Bought a Swifty one e scooter from this company. It was advertised as being “refurbished/ex demonstration” but obviously hasn’t been checked as yet the battery is completely dead. Put in a service req... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
My Jeep 2xe Camou Electric Scooter is outstanding. Super fast delivery. I even forgot to put my door number down, so I emailed customer service and was sorted out straight away. But like I said abso... Toon meer
Active scooter large wheel scooter. Great quality delivery when promised, had now for 10 months over 1700km no problem ,battery life is now starting to drop, but used everyday for work 8km round trip... Toon meer
Best service by customer even your product js fault too immediate assist and next day pick up and drop of your escooter. No extra charges all covered in warranty. Customer service is top notch. W... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Moov Electric is an online retailer selling high end e-scooters and e-bikes
Contactgegevens
Currock Road Retail Park , Ca2 4as, Carlisle , Verenigd Koninkrijk
- 01228587807
- Info@moovelectric.co.uk
- moovelectric.co.uk
3,5
Gemiddeld
132 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Helpful, understanding and fast
After a week a scooter faulted, staff particularly Rebecca from service was extremely polite and understanding and replaced the scooter the next day no problem. Would highly recommend.
19 juni 2024
Dodgy business selling old scooters!!!
Further to my last review from May, I can confirm I bought a scooter manufactured back in 2021 despite being brand new. As a result, the battery was faulty which meant I had to send it in for repair for a scooter that was used for less than 2 months (bought it at the end of March). It's been over a month and I still haven't got my scooter back.
Moovelectric does not disclose the scooter's manufacturing date on purpose. They buy old products at a discounted price and they pretend to sell it on sale but in reality all what they are doing is buying products which are at least 3 yrs old!!
My experience with this company has been awful. I would advise people to pay attention to this because they only offer a 15 day exchange policy for a brand new unit, after that, you have to liaise with the manufacturer's warranty which is painful.
I completely regret buying from them!! I hope they go out of business for doing this to customers.
25 juni 2024
Review zonder uitnodiging
Antwoord van Moov Electric
Hi Federico. We're sorry to hear you have had a poor experience with your Aprilia electric scooter. The scooter you purchased was reduced by more than 50% and was clearly listed as being available for purchase in our 'End of Season Sale.' Despite it being marked as End of Season, Aprilia still offer the full 12 month warranty period. The Aprilia exchange policy is 15 days, after this it moves into the warranty period. This is clearly explained on our Repairs, Returns and Warranty page on the website, as well as being explained in the Delivery note you received with your scooter. We have tried to help you with ensuring the quick repair and return of your scooter with the Aprilia repair centre. The service centre did return the scooter to you within the 15 working day period they had advertised. We are sorry to hear you did not enjoy your experience with us but all information was available on our website and we did help throughout your repair process as much as we could. Please feel free to contact our team for further clarification on service@moovelectric.co.uk. Best wishes, Moov Electric
Amazing customer service
17 juni 2024
Antwoord van Moov Electric
Hi Rajesh. We're very sorry to hear your scooter has broken. We will of course get this sorted for you. Please email us on service@moovelectric.co.uk so we can help you. Best wishes, Moov
Very helpful and quick.
Very helpful and quick.
Only thing I would say could do with a change is trying to call.
12 juni 2024
I gave 5* becauGood company to buy fromse I was kept informed…
I gave 5* because I was kept informed about things and had no issues with my delivery
10 juni 2024
Antwoord van Moov Electric
Hi Don. We can see your order was delivered on the 29th May at 13.41pm. Please urgently contact us if you didn't receive it so we can help you further. The email address is service@moovelectric.co.uk or you can call us on 01228 587807. We have tried to call you twice to help you.
Excellent, you will not be disappointed
Thank you for answering my call and quistions, everything was straight forward and as it should be, very helpfull and friendly person I spoke too and everything was perfect 100%, have recommended to friends
16 mei 2024
Had a problem with the scooter
Had a problem with the scooter, Moov exchanged it within three days without any complaints.
Nice company to do business with.
Very friendly and accommodating.
22 mei 2024
Before I purchased off moov I looked at…
Before I purchased off moov I looked at the reviews for the company as I've had a few encounters with other scooter companies . But nevertheless was still shocked when the company was really as good as the reviews suggested . Moov is without a shadow of a doubt the best company I have ever dealt with . They are knowledgable , understanding, truthful and totally reliable . I've never encountered customer service agents as polite, courteous and helpful as these I cannot recommend this company enough . I purchased an ls7+ off them and have never been happier .
4 mei 2024
Review zonder uitnodiging
Awesome customer service!
Awesome customer service!
Met us at their warehouse to view and try a few scooters which was much appreciated.
25 april 2024
Highly recommended
Great company to deal with. Any problems they sort out gaurenteed. Would definitely recommend.
10 april 2024
I ordered the Aprilia ESR2
I ordered the Aprilia ESR2. The first one wouldn't start, so I emailed them, and they replaced it with a new one the next day itself. I'm so happy about that. MOOV Electric is superb! Their delivery service is incredibly fast. Thank you.
2 april 2024
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