Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Absolutely surprised by the quality of the garments and fast delivery. Absolutely love the kimonos and can't wait to buy more!
Bedrijf heeft geantwoord
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... Toon meer
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Contactgegevens
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, Verenigd Koninkrijk
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3,6
Gemiddeld
166 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely fit but
Lovely fit, looks good but not as described. Said in description made from 95%cotton (which is why i bought) unfortunately it is 95%polyester. As i took tags off and wore it overnight (sweated) i would not seem right send back. If only i looked at the label.
6 oktober 2022
Antwoord van Modora
Thank you for providing us with valuable feedback!
We are disappointed to hear the garment wasn’t exactly to your liking. At Modora we always try to consider our client's feedback to perfect the shopping experience. We hope you will be able to find the perfect item in your next purchase.
Let us know if you need any assistance at Enquiries@modora.co.uk.
Regard,
Team Modora
Amazing Service!!
Amazing service! I placed an order in the morning and received it in the evening as my order was urgent. Quality is amazing. Will definitely shop again!!!
13 oktober 2022
Review zonder uitnodiging
Antwoord van Modora
Hello Justine,
Thank you so much for taking the time to write us this wonderful review.
It’s very nice quality
It’s very nice quality. Delivery was quick. The reason I’ve put 3 stars is because it does seem small than a xxl. It does up far smaller and the belt is a touch two small I think. Overall a nice kimono but wrong sizing.
11 oktober 2022
Antwoord van Modora
Dear Customer,
We are sincerely sorry that you are not satisfied with your shopping experience. We are very sorry that the sizes on our website did not fit you and that sizes vary from person to person. We will continue to improve our quality and service.
Lovely clothing,super smooth transaction
Great experience,quick delivery and item exactly as described 👍
3 oktober 2022
Antwoord van Modora
Dear Customer,
So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot.
Regards,
Modora UK
My refund has arrived! Thank you.?
My money has been refunded now. I really liked the style of the jeans and was disappointed that they were too small. I am nervous about ordering another pair because of the additional cost of postage if these too are te wrong size.
24 september 2022
Antwoord van Modora
Dear Jane,
First of all, we are extremely sorry for the issues you have faced. Due to the queen's funeral, all our operations were closed.
I assigned this case to our very cooperative Customer Success Manager. After investigation, I found that your issue is resolved. Please check from your side.
Once again, I sincerely regret the complications faced in this process.
Regards,
Modora
Very modest dresses of very good…
Very modest dresses of very good quality at a great price. Thank you so much.
23 september 2022
Antwoord van Modora
Thank you so much for leaving us a positive review! We are thrilled to hear that you are happy with our product quality and services. We look forward to your next purchase.
Regard,
Team Modora
The balloon trousers are just amazing
The balloon trousers are just amazing! Perfectly comfy and on point with size chart. Totally recommend to anyone looking for nice quality jeans. I'm in love with these, they're my new favourite pants 🤍
The only issues I had was with FedEx delivery, but it's absolutely not a fault of the store!
21 september 2022
Antwoord van Modora
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Have a good day!
Jeans
These jeans were so large and the high waist reached my neck! Returned and received fast refund.
17 september 2022
Antwoord van Modora
Dear Customer,
we are sincerely sorry to hear that you are not satisfied with your shopping experience. We are very sorry that the sizes on our website did not fit you and that sizes vary from person to person. We will continue to improve our quality and service.
Thanks & Regards,
Modora UK
Very happy with the scarfs
Very happy with the scarfs, very quick with delivery, A ++++
12 september 2022
Antwoord van Modora
We were more than happy to help. Thank you, Angela!
Sincerely,
Customer Excellence Team
Modora UK
Quality
Ordered a few pieces of clothing, loved each one, but my personal favourite was the jeans, fitting and quality is beautiful and exactly what I wanted. My new favourite go to shop.
5 september 2022
Review zonder uitnodiging
Antwoord van Modora
Hello Nadia,
Thanks for leaving us such a wonderful review. We are thrilled that you loved Modora
Sincerely,
Customer Excellence Team
Modora UK
MASSIVE PANTS
Ordered a large as I an 12/14 size
The pants are twice the size of my others.
I contacted Modora as the quality of the pants are good and asked how to return and get smaller ones- NO RESPONSE as yet
7 september 2022
Antwoord van Modora
We are sorry to hear you encountered a problem. We went through our email system and could not find a message from you. Can you please share your order number? So we will try to resolve the issue ASAP.
Great swimming hat
Great swimming hat. My wife is delighted with the product and its style. She would definitely recommend the swimming hat and its also a great price.
10 september 2022
Antwoord van Modora
Hello Peden,
We are so grateful for your kind words. Thanks for sharing your review with us.
Sincerely,
Customer Excellence Team
Modora UK
My Kimono is "WOW"
This was my first purchase from Modora and I am very happy with the experience. My order was dealt with and delivered promptly and I was kept informed of progress.
As for my kimono ... all I can say is WOW. I am super delighted. It is stunning ... absolutely perfect in all ways and I will look amazing in it when I go on my Mediterranean cruise next year. Look out folks, I'm heading for the catwalk ... oh well, ok then, the gangplank lol.
I would recommend anybody to use Modora and I will certainly return.
Well done Modora.
23 augustus 2022
Antwoord van Modora
Hello Marion,
Thank you so much for taking the time to write us this wonderful review.
Sincerely,
Customer Excellence Team
Modora UK
Faulty item
My item was delivered on time however it was faulty. I’ve emailed them 3 days ago now with no response.
17 augustus 2022
Antwoord van Modora
Hello Ben,
We are truly sorry for the inconvenience that you have faced. Before refund, please check Modora's return policy "used products are non-refundable."
Sincerely,
Customer Excellence Team
Modora UK
Lovely quality products..just wish you…
Lovely quality products..just wish you had more dresses and tops and skirts!!!
25 augustus 2022
Antwoord van Modora
Hello Salma,
Thanks for leaving us such a wonderful review. We are thrilled that you loved Modora.
Sincerely,
Customer Excellence Team
Modora UK
Excellent service and attention to detail
The order arrived promptly and I good condition. A nice touch that they were wrapped in tissue paper
20 augustus 2022
Antwoord van Modora
Hello Sonia,
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Have a good day!
Antwoord van Modora
Hello Hunaiza,
We are so grateful for your kind words. Thanks for sharing your review with us.
I was looking for a bag & came across…a right winner
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it was very very well priced compared to other bags I'd seen beforehand. Once I received my purchase I was very pleasantly surprised as to the quality, size etc. On my Sister seeing my bag, she promptly ordered the same product. So all in all 2 very happy customers.
17 augustus 2022
Antwoord van Modora
Hello Helene,
Thank you for your review. It felt great to hear that you are happy and satisfied with our products and services.
Have a good day!
The clutch bag is exactly how it is on…
The clutch bag is exactly how it is on the website. Very beautiful.
17 augustus 2022
Cotton Scarf
Ordered some soft cotton scarves to try dyeing. Not done it yet but the scarves are beautiful quality. Postage was quick. Excellent service
8 augustus 2022
Antwoord van Modora
Hello Sarah,
So happy to hear about your amazing experience! We do our absolute best to deliver perfection every time and comments like this mean a lot.
Thanks & Regards,
Modora UK
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