communication Services digital signage platforms. Designed for hospitals and medical facilities, our software enables you to effectively communicate with everyone in your hospital. We currently support over 400 healthcare providers throughout the UK including NHS Hospitals and BMI facilities.
Digital signage and interacting with patients is one of the easiest ways to convey and communicate a variety of important messages or information.
Improve your patient experience by using Medical Communication Services digital signage platforms. Designed for hospitals and medical facilities, our software enables you to effectively communicate with everyone in your hospital.
Our digital signage helps cut through the noise and improves communications in any busy environment. All content broadcast on the screens is managed in a single, easy-to-use dashboard.
We use the latest marketing strategies to ensure your business receives the maximum exposure within the facilities we serve. Our diverse range of products and our large estate of medical facilities means we can offer you a great coverage and footfall within your local communities.
Our design and production team have vast knowledge and experience within this sector and will ensure we exceed all of your expectations. Our team are fully committed to ensuring you are delighted with your feature and portraying you in the best manner to the NHS, private patients and staff using the hospitals.
Digital signage and interacting with patients is one of the easiest ways to convey and communicate a variety of important messages or information.
Improve your patient experience by using Medical Communication Services digital signage platforms. Designed for hospitals and medical facilities, our software enables you to effectively communicate with everyone in your hospital.
Our digital signage helps cut through the noise and improves communications in any busy environment. All content broadcast on the screens is managed in a single, easy-to-use dashboard.
We use the latest marketing strategies to ensure your business receives the maximum exposure within the facilities we serve. Our diverse range of products and our large estate of medical facilities means we can offer you a great coverage and footfall within your local communities.
Our design and production team have vast knowledge and experience within this sector and will ensure we exceed all of your expectations. Our team are fully committed to ensuring you are delighted with your feature and portraying you in the best manner to the NHS, private patients and staff using the hospitals.
Contactgegevens
3,3
Gemiddeld
123 reviews
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Scammers!
Scammers!
They will manipulate you into signing a contract on a virtual meeting. They lie that your advert is in a hospital and will generate leads. I did my investigations by calling and visiting the hospital and there was no advert at all. The sales manager at the hospital was shocked that this company was scamming people using their name. Now they are trying to scam by supposedly offering to advertise at another hospital which is pure lies. They will act as if they are very professional but it's a network of scammers. This company deserves a zero review.
1 november 2024
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for sharing your feedback. We are deeply concerned to read about your experience and take such allegations very seriously. Our goal is always to provide a transparent, professional service and to build trust with our clients.
We’d like to address your concerns and clarify any misunderstandings regarding the placement of your advert. We’d greatly appreciate the opportunity to investigate your claims further. Please contact us directly so we can review your case and work toward a resolution.
We value honesty and professionalism in all our dealings and will ensure this matter is thoroughly examined. Thank you for bringing this to our attention.
Very good service!
They took over the entire process and it was easy for me. Moreover, the design looked professional without errors.
21 november 2024
Antwoord van Medical Communication Services
Thank you for your kind feedback! We're so pleased to hear that we could make the process easy for you and deliver a professional, error-free design. It was a pleasure working with you, and we look forward to assisting you again in the future!
Really quick response and the artwork…
Really quick response and the artwork was exactly what I had in mind.
13 november 2024
Antwoord van Medical Communication Services
Thank you for your lovely feedback! We're so pleased the artwork was just as you envisioned and that our quick response met your expectations. It was great working with you, and we’re always here to help!
Efficient & Responsive
Easy to deal with. Responsive and quick to deliver on feedback.
20 november 2024
Antwoord van Medical Communication Services
Thank you for your feedback! We're delighted to hear you found us efficient and responsive. Making the process smooth and delivering promptly on feedback is always our priority. We look forward to collaborating with you again!
Efficient and personable, timescales too long
They were efficient at getting back to me and made the changes I wanted. Always polite and easy to discuss suggestions with. However, sometimes it took a while for the edits to be made and new versions to be prepared. It is almost 3 months since I started this process and we've only just finished the final version. That's 3 months of not advertising my services and so time scales could be improved.
12 november 2024
Antwoord van Medical Communication Services
Thank you for your valuable feedback and for recognizing our team’s efficiency and responsiveness. We understand that the timeline didn’t meet your expectations, and we apologize for any inconvenience this may have caused. Your comments are essential for helping us improve, and we’re committed to speeding up our process for a smoother experience in the future. If there’s anything else we can assist with, please don’t hesitate to reach out.
It looks like a scam
It looks like a scam. They called out of the cold, offered great deal and asked me to sign the contract during a zoom meeting and pay full fees on the day.
We didnt go for it, so I cant tell anything else, but I thought it was a good idea to share it here.
7 november 2024
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for sharing your concerns. We understand that unexpected calls can feel uncertain, and we appreciate your feedback. At our company, we prioritize transparency and professionalism in every interaction. We offer Zoom meetings to walk clients through our services, ensuring clarity and giving them the opportunity to ask questions before committing. We value an open, trusting relationship with our clients, and we're always here to provide more information or address any concerns you may have. Thank you again for your feedback.
Do your due diligence - PLEASE READ
Strongly urge potential customers to do their due diligence on this organisation who are trying to sell some advertising services for minimum of £2500. Lock you in for a years contract with no guarantee of any return on investment. Medical Communication Services are underwritten by Unique Advertising so essentially an advertising company to print out small banners to pin on a noticeboard in hospitals in local area.
If they were legitimately advertising for the healthcare industry Anthony would have been a little more knowledgeable and educated in the sector his is supposed to be representing.
Ask yourselves, why would the NHS outsource MCS to promote/advertise within their hospitals??? The selling point from Jamie Norris was he was representing Rutland/Stamford Hospital and they need Domiciliary care providers like mine to advertise within the hospitals for patients.
Anthony who visited my office didn't know who the Industry was regulated by, couldn't tell me where the banners where going to be displayed (A&E, Waiting rooms). I know the local hospitals so I was forthcoming with the questions which confirmed my suspicions about the company. Anthony came into the office with a filthy tablet, sample banners he pulled out from a dirty plastic sleeve, claimed his laptop had coffee spilled on it 2 weeks ago, the banners were creased, and unclear.
MCS are based in Blackpool, why are they lurking for business in the East Midlands.
Please please DO NOT be fooled by their empty promise. No guarantee.
Anthony's words "I guarantee your phone won't stop ringing once the banners are up and what you do with those phone calls is entirely up to you to retain the business." I proposed I go to the hospital to take a look at the board where the banner will be displayed, he declined.
4 oktober 2024
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for sharing your concerns. We take all feedback seriously and are committed to ensuring transparency in how we work. We regret that your experience did not meet expectations and would like the opportunity to address the issues raised.
Our goal is to provide value through targeted advertising opportunities, and we strive to ensure our clients are fully informed before committing. If there were misunderstandings or missteps during your interaction, we apologize sincerely.
We welcome the chance to clarify any points and discuss your concerns further. Please reach out to us directly so we can work to resolve this matter and improve moving forward.
Easy process and great service
We recently decided to advertise on screens within the Royal Infirmary. The process was really straight forward and MCS Production were great to deal with. From the initial meeting to the advert productions, it all went really smooth.
29 oktober 2024
Antwoord van Medical Communication Services
Thank you for sharing your experience! We’re thrilled to hear that the advertising process was smooth and straightforward for you. Our team in production takes pride in making things as easy as possible for our clients. We’re glad you’re happy with the service, and we look forward to supporting your campaign within the Royal Infirmary!
scammers don't waste money to advertise…
scammers don't waste money to advertise ,what they promised us and we haven't got our money back for cheap services. project manager came our shop and show us that they gonna display in whole hospital and we noticed that the display in only one place ,so it's a scam four more of my friends faced same problem as they wasted money as well. we decided to go in local council and the places where they advertised to inform that they are using their names.
28 oktober 2024
Review zonder uitnodiging
Antwoord van Medical Communication Services
We are sorry to hear about your experience and take such concerns very seriously. We strive to deliver on our promises and ensure that all advertising commitments are met as agreed. Please contact our customer service team directly so we can thoroughly investigate this matter and address any discrepancies. Your feedback is invaluable to us, and we are committed to resolving this issue.
Antwoord van Medical Communication Services
Thank you for the positive feedback! We’re glad to hear you appreciated our communication. It’s always our goal to keep things clear and responsive.
The customer service team are great
The customer service team are great. Thanks for all your help
23 september 2024
Antwoord van Medical Communication Services
Thank you for your kind words! We’re thrilled to hear that our customer service team was able to assist you. If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
EXCELLENT CUSTOMER SERVICE
The company reps were really amazing. They were in touch consistently and did their job with unwavering dedication so that our expectations can be met.
They were eager to receive our immediate feedbacks if we were unsure or unclear about anything.
17 september 2024
Antwoord van Medical Communication Services
Thank you for your fantastic feedback! We’re delighted to hear that our team’s dedication and communication exceeded your expectations. Ensuring you’re comfortable and informed throughout the process is a top priority, we truly appreciate your kind words.
Very helpful
Very helpful, did a great job in representing our shop and taking into account our suggestions.
13 september 2024
Antwoord van Medical Communication Services
Thank you for your wonderful review! We’re so pleased to hear that you found our team helpful and that we were able to represent your shop effectively while incorporating your suggestions. It was a pleasure working with you, and we’re glad we could bring your vision to life. We look forward to future collaborations!
1-Star Review
1-Star Review: Misleading Information and High-Pressure Sales Tactics
I recently had a very disappointing experience with Medical Communication Services who I later found out were Unique Advertising trading as Medical Communication Services. If you look at reviews and feedback for Unique Advertising you would rightly steer clear however they never declared this. During an initial phone call, I was quoted £1,300 for their advertising service. However, once I received the official contract, the price was suddenly increased to £1,857 without any clear explanation.
I felt pressured into signing the contract, and key terms were glossed over during the sales process. I was not given adequate time to review or consider the agreement properly, which left me feeling misled.
Additionally, my nickname was used instead of my legal name on the contract, adding further confusion and making me question the validity of the agreement.
I would strongly advise anyone considering this company to be cautious. The lack of transparency and high-pressure sales tactics made this a deeply frustrating experience. I regret getting involved and hope others can avoid a similar situation.
19 september 2024
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for your feedback, and we sincerely apologize for your disappointing experience. We take concerns regarding transparency and pressure seriously, and I regret that your experience did not meet our usual standards.
We want to address the issues you’ve raised. Regarding the discrepancy in pricing, this should have been explained clearly during the sales process, and we’re investigating why this wasn’t done in your case. We also recognize the importance of providing adequate time to review contracts, and we will ensure that our procedures moving forward reflect this need.
The use of your nickname instead of your legal name on the contract was an oversight on our part, and we apologize for any confusion this caused.
We will reach out to you directly to discuss these concerns in more detail and work towards resolving the situation. Your feedback helps us improve, and we genuinely regret the frustration caused. Thank you for bringing this to our attention.
Avoid like a plague!
Avoid like a plague!
Scammers!! Signed a year contract with them, next received a letter from a no win no fee lawyer demanding extension of contract!! Would not accept cancellation via email except via a posted letter!
Stay away from these frauds!!
Their reply below is more fraud! Do not fall for it. They lure you into a contract via email, you sign and pay for a year as agreed on the contract, they extend your contract for another year without your permission and get a hungry no win no fee lawyer to start chasing you for payment. Cancellation is only via post. Incident has been reported to trading standards and the police!
17 september 2024
Review zonder uitnodiging
Antwoord van Medical Communication Services
We are genuinely sorry to hear that you feel this way about your experience with us. We take all feedback very seriously and would like to clarify a few points regarding our policies.
When a contract is signed, our terms and conditions, including the notice period and cancellation process, are outlined in detail. We understand that these policies can sometimes be inconvenient, but they are in place to ensure transparency and fairness for all parties involved. We strive to handle all matters in a clear and professional manner.
Regarding your concerns about communication, we will certainly review our cancellation process to ensure it is as clear and user-friendly as possible. We’d like to resolve this issue and invite you to contact us directly so we can look into your case more closely.
Once again, we apologize for any frustration caused, and we appreciate your feedback, as it helps us improve our services.
Poor Communications / Refund Please
Very good sales call and onboarding. Paid in full on the 22nd July and everything went silent from then on. Had to chase multiple times to see any progress, still nothing. Finally got a reply and was advised the hospital we wanted to advertise in couldn’t do the deal anymore so was offered another hospital outside of our location. Offered a refund and advised we would get an email formalising this. Still waiting for the email to advise of refund let alone an actual refund and our money back. Poor communication overall and they will have our money from the 22nd July with nothing to show. Please advise and can we have our money back please.
14 september 2024
Review zonder uitnodiging
Antwoord van Medical Communication Services
Thank you for taking the time to share your experience, and I sincerely apologize for the communication issues and delays you’ve encountered. This is not the level of service we aim to provide, and I understand your frustration.
We’re actively looking into the situation and will prioritize processing your refund immediately. I apologize for the delay in formalizing this via email, and I assure you we will rectify this as quickly as possible.
I will personally ensure that you receive the necessary documentation and that the refund process is expedited. We truly regret the inconvenience caused and will be in touch shortly to confirm everything has been resolved.
Thank you for your patience.
Excellent experience
Excellent experience. The team were very friendly, helpful and skilled, they have produced a beautiful advertisement and I'm excited for it to start attracting the clients I am destined to work with. I'm grateful to the team. Thank you
12 september 2024
Antwoord van Medical Communication Services
Thank you for your wonderful feedback! We’re delighted to hear you had an excellent experience with our team and loved the advertisement. We’re excited for it to bring you the clients you’re destined to work with! Your appreciation means a lot to us, and we’re grateful for your trust. Thank you!
Excellent communication
Excellent communication, open and helpful.Creative skills,would highly recomment
12 september 2024
Antwoord van Medical Communication Services
Thank you so much for your kind words! We’re glad you appreciated our communication and creative skills. Your recommendation means a lot to us, and we look forward to working with you again!
Easy to work with and Gabi our Account…
Easy to work with and Gabi our Account Manager was great. Thank you.
9 september 2024
Antwoord van Medical Communication Services
Thank you for your kind words! We’re pleased to hear that you found the process easy and that Gabi provided great support as your Account Manager. We’ll be sure to pass along your compliments to her. We appreciate your feedback and look forward to working with you again in the future!
Thank you to the team for your wonderful service
We are very pleased with your service. Communication was excellent, and the banner and business card were both amazing and completed in a timely manner. Thank you to the team.
6 september 2024
Antwoord van Medical Communication Services
Thank you so much for your fantastic feedback! We’re very happy to hear that you were pleased with our service, communication, and the final products. It was a pleasure creating the banner and business card for you, and we’re glad to hear they met your expectations. A big thank you from our entire team for your kind words, and we look forward to working with you again in the future!
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