MGY Estate Agents & Chartered Surveyors Reviews 112

From the start with Oliver to the end with Nicky and everyone in between it was very smooth sailing so to speak .Very happy with the sale of our house

We just completed our first house purchase and are very grateful for the service provided by MGY. Becky helped us from the first viewing, through all of our questions to the owner and the difficulties of sorting the buying process. Nicky was very helpful during the legal phase of the transaction and with communication between solicitors. The support, knowledge and attentiveness was much better than we experienced with other agents in the process of other house purchases that fell through.

MGY guided me through many ups and downs during sale.The Staff were always helpful and eager to please. I am especially grateful to Becky and Lilly for their positivity and guidance. I would not hesitate to recommend MGY when selling or purchasing property.

Everything was so quick and efficient. My partner had already seen the property when unfortunately I didn't get chance due to work commitments however Sian was very understanding and allowed me to come and see the property at short notice which I'm very grateful for. The contract signing in the office was also quick and efficient and I've got only good things to say about the whole experience so far with MGY.

This was my first purchase and I could not have been more satisfied with the service I received from Becky , Maizie and Oliver at MGY office in Cardiff Bay. Nothing was ever too much trouble and I felt comfortable asking lots of questions, as I was a first time buyer.
When I met at the property Becky, Oliver and Maizie always turned up with a smile and were very professional in handling any queries I had. I would highly recommend and would 💯 recommend and use MGY in the future, once again thank you for all your help! Very professional and highly efficient !

MGY have been extremely helpful from a buyer's perspective. Always quickly responsive to emails and calls, and very friendly both in person and via other communication. Special thanks to Nicky in the Sales Progression team for always keeping me up to date and ensuring everything ran as smoothly as possible. I wouldn't hesitate to use MGY again.

I had a really positive experience with MGY throughout my purchase, and I’m very grateful for the support I received.

From the very beginning, Nicky was incredibly helpful, responsive, and proactive in keeping things moving — especially at times when progress felt uncertain. She consistently chased updates, kept me informed, and made sure communication between all parties didn’t stall, which made a real difference.

As a first-time buyer navigating the process on my own, this level of support was invaluable. I always felt that she genuinely cared about getting things over the line, and her professionalism and persistence helped bring everything together.

Thank you again for all your help!

Great Estate agents to deal with,very professional service and from start to the completion of sale of my late father's family home I would highly recommend, special thanks to Nicky Griffith and kirstie Hetherton for all the updates and progress.

I have been using MGY for my rental since moving in with my partner a good few years ago. In my experience using MGY has been well worth the cost. They have always found very trustworthy tenants and have ensured with regular checks the property is always kept in great condition. I wouldn’t hesitate to recommend them if you are thinking of letting a property. Sian Spiteri and the rest of the team have been very organised throughout the process and always make moving tenants in / out stress free from the landlords perspective. Great service from the team at MGY!

Just completed the sale of a buy to let flat (as sellers) through the Cardiff Bay office. We were really impressed with the service we received from the initial market appraisal visit (with Becky) who had very detailed knowledge of the local market. The sale particulars with lovely photos (and drone images) made the flat look great. We went live at the beginning of January and sold within a week, so cannot fault that!

Ultimately the property was sold in a very good timeline so that was very pleasing. MGY took total responsibility for viewings and were easy to talk to and kept me updated on potential buyers etc. Just for future reference, it would be helpful if the agents shared notes when the main agent is on leave to ensure there is a consistency in communications to avoid duplication of ground already covered. Overall excellent service.

Had a great experience buying my first property through MGY. Two points stand out

1) Becky who showed me round the property initially was great: clear and helpful with communication, and friendly throughout.

2) MGY was the only estate agent I connected with that didn't try to sign me up with an in-house mortgage advisor which I wouldn’t have wanted, and nor have they subsequently sent me multiple/ongoing marketing emails! Both of these made me feel at ease that I was getting a good service on my terms.

Would definitely recommend MGY for the Cardiff area.

Becky was helpful and positive from day one and appreciated our eagerness to complete the sale within the tax year, for tax reasons. She secured a buyer at an acceptable price. Her determination and regular calls to solicitors helped us to get over the line.

It would be fair to say that this was not the smoothest of purchases (not MGYs fault) but thankfully Nicky in the sales progression team was really helpful. She kept us updated and liaised with the solicitors and vendors over and above what would normally be expected. Huge Thank you Nicky without you I think I would have given up!

Melissa in Radyr was excellent in helping me arrange my rental.

Very helpful and friendly and always responsive to any queries that I had.

MGY has just sold our apartment in Cardiff Bay. Thanks to the sales team for their help and support through the sales process.
We highly recommend MGY if you are thinking of selling or renting your property in Cardiff..

We’ve just moved house so are now renting with MGY. Our contact within MGY, Sian, is very approachable and explained everything clearly, keeping in touch with us during the whole application process. Moving was made straight forward, and we were very happy that our pets were no issue to rent with either. Thanks Sian!

We were looking for a rental property and afte seeing a few that wernt suitable i cantated MGY they were super friendly and aranged a viewing for one of their properties the following day.
Sian was so welcoming and friendly and was happy to help with all out questions, nothing was too much! She explained the next steps if we wanted to proceed and made us feel reall at ease!
Continued to be super helpful thoghout the refencing process!

Just completed and exchanged on our late mother’s house. Everyone worked hard to keep the sale going. They reply when you make contact and are always happy to answer questions. We recommend MGY. Thank you Becky, Oliver, Kirstie and Lilly and all at MGY.

We met Becky & Oliver at the start (a year ago)and they remained part of the process throughout until the Completion today (12th March) Extremely helpful, Communicative and very responsive to our queries.
We are very grateful to them for making our stressful situation a bit easier.