MIS Claims - Accident Management Reviews 82

The whole process was carried out quickly and efficiently. I had no need to make any calls. They looked after everything, including sorting out hire car while my car was being repaired. Great service.

Wouldn't use this company at all if your looking brought home from a breakdown they will try to rip you off for storage and drop you at a busstop to make your own way home no matter where you are because it's they're POLICY not a service at all they will bring you car home a few days later and chrge £100 for storage and 180 to bring the car home absolute joke was willing to pay to bring car home but they wanted more got a company called BTS from belfast to pick up car they kept it over weekend and charged £150 all in that's a proper recovery service don't use M I S

Jamie-Lee has been a great help with the claim for a recent claim for damage on my car, following a car park bollard bash. She has been friendly and helpful throughout the process, which has been managed very efficiently. Insurance claims aren't fun, but at least this has been easy to deal with and trouble-free!

MIS provided a fantastic smooth experience following my no fault accident. From my first call with Cameron to getting my car back repaired, I could not fault the service i received from everyone I dealt with. 5 stars MIS!

Flawless. No fault claim & MIS took care of everything. 100/10.

Had smash last evening. Phoned and was dealt with by Alicia who was empathetic and considerate at a fraught moment. I was informed details would be relayed to MIS next morning and I would be contacted.
Cameron contacted this am and dealt with the claim in efficient, thorough and understanding manner. My car has been collected by repairers and replacement hire car is here. Excellent service!
I hope that the repair and the rest of the claim is just as good.

Easily contacted & the claims handler was very personable & sympathetic. Questions were put & the answers given by me were listened to with obvious empathy & claims knowledge. Very pleased with the service provided. Claims Handler Rita Lindsay

Great service from MIS - Accident Management. I felt the whole burden of my no fault claim taken off my shoulders and knowing that they are taking care of everything is a great help. Would highly recommend their services.

Excellent service! I broke down on the side of the road and called MIS, who were very efficient, took a few details and said a mechanic would contact me with 60 to 90 mins, it was only 30. The mechanic then started my car and followed me to the garage, so no need for any stress in case I broke down again. Would highly recommend MIS Claims.

Jamie-Lee handled my call and did an excellent job. Very understanding, clear and efficient.

I called for breakdown assistance on 05/07/25 and the recovery agent was out within 30 minutes.

Thank you Alice, Sandra and Jamie-Lee!

I recently was involved in a no fault car accident. I informed my insurance company who passed me on to Cameron from MIS. The service I received was first class, he explained everything I needed to know, I had a courtesy car the same day, and an insurance assessor called the following day.

My call handler Rita was understanding, empathetic and reassuring. She explained all of the next steps and helped me at a time of stress.

Very helpful and understanding on the phone

Excellent experience, the lady Rita Lindsay on the phone was professional and compassionate! Everybody struggles at times of traffic incidents but thank you for being supportive and nonjudgmental. Lots of information were given, would definitely recommend!

Very professional and provided clear and concise information. Couldn't have asked for better.
Stephen Lowry

Very helpful at all times, helping me to complete on line documentation. Courteous staff and sorted me out during a very stressful time.

I recently had a 'no blame' claim dealt with by the MIS Group. They provided an excellent and outstanding service. From start to finish, Gary who handled my claim, was very efficient and professional, guiding me through the whole process. It turned out to be a very stress free experience. Thank you Gary. Excellent work. I can highly recommend the MIS Group.

5 Stars
We recently broke down on the M4, and MIS Group provided outstanding service from start to finish. Stevie, who handled our call, was calm, professional, and reassuring during a stressful moment. Carroll, the recovery driver, arrived promptly and was incredibly helpful and courteous. Highly recommend

Cameron at MIS was excellent after my accident, I was so worried as I didn't know what would happen next. He sorted everything out and put my mind at rest.
Thankyou so much Cameron.
Helen