Modern Nursery Reviews 

Very prompt in responding and very accommodating…courteous on every request.

I received my baby’s dresser in the mail and a piece of the dresser had something wrong, I emailed Modern Nursery and they were very quick to respond, worked with me to get me a new part. Great communication and customer service. The overall quality of the dresser and changing tray are great. I would recommend to friends, family, and others!

The customer service has been great! They made sure the chair would ship in a timely manner. I purchased the Madison swivel glider which I love, however the fabric appears to be loose and has so many wrinkles in it. The box was severely damaged when it arrived. Kinda disappointing .

A lot of furniture I ordered was on backorder (nothing modern nursery can control, of course). Because the estimated ship dates were all over the place, I was constantly checking in with customer service. My friend, Millie, in customer service was very consistent in answering my messages PROMPTLY and was always able to answer my questions (usually with great news). I've had a great customer experience with Modern Nursery that I would recommend over and over especially over the big box stores that have horrible customer service.

Best customer experience ever. They are so communicative, responsive and helpful. Milena in particular is extraordinary at problem solving, especially when faced with wild supply chain delays. The personalized care and attention to each individual customer is what sets this company and its employees apart!

Best customer service I have ever received. I ordered a dresser that had many manufacturing issues. Sasha went to bat for me with the manufacturer and did not stop until I was 100% satisfied. She was so easy and polite to work with and keep me updated along the way. She made what could have been a very stressful and tiring process much easier. Thank you, Sasha!!!!

I had a question. They got back to me and were very professional!

I had a fantastic experience with Modern Nursery. We recently purchased a crib, and unfortunately, one of the parts arrived damaged. I reached out to their customer service team, and Milena, our customer care representative, truly helped us. She was incredibly responsive, kind, and efficient, making what could have been a frustrating situation easy to maneuver. Thanks to Modern Nursery and Milena, we received a replacement part from the manufacturer without issue. It's rare to find a company that truly stands behind its products and provides seamless support. Highly recommend Modern Nursery—not just for their beautiful products, but for their outstanding customer care!

Customer service resolved my issue promptly. Would buy from here again!

Gave all my contact info to receive the 10% discount advertised only to find out at the checkout point that it didn't apply to the 'brand' crib I was ordering.
This was disappointing and frustrating, however when I called to inquire, the customer care person was very kind and sympathetic to my frustration and they actually answered my call with no automated waiting!
I would suggest indicating, on the item listing, whether it is eligible for that discount. I wouldn't know to look at a list 'somewhere' that supposedly tells you this info. I'd rather not share my contact info on sites unnecessarily.

I learned about fire retardants and chemical emissions from Modern Nursery, and love that their products have certification badges on the product pages to easily see which are the purest. As a millennial auntie, I've just received my 6th organic crib mattress, this one for my soon-to-arrive nephew. I love being able to help make sure that my friends and family have the safest sleep environment for their little ones and appreciate Modern Nursery's educational posts and attention to detail on testing certificates.

I don’t know if I have ever received such prompt and great customer service!
I had a stroller set listed on my registry for a specific color and when the item was purchased, it was purchased on the wrong color. This is a non refundable item so I thought for sure I was going to have a hard time getting it resolved. I called the customer service line on Saturday and and knew I would need to reach out Monday since they were closed but I left a VM anyways. To my surprise, on Monday morning I recorded a text from Millie letting me know she handled the error and the color I wanted would be shipped to me! I didn’t have to call again and beg for the change. It’s honestly the smallest thing that made my day because it was one less task I needed to chase down. Thank you so much Millie for your help and resolving the matter so quickly! I look forward to purchasing the rest of the items with you guys!

I ordered a matching set, a crib, dresser and changing tray. The changing tray was a different shade and texture than the rest of the set. Modern nursery blamed it on Da Vinci manufacturing and said they were working on it with the manufacturer to get a new batch out that actually matches and then they would send me the correct color. That was on 6/25/24. It’s 1/31/25 now. We’ve gone back and forth in a dozen or so emails over the last 7 months of them assuring me they are still working to fix the problem. I have worked in manufacturing, it doesn’t take this long to stain wood a different color and I don’t believe for a second that they’re doing anything. I just want a refund and for them stop jerking me around. I’ll gladly send the tray back.

I needed an address change, and they worked with me very timely and had no issues. Thank you.

I have had a great experience getting my nursery furniture from Modern Nursery!! My dresser had been out of stock for months, and Modern Nursery was the only retailer I could find that would let me order it with an estimated restock/ship date. Their restock/ship date was very accurate, even a month before it restocked, and customer service was VERY friendly and helpful when I asked about an order status update. Once it shipped, it arrived in 48 hours. I'm really happy I have bought all my nursery furniture with Modern Nursery!

I ordered a dresser that was put on back order, but it was too much time so when I called the person I spoke to helped come up with other options that were in stock. Even though the 2nd dresser was more expensive they helped to get it to me very quickly. Unfortunately, the dresser showed up damaged so the same lady helped me get replacement parts. Their customer service is good.

Even though they don’t ship internationally they were prompt replying to my email

Terrible quality of products they won’t allow my negative review on their website.

Prompt response to questions. Accommodating about a minor change to my order. We really appreciate the great customer service.

I erred in placing a couple of gift orders from Modern Nursery. Since I had linked from a registry, I thought the shipping address would be to the gift recipient. When I saw the confirmation of my order, I realized it was being shipped to me. I had a couple of other problems as well. I emailed the store and Millie from Customer Service responded quickly and took care of everything. I could not be more pleased.