Mentalwell Reviews 

Really quick, thorough and comfortable process. Can’t fault at all!

Dr. Timothy was kind and sensitive and seemed like he really wanted to understand my child. At the end, he really emphasised his strengths and left him feeling good about himself. Would recommend.

The staff and team are all very friendly and kind. No question or query is too much and very quick and efficient processes.

My appointment went well, the doctor was lovely, professional but friendly.

The Doctor was great. The IT systems were frustrating for me!

I purchased the Complete Care Package on 29 August 2025 for £1,200. This included an ADHD assessment, formal diagnosis letter, medication titration, prescribing support, and Shared Care assistance intended to support the transition of care to my GP.

My ADHD assessment took place on 8 September 2025. During the months that followed, everything went as expected. I underwent titration, received prescriptions, and MentalWell followed up on my treatment from time to time.

On 29 April 2026, when I contacted MentalWell to arrange what I believed would be my last titration appointment and prescription, I was informed for the first time that my treatment plan had expired on 8 March 2026 and that I was "no longer under an active treatment plan". I was further advised that I would need to purchase a new treatment plan costing £750 in order to continue treatment.

When I raised concerns about not being notified that my treatment plan was approaching expiry, MentalWell advised that their records showed I had "unsubscribed from our emails shortly after booking your initial assessment". However, this did not align with my experience, as I continued to receive clinically related communications from MentalWell regarding my care.

For example, on 3 March 2026, just five days before the alleged expiry date, I received a treatment-related email regarding my ongoing care which resulted in a follow-up appointment on 6 March 2026. At no point during that communication or appointment was I warned that my treatment plan was due to expire or that my prescribing support would shortly end.

Given the importance of continuity of care when prescribing ADHD medication, I found it difficult to understand why no expiry warning was included in those communications.

On 1 May 2026, after learning that my medication would run out before my complaint was resolved, I asked MentalWell what protocol existed for obtaining medication during an active dispute and what information could be shared with my GP to assist with continuity of care. I did not receive a direct response to those questions and ultimately had to seek urgent assistance elsewhere at additional cost to avoid interruption to treatment.

I was also disappointed that Shared Care support, which formed part of the package I paid for, was ultimately not delivered because MentalWell considered my treatment plan to have expired before that process was completed.

I subsequently lodged a formal complaint. MentalWell's complaint outcome letter stated that, if I remained dissatisfied, I could refer the matter to their "Independent External Complaints Provider for further review". However, when I later requested the details of that provider, they stated that "we do not consider that the matter requires referral for any further review by Mentalwell".

My experience was that the assessment, diagnosis and treatment process itself was straightforward, but the issues surrounding plan expiry, communication, continuity of care, Shared Care support, and complaint handling significantly affected my overall experience.

I would encourage prospective patients to ensure they fully understand how MentalWell's time-based treatment plans operate and how Shared Care eligibility is applied before committing to treatment.

Very efficient and friendly

Amazing from start to finish
Dr Chris made me feel at ease

I have been struggling with my ADHD symptoms my whole life, in every aspect. The NHS waiting lists are long, and as you get older and your responsibilities grow it can be harder and harder to deal with.
After a lot of researching online I found Mentalwell and decided to go with them for my ADHD diagnosis and management. I managed to get an assessment within 2 days and around a week later had my first medication appointment. The staff have been amazing and the support team have been very fast in responding. Private ADHD diagnosis and management is expensive, but every penny I have spent thus far has been worth it.

Extremely smooth process right from initial consultation right up to eventual shared care agreement. The portal is convenient for the regular feedback and health data, and appointment availability both for the initial assessment and follow-up titration consultations was always fantastic. Reminders sent each time the last prescription/dose had reached the 3 week mark to ensure any changes and a new prescription could be issued in a timely manner. Also predominantly dealing with the same clinician, Carl, for multiple appointments was great and gave me a real sense that he was right with me on the journey and took great interest in every step and development. After 6 months Mentalwell issued a shared care agreement to my GP who accepted, as I had kept them informed of my treatment. Highly recommend - symptoms of ADHD In adults can vary drastically from what I perceived as the typical behaviour from children so I was unsure in myself at first, but during the assessment it was pointed out to me just how many things are explained by the diagnosis, and my overall mood and enjoyment in life is hugely improved.

Sell you an absolute dream of immediate treatment, suck you in to paying for an assessment without explaining all of the potential delays, but will happily take all your money! Absolute joke, just money grabbers.

I cannot praise the Mentalwell Team enough and especially Dr Sherleen Soobramoney who completed the ADHD assessment. She was very knowledgeable, professional and empathetic throughout the online meeting I had with her. I have always felt that I am different to other people but thought that some of my behaviour patterns such as not being able to organise myself; being unable to get the house tidy despite spending so much time on it; having to work nearly every weekend as I get too distracted during the normal working days to get all my work done etc, meant that I was somehow faulty and incompetent which made me feel ashamed and wanting to mask all the time. Dr Soobramoney explained well to me how this was caused by my ADHD and what could be done to manage this condition better.
At the beginning of our meeting I was rather nervous but Dr Soobramoney made me feel at ease, validated and understood. The hours I spent with her were very cathartic. Following my online meeting with her I did some proper ugly crying and felt afterwards relieved and much lighter. Thank you so much Dr Soobramoney! The admin staff were also great. When I alerted them that my GP surgery had not received the medical report regarding my ADHD assessment, it was sorted within hours!

Incredible friendly and professional made a very difficult situation easy and relaxed

Every process from booking, communication and overall service was extremely efficient, easy to navigate even for me, (as I am terrible with technology). Overall a very friendly but professional service and I would definitely recommend

I felt that I was being listened to and everything was explained so well .I didnt feel rushed .

My first appointment the zoom didn't work or install the app on my phone and spent 45 minutes trying to sort that for the meeting to be cancelled and that realy annoyed me , but I then had another meeting booked the next day for the following day , and my assessor was brilliant and ended up getting a positive diagnosis for ADHD so it was worth it in the end .

I am not usually one to leave a review, but I have specifically decided to in this case as the Mentalwell team were absolutely stellar.

They are very much focused on ensuring positive outcomes for you, the patient, and are extremely responsive, both when it comes to medication titration and availability, as well as adhoc things like admin issues, or general questions, and so on.

Everyone I interacted with was both very pleasent, and very professional. I could not have had a better experience. They are seasoned professionals, who know what they are doing, and who know the difference that deciding to care about your job can make - it's clear they all have.

I booked an appointment online, had the meeting with the psychiatrist the next week, and the following Tuesday had started the medication. From there I had regular titration meetings, and we found a balance that absolutely works for me.

It was a far cry from my original diagnosis process, where I was left with an unsatisfactory prescription, and unsatisfactory outcome. The difference this experience, and finding the right medication through it, has made for me is hard to overstate.

I've dropped this from 5 stars to 3, and I want to be precise about why, because both halves of this review are true.

Context: by the time I found Mentalwell, I'd been left without my primary ADHD medication — the one that keeps me walking and controls muscle spasms — for three months. I was housebound, in considerable pain, and had spent five weeks exhausting every route I could find: contacting every care body in England I could reach, calling 111 roughly 40 times, and being hospitalised three times (with two further admissions declined, because the most recent attempt — 45+ hours in A&E — had already shown that admission wouldn't get me actual care, just another boilerplate waiting-list letter from Coventry and Warwickshire Partnership NHS Trust). I'd contacted over 15 private ADHD clinics before this one. Most hid behind the complexity of my case and told me to go back and request an MDT from local services — the exact thing I'd already been doing, unsuccessfully, for months.
I was at the absolute end of my ability to keep pushing. I had a plan to end my life the day after this appointment, on the basis that if this didn't produce a real answer, nothing would.
The appointment itself was the best ADHD clinical care I have received anywhere, before or since. Dr Christopher Smith was thorough in a way nobody else had been — he listened, asked real questions, gave real clinical input, and even offered support drawing on the I Ching, which was both genuinely comforting and a sign of how much thought he puts into a patient as a person, not just a case file. It's not an exaggeration to say this single appointment is very likely the reason I'm still here. That the NHS got a patient to that point at all is a separate disgrace entirely — but I will always be grateful Mentalwell was the one clinic, out of well over a dozen, that actually chose to engage rather than wave the problem back at someone else.
Why the downgrade: for all of that, the person ultimately responsible for the prescribing decision chose not to help — not to prescribe, and not to take the case on. To their real credit, Mentalwell then wrote to my NHS service on my behalf, which is more than Attention to Health or FasTreat ever did — both of those simply wasted the time, energy, and hope I had left at a point where I had almost none to spare. So this isn't the same failure. It's a better failure. But it's still a service that, when it came to the moment that actually mattered, decided the liability wasn't worth taking on — which seems to be the position of every ADHD provider in this country right now, public or private.
Three stars: the most genuinely excellent clinical listening I've had. None of it converted into the one thing that would have actually helped.