Modern Nursery Reviews 

Mel was wonderful to work with when I was missing a piece on a dresser I got gifted for my baby shower. Mel was quick with responses and communication was great!

I love this company❤️My experience with them has been amazing .From Sasha to the quality of the dresser and bed are phenomenal. I can hardly wait for our new baby to see his new furniture.

Great customer service! My mistake was corrected without delay. I would not hesitate to order again in the future.

Sasha did an amazing job of answering my questions and keeping me informed! She asked the mfg to hold delivery to ensure someone was home for the delivery! The kids are very happy with the dresser! Thank you!

I made a purchase and it looked like it was stalled in shipping, I contacted customer service and was so lucky to receive Tea as their representative. Tea was absolutely amazing and went above and beyond for me. This wasn't my first purchase from Modern Nursery but my 1st time needing to contact them and let me tell you, I highly recommend this company and will be making many more purchases in the future.

Excellent prompt customer service. Highly recommend Modern Nursery

I ordered an item and was unformed it was on back order and would take a month to ship. At ship date i was nformed it would @be a few onre weeks@. The store did not offer a refund policy but at no point offered this as an option, only” Would you like me to look into which items from the same brand are available sooner so you can potentially change your order?”. In fact their store policy offers no refunds despite claruty on availabikity and back order shipping dates. DO NOT BUY. I was charged for item may 19th and now june9th have no clear answer in shipping. Filed a requezt for refund with my credit card. Again, do NOT BUY

I love the crib I bought. Assembly instructions were actually quite easy to follow. I did have a question about an alteration I needed to make. Customer Service was right on the ball and helped me thoroughly and exactly.Thank you so much.

It is such a relief to find high-quality, eco-friendly options all in one place. The ordering process was seamless, and the shipping was incredibly quick, arriving perfectly timed for the baby shower.

I’ll definitely be returning here for future gifts!

I can't say enough about Tea and Modern Nursery. I bought the wrong size Goose and Tea was so helpful in getting me the smaller one. Such a wonderful company to deal with. I will definitely purchase from them again for all my baby gifts.

Thanks again!

We worked with Sasha through customer service at Modern Nursery when we ordered nursery furniture and Sasha was wonderful! Due to ice storms in the South, orders were slightly delayed, but Sasha kept us updated throughout the process. She was quick to respond (within 24 hours), provided us as many details as she had available, and just overall put us at ease. Even though our order was slightly delayed, the customer service provided really spoke to how much this company cares about their customers and we will be placing additional orders in the future from this company simply because we know we will be taken care of if any issues arise.

Millie made my buying experience so smooth! Millie responded to my emails in a timely manner, with very quick turnaround to help me with any questions I had. My husband and I are expecting our first child & Millie's kindness and help made buying our child's dresser so sweet and easy. Thank you again, Millie for your wonderful customer service! Modern Nursery is lucky to have you on their team!

Incredible customer service. Shout out to Millie who gave incredible advice on finding the cleanest options for the baby my daughter is expecting

Deceptive business practices. Their website was not clear about what we were buying and their customer support said "sorry too bad, no returns" as their reply. AVOID.

We purchased a Vista 3v stroller set for twins with bassinets and all accoutrements!
It cost about 60% of the price of a brand new 1974 Chevy impala with white Landau top and am/fm cassette and air conditioning($4400)!
Delivered in days, all parts were fine. The twins will ride , sit and sleep in comfort.

Love all the customer service they are always very helpful.

RUN as far as you can. I genuinely feel scammed. We bought a chair from them. It came defective and we immediately reached out. The chair topper doesn’t latch into the base and left a wide gap on one side. They sent us a replacement that was worse than the first where the top won’t fit into the base at all. They’ve given us the run around for weeks telling us they are reaching out to the manufacturer and escalating the issue all while refusing to refund and return the chair. It’s been awful customer service. Plus In doing more research on their site, I also realized they tell you they don’t return products because they are baby items but all these same items can be returned at any other retailer where they are sold. We bought from here thinking a smaller shop would be better to work with instead of a large big box retailer. We were so wrong. Now we have to challenge it with our credit card company just to get refunded on a defective product. It’s been absolutely mind blowing. I’ve never experienced anything like this in my life.

I ordered a glider for my daughter and it arrived with the pieces stripped. I thought it would be a long, drawn out process to get the order corrected. The response came within 24 hours. A new glider was shipped and will arrive today. Communication was consistent and clear. Could not have asked for any better customer service.

The Modern Nursery customer service team is unlike any other! It is hard to find good customer service these days, but WOW does Modern Nursery know how to take care of their customers. They went above and beyond addressing my issue. Their communication was thorough and frequent, they gave me necessary updates and solved the problem promptly and kindly. Truly appreciate this company and their team!