Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Absolutely surprised by the quality of the garments and fast delivery. Absolutely love the kimonos and can't wait to buy more!
Bedrijf heeft geantwoord
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... Toon meer
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Contactgegevens
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, Verenigd Koninkrijk
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3,6
Gemiddeld
166 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Modora
Thank you for your review. It felt great to hear that you received your scarf quickly and that you think it is lovely. Thank you for choosing Modora. Look forward to your next purchase.
Excellent customer service!
Really good customer service and very high quality item.
I ordered a pair of jeans for my daughter and I was a bit late in returning them as it was out of their 30 day return policy due to the fact that it was Christmas. Modora accommodated the fact that it was over the Christmas period and allowed the return. The communication with Modora was excellent and they kept me informed every step of the way. I can’t recommend this company highly enough. Oh and the jeans are beautiful!! Thank you Modora.
31 december 2022
Review zonder uitnodiging
Antwoord van Modora
Hello Eva,
We are glad to hear that you had a positive experience with our customer service and that you were pleased with the quality of the jeans that you ordered for your daughter. We apologize for any inconvenience caused by the delay in returning the jeans, but we are glad that we were able to accommodate the return despite it being outside of the usual return period. We are thrilled to hear that the Modora's jeans are beautiful and that you are happy with your purchase. We hope to see you again soon.
Sincerely,
Customer Excellence Team
Antwoord van Modora
Thank you so much for the positive review! We are glad that you love your oodie and think it is gorgeous. Thank you for choosing Modora.
Parcel addressed incorrectly, little help from Modora.
Rewritten for brevity:
My order was delivered to the wrong address. I had to contact Royal Mail myself to confirm this. Eventually Modora provided me with the address it had been delivered to. It was addressed incorrectly by Modora but luckily it was in the same building as me and had been sitting in a hallway for 10 days. It took me several emails and 2 long phonecalls to royal mail to find this out. The jeans looked fine although I did not try them on as I'm returning the items just because I'm a little bit stressed and I will be away for xmas. I will update when the refund comes through.
11 december 2022
Review zonder uitnodiging
Antwoord van Modora
Dear Caitlin,
We are sorry to hear your experience wasn’t great with Modora.
Please note we replied in a timely manner and provided proof from Royal Mail which was tracked delivery as we only do tracked and signed for. Delivery was made to that address and signed for.
Beyond that we are sorry but Modora is unable to do anything more. Our insurance is unable to cover losses where delivery is made to the correct address and signed for.
I appreciate your understanding.
Modora
Good service and great value product
The parcel was received in timescales as expected (I paid for next day delivery). The bag I bought was excellent quality for the price and I was very happy with it. The bag was unique and I couldn’t find anything similar anywhere else.
27 november 2022
Antwoord van Modora
Dear Frances,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products.
Thanks & Regards,
Modora UK
Easy to order online
Easy to order online, prompt delivery and item was exactly what it said it was.
Good service, would use again
23 november 2022
Antwoord van Modora
Thank you for putting your trust and confidence in Modora. We truly appreciate that!!
Sincerely,
Customer Excellence Team
Great customer service would definitely…
Great customer service would definitely order from Modora again
10 december 2022
Antwoord van Modora
Dear Customer,
Your satisfaction is our priority. We are glad we could get it done for you.
Excellent service from start to finish…
Excellent service from start to finish & I LOVE my bag ☺️
8 december 2022
Antwoord van Modora
Thank you for providing us with valuable feedback!
Antwoord van Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
Antwoord van Modora
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Delivered in good time
2 november 2022
Antwoord van Modora
Thank you for taking the time to rate our site. We are more than happy to hear you had a good experience.
I ordered a top it was OK but the…
I ordered a top it was OK but the delivery time was ridiculous it took a week and a day to get the item by that time l no longer needed it couldn't be bothered with the stress of sending it back. The company is based in the UK and the postal strike was not on at the time of my order.
22 oktober 2022
Review zonder uitnodiging
Antwoord van Modora
Dear Customer,
First of all, we are extremely sorry for your issues. Due to standard delivery, it takes 3- 5 working days to arrive.
Antwoord van Modora
We are so grateful for your kind words. Thanks for sharing your review with us.
Antwoord van Modora
Dear Yasmina,
We are sincerely sorry that you are not satisfied with your shopping experience. We are very sorry that the sizes on our website did not fit you and that sizes vary from person to person. We will continue to improve our quality and service. Our Services Team Member will contact you right away to address your concern.
Thanks & Regards,
Modora UK
The item I ordered was good value for…
The item I ordered was good value for money and it arrived quickly
16 november 2022
Antwoord van Modora
Hi Tracy,
We are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service.
My mum was so pleased with this gift .
My mum was so pleased with this gift .
Thank you again
16 november 2022
Antwoord van Modora
Dear Customer,
Thank you so much for taking the time to write us this wonderful review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day. :)
Easy website to use.
To start with easy website to order from. Keeping me informed of my order gave me peace of mind. Delivery quick. Overall extremely professional.
4 november 2022
Antwoord van Modora
Hi Lynda,
Thank you so much for taking the time to write us this excellent review.
We appreciate all your support. Look forward to your next purchase. Have a wonderful day.
Sincerely,
Customer Excellence Team
Modora UK
Great shopping experience.
Item exactly as per the website photo - matching a pair of KG shoes perfectly. Good value for money. Quick and safe delivery. Great shopping experience.
31 oktober 2022
Antwoord van Modora
Dear Customer,
So happy to hear about your fantastic experience! We do our absolute best to deliver perfection every time, and comments like this mean a lot.
Thanks & Regards,
Modora UK
I ordered my product which I needed in…
I ordered my product which I needed in a hurry. So I paid the almost £5 for next day delivery.
I waited over a week before the parcel came.... there were NO communications in this time....
It was actually no GOOD to me then....
Even if I return the product I won't get the pre paid postage back, so am now £5 out of pocket for NOTHING....
Very disappointing....
24 oktober 2022
Antwoord van Modora
We are sincerely sorry that you are not satisfied with your shopping experience. After investigation, I found that You ordered on 28th October Friday and the order was delivered the next working day (31st October).
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.