metropolis.io Reviews 

I only recently created an account at Metropolis thinking it would come in handy. I was surprised to find a pending payment on my credit card from them since I didn’t park my car at any lot. I checked my Metropolis account and saw a parking pass in Las Vegas (I live in California). After notifying them and being assured it would be taken care of, the following day I found two new passes in San Antonio and Atlanta.

If there is less than one star for sure they will deserves, I made reservation in Las Vegas hotel and they mentioned that the park is 21$ per a day and when I checked I found they took 21$ per a visit. Imagine how many times you go out and in. After I discovered the differences in payments , I opened a case with them requesting my refund, they requested every single invoice and the hotel reservation and in the end NO Refund because they said it’s valid transactions. DONT BE CHEATED BY THEM

(1) The "hold" on credit card went from 99cents to $9.99
(2) Charges me even with a full validation
(3) Charges me from my EXIT time to whenever it realizes I am gone
Would like to have credit card NOT honor their app
(4) This REVIEW form only allows for one Date of Experience but it happens every single time
I feel sorry for gate attendant who gets yelled at for BAD APP

This whole system feels like a big scam.

We had to use this service in New Orleans, because our hotel has a cooperation with them.

It was horrible. We waited in total 2 hours for talking to people from the hotel, talking to people from the Valet service for metropolis, talked on the phone to people from metropolis (some manager, at least that is what she said she is).

So much waisted time and stress.

Maybe it's just a very badly implemented system. But that does not help us as users and customers.

I parked my rental car in their Westgate lot in Las Vegas for a couple hours in September. Two months later when I'm nowhere near Las Vegas, I get a text saying my card was charged for a 2 night stay in October. Then another charge today, November 5. They associated the rental car plate with my credit card and phone number permanently! I had to go in and remove my credit card, cancel my credit card, and call their customer service to let them know that fraudulent charges are going on my credit card. Nowhere was I given the option to select that I was parking a rental car when I first parked. Beware this company, they will rip you off!! It's not worth the headache, park somewhere else.

I was charged $26.25 for event parking with no signage present, with confusing rates posted on the parking signage. There is no special event parking rate on this sign. Customer service is incredibly rude getting this issued resolved. I will be avoiding this company at all costs.

Insufficient Internet service to utilize the website in the parking lot where they are displaying their QR codes. So effectively you can't pay for parking, and when you get back to your car there is a ticket for $64.50 when the one day parking fee is only $10. Horrible customer service as well when you phone them. Their "chat" window only has an AI bot; you cannot interact in text form with them since there are no humans manning the chat. Which means you don't have a record of your interaction with them.
Horrible company.

The government should look into this company. Hilton hotels appear to be teamed up with them on certain Hilton property locations. Shame on Hilton for teaming with this shady venture. I called and you cannot even understand verbally what their " customer service " even says. Somewhere overseas. Zero English. Solution: careful which Hilton property you stay at find another hotel and stay away from any " metropolis owned / managed parking.... I paid when I parked there. A month later I get a random text that I am being charged for parking....appears again...so I called their customer service they say " Tennessee " nope....a few days later I get a letter saying that I owe $65 for a $15.00 parking, plus $50.00 in " notice fee "..... yeah right.... shady as chit.

This company has deceptive ways for extorting money from customers. The parking attendants are ill-informed and I was incorrectly slapped with a notice from this company when their own app was not allowing me to pay to extend my parking. Their business ethics are shameful

said 11.99 when i clicked on the site but charged me 41 dollars

This garage management company delivers a consistently frustrating experience: monthly customers are sometimes billed at the hourly rate, the gates frequently malfunction, and on top of steep monthly fees they tack on an unreasonable “service fee.” Worse yet, property has been stolen from vehicles and management refuses to share CCTV footage, showing a complete lack of accountability. Stay away from this service if you can.

The title says it all, I was forced to pay them so much money temporarily because they did not realize their platform lists the INCORRECT ADDRESS for one of their parking lots they allow people to pay for monthly. Their suppor team clearly has absolutely zero clue what is happening address-wise in your city -- they are only equipped to help you start your parking visit remotely. They will even start your visit remotely to close your support ticket and get rid of you, meanwhile you are trying to tell them you're not sure you're in the right place -- they don't care.

Huge scam! Whatever you do, don't park with them. They auto-charge you on leaving the garage and in my case (and many others, if you do even the most cursory of Google searches) they way overcharge. In my case, I was charged $15.99 when the sign clearly stated $2/hr and I was there for 3.5 hours. My specific experience was in the Sundial Garage in St Pete, Florida, but the terrible reviews span the country. Hard to believe such an evil company is allowed to continue to operate...

Park literally with anyone else. It's not worth it - trust me.

No clear signs on what parking cost. They just let you into the garage and then the app displays no amounts per hour. So, to be safe, I parked in a 2 hour visitor spot for exactly two hours and then was charged an absurd amount for those two hours. I called to question it and was hung up on. Absolutely dismal and dishonest company.

The company misreads license plates and if you pay one parking fee one time, they associate your cc with that license plate forever. And as I recently found out, they charge you even if you sold the car months ago. To get things right they require you to jump through hoops showing bill of sale and dmv records to try to correct their mistake. They can’t cancel your account even though I never created an account. Insane. They tie all your info together and think they can charge you whenever without performing basic lookups.

Expect to get double billed and late fines after you pay, this is an aweful company, cant believe any building would use them

it is run by robots, no one answers any disputes,, total AI, no humans,

My garage was acquired by Metropolis a few months ago and they have been a nightmare to work with. They couldn’t figure out how to set up my billing profile for months resulting in my subscription nearly being cancelled twice.

Now I am on vacation and a mysterious request came in to pick up my car and the valet is about to hand it over to someone random.

The worst part is there is no way to contact the garage when you are a customer. You have to go through their customer service center which is offshore, and how can’t do much of anything other than review your account details. To get anything don’t they have to escalate you to a manager which results in you being on hold for long periods of time. Every single time I call the resolution has been that the supper center reaches out to an area manager who should be in touch directly. I never hear back, then have to call support to get an update.

no clear parking instructions prior to entering. No notice that you cannot pay cash nor that there is no live person onsite to assist. Called customer service and they were not helpful, just kept asking what my license plate was. I did not need to give that to them since I immediately left and there should be no charge. They offer no free handicap parking. Told me to park on the street and walk.

Know their parking garage!
If you use their facilities be sure to enter the correct plate number. I accidentally entered the plate number with two letters reversed. Unfortunately, I caught it later, but I still received a bill then for a vehicle that was never in there parking structure if you were to go off the plate number that was wrong. Good news is after calling and emailing help I was refunded