Mitek Systems Reviews 75

This company and any company who decides to use thier services should be ashamed of themselves. The worst verification experience I have ever had the displeasure of dealing with, it frankly doesn't work your document will always be rejected and when major companies such as Natwest or Nationwide use this process that is unacceptable. Avoid this service and any company who chooses this service at all costs (you will have to because you won't be able to verify yourself anyways).

Sadly my grandmother passed away recently and we need to close her Natwest account and transfer funds. Despite numerous attempts Mitek will not accept any ID documents from the executors of her will. Thankfully the funds are only hundreds, not thousands, but it is extremely unhelpful during a stressful time.

Terrible. I tried driving licence and passport both rejected. I and others could read the details but their systems and Ai could not. Looking for another bank now.

What a waste of time! I tried to use the mobile phone method to identify myself. It would not proceed even though I had entered the correct phone number. It offered a link to help which was of no help at all. I scrapped the application. The Building Society that uses this Mitek software has lost my business. But they'll never know and I imagine Mitek don't care. Systems are obviously designed to eliminate hassle for the companies and pass on any pain to the customer.

Even though I was actually on my phone (iphone) mitek suggested I "go to my phone" .. tried my ipad AND my laptop

I now suspect that Natwest didnt really want me as a customer but didnt want to outright reject me me...

How can such a worthless piece of garbage continue to be used?

Seriously, if companies expect us to use this joke to provide ID, they will lose customers! 5 times I've had ID rejected, on this occasion and recall similar issues previously. Don't force customers to use a broken system!

Mediocre ! MITEK keeps rejecting the passport capture. Also phone auto-rotate out of sync with App so had to use a different phone. Have not been able to open CreditCard Balance Transfer with NATWEST for this reason.

I have had an absolutely horrific experience with this service trying to identify my identity for one of dormant accounts with NatWest. I have tried to upload my documents and I would have various messages received that this or that is wrong with my pictures. I complained to NatWest as three branches I visited all have been closed by the bank so more and more customers are pushed to using digital systems. Then I was sent a link to my phone to upload the documents again with the link in the messages this time, I uploaded the documents and received the confirmation that the documents were received. Two weeks later I again got the message that the passport photo was rejected not sure why. All in all it took me ages to identify myself but I am getting nowhere. At the same time I am a frequent traveller and use my passport to identify myself for travel dozens of times each year with never experiencing any issues. This is an absolute useless and frustrating service which has been pushed on to us and which I personally was unable to use.

Frustrating and disappointing exp with Mitek ID accreditation for big UK bank.

First of all told me my passport was rejected for being blurry. It's a scan, and there is no option to confirm. So they accepted a photo then deny it later...

Then they wouldn't accept any file saying it's over 30mb. It's a live photo using your software- I have no control over the size.

I think children in schools can build apps to read text with AI nowadays. Not sure big banks should be trusting this shit show with their AI slop.

Just hire a human who knows how to read.

Would give 0 stars if I could. Repeatedly took photos of ID before it was focused, then got that form of ID locked out when I was trying to get a loan. Beyond useless. Thanks Mitek.

Mitek experience.
Poor software resulting in long delays.

I went to a different bank because of Mitek wasn't able to verify me.

Now they again with third party.

If you can just avoid to get with anyone in contract if they use mitek

I don't even trust them with sensitive information.

Absolutely awful system and not fit for purpose, trying to confirm ID for our UK bank and the reference number we've been provided with doesn't work as says it's a suspected cyber attack, given up with it and submitted a complaint to our bank about this system , by the looks of it we're not alone in our problems with this software!

If I could less than 0 stars I would. I have been uploading a form of ID through their identification software for 2 weeks and it has been a disaster. I have tried to find an alternative and there is no other way. This has been worst user experience I’ve had online ever. I do not know why these financial institutions use this identification verification tool

A week long of this company saying my license front and back were accepted then not! These people along with credit karma are SCAMMERS and need a class action lawsuit against them asap!
Kenya Mosley 502-216-5348 please call me if you feel the same

They should not exist on market, they are not able to verify any phot id. Absolutely rubbish app.

I am trying to apply for a Natwest Credit Balance Transfer Card- the Mitek system is rubbish. I applied for the card on Thursday Feb 19th and was accepted and Natwest now need my i/d verifying. I was able to take my photo via my webcam and that was accepted but am now finding it impossbile to get a photo of my passport to Natwest via the Mitek system. I had a reminder from Natwest to day to get this done and I tried again but get link to work. Contact Centre is closed. What is going on?. the Mitek link down't work on my phone or PC. I am stressed and angry about this.

Absolutely worthless as a verification system.

Mitek cannot accept perfectly normal UK driving licences that were issued for many years without a barcode of any kind (true between 2021-2023 for sure and possibly for many other years)

Welcome to validation hell

This situation is unacceptable. I have submitted my pay slips on three separate occasions, and each attempt has resulted in the same message: "We can't identify you. Please try again." I have tried four different methods to resolve this, all yielding the same outcome. Furthermore, there is no explanation provided for the repeated failure, which is a significant systemic flaw.

This site can't ask for your permission!

'Close any bubbles or overlays from other apps. Then try again.'

HOW? What bubbles? What overlays? What apps? Everything on Android is an app!

Mitek offers no explanation of how to do this.

Therefore it is impossible to use Mitek for ID verification to set up online banking via an Android phone.

Much of the problem is with the disgusting Android/Google ecosystem that tries to steal your personal data; so in this, Mitek are doing a good job.

But it's useless on an Android phone.

So why are banks using it?

A waste of an hour.